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“Gateway to the Windy City”

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The Westin Michigan Avenue Chicago
Ranked #53 of 189 Hotels in Chicago
Certificate of Excellence
GreenLeadersSilver level
Columbus, Ohio
Level Contributor
43 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Gateway to the Windy City”
Reviewed January 11, 2014

A prime location, a helpful staff, clean and a busy hotel - all adding up to a winning combination. Sometimes its very occupied, so don't think you can get there at noon and have a room waiting on you.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aaron A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, January 16, 2014
Hi Aaron A,

Thank you for the great feedback. We are delighted that you felt so comfortable with us and that you appreciate our location. We look forward to having you back soon.

Be well,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,487 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (537)
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English first
Holland, Michigan
1 review
Reviewed January 11, 2014

They have really nice managers and they were very kind. But there was a dog barked at midnight. It kind of made me annoyed , but except that I stayed really well. I love to visit my next trip and hope there is no noisy pets anymore.

Stayed January 2014, traveled with friends
Helpful?
Thank Kayleek4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, January 16, 2014
Hi Kayleek4,

Thank you for sharing your experience! We are delighted that you would like to return, and we apologize for the noisy neighbor’s dog this time. Please feel free to call security if that should ever happen in the future.

Be well,
Kristin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zürich, Zurich, Switzerland
Level Contributor
69 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed January 11, 2014

The Westin is a decent business hotel, that would also be perfect for a tourism trip to Chicago.
The location is perfect - just by the Hancock Center, with plenty of shops in the surroundings.

The hotel is what I would call a standard business hoetl with all the ammenities you'd expect from such a place. The rooms are OK, clean and comfortable.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoaquimSpeck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, January 16, 2014
Hi JoaquimSpeck,

Thank you for sharing your positive feedback. We are delighted that you have enjoyed your recent visit and that you see us as both an ideal business hotel and leisure destination. We hope to welcome you back soon!

Be well,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warwick, Rhode Island
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 10, 2014 via mobile

Came to Chicago on business. Selected hotel based on meeting location(@hotel).
Excellent service from checkin to checkout. Staff were all pleasant and cordial. Meeting rooms were clean, organized, and regularly checked.
Had deluxe room. Good sized. Comfortable bed. Large bathroom. Great shower. Heating was quiet and well modulated.
But....Furnishings are outdated and the only chair in the room was shabby with stains.
Would repeat the stay. But would advise management to fix the small things. One small thing kept this from a perfect review.

Stayed January 2014, traveled on business
Helpful?
1 Thank BeachgirlRI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, January 16, 2014
Hi BeachgirlRI,

Thank you for the helpful comments. We are glad that you had a positive experience with our associates and that you had a productive meeting. We apologize that you were disappointed with the hotel conditions and we are definitely taking this into high consideration for future changes.

Be well,
Kristin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hunt Valley, Maryland
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 10, 2014

Location is very good. Right in middle of shopping, everything. But hotel can be cleaner. Also needs refurbishment on a major basis. But front desk is helpful. Gym is ok.
But parking is so expensive $ 67 for one day!
Almost same as our room rate!!
Most I have ever paid, more than NYC (Waldorf Astoria)

Room Tip: Very expensive parking. Look for another place to park!
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Deepak S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, January 16, 2014
Hi Deepak,

Thank you for the helpful feedback. We apologize for the parking rates, as the garage is not managed by Westin hotels. We would be happy to help you find alternative parking if you choose to return. Thank you for the other suggestions on how we can improve. We will take them to heart.

Be well,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oshkosh, Wisconsin
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 9, 2014

I stayed the night before Christmas. Check in was very easy and only took a couple of minutes. I even was able to check in early. Did some shopping with my wife at Water tower and enjoyed the stay. I did hear some little kids srceam in the hall way late at night(not the hotel's fault). Parents need to control their kids. Had coffee at the shop on the first floor. Maybe more of a selection of food would be nice. Great stay, great price! Thanks, again....

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, January 16, 2014
Hi Joe C,

Thank you for the great feedback on your recent experience. We are delighted that you felt welcome and that you had a nice time in the city with your wife. We look forward to welcoming you back soon!

Be well,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 9, 2014

I stay at the Westin Michigan Ave for one night in January. It was a great stay. The staff was very professional and friendly. They gave an excellent first impression of the Hotel. The room was average but very clean. The workout facility was great! I would recommend or stay here again!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CorpTravel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, January 16, 2014
Hi CorpTravel1,

Thank you for the great feedback! We are so glad that you enjoyed our friendly welcome and Westin Workout room. We look forward to welcoming you back soon.

Be well,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Michigan Avenue Chicago

Property: The Westin Michigan Avenue Chicago
Address: 909 N Michigan Ave, Chicago, IL 60611-1935
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#16 Green Hotel in Chicago
#17 Spa Hotel in Chicago
#32 Luxury Hotel in Chicago
#75 Family Hotel in Chicago
#77 Romantic Hotel in Chicago
#85 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Westin Michigan Avenue Chicago 4.5*
Number of rooms: 752
Official Description (provided by the hotel):
The Westin Michigan Avenue Chicago is on the Magnificent Mile across from Bloomingdale's and the upscale shops of Water Tower Place. The exhilarating excitement of Chicago is at our doorstep. ... more   less 
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Also Known As:
The Westin Michigan Avenue Chicago Hotel Chicago
Westin Michigan Ave Hotel Chicago
Westin Chicago
Chicago Westin
Westin Michigan Avenue Chicago

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