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“Great location, comfortable rooms”

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The Westin Michigan Avenue Chicago
Ranked #53 of 189 Hotels in Chicago
Certificate of Excellence
GreenLeadersSilver level
Cincinnati, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great location, comfortable rooms”
Reviewed October 6, 2013

This hotel is perfect location for walking to Northwestern Medical Center as well as shops and restaurants of Michigan Ave. Parking is pricey at $67/night but includes in/out privileges. There is a pseudo-Starbucks on site but with a very limited menu (no soy milk, no forks!). The bathrooms and rooms are a bit outdated but still comfortable, and met my needs for a mid-week business stay. Special thank you to Melissa Moss, business travel sales manager, for assisting with making my reservation and making me feel welcome at the Westin. I look forward to returning!

Room Tip: The elevators are quiet so a room near the elevator it isn't a problem at all.
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Stayed October 2013, traveled on business
Helpful?
1 Thank Kim0nTheGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, October 15, 2013
Hi Kim0nTheGo,

Thank you for the helpful feedback! We appreciate you recognizing Melissa, and we are glad that you found our location convenient. We hope to improve on the Cafe a la Carte shop in the future, and we hope we have the opportunity to welcome you back.

Be well,
Kristin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,487 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (537)
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English first
Chicago, Illinois
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 3, 2013

We only stayed one night. Our experience was great. We would definitely go back. We were able to walk everywhere we wanted to go. Only thing that bothered me were the pillows, but since our stay I found out that I could have requested a firmer one. That's the only negative thing I can think of.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank restedmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, October 11, 2013
Dear restedmom,

Thank you for taking the time to share your great experience. We are delighted to see that you have enjoyed your stay and that you took advantage of our wonderful location. We apologize that you didn't like the pillow that was given, and we hope to accommodate you better next time!

Be well,
Kristin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
1 review
Reviewed October 3, 2013

I went to Chicgo to see some baseball with my wife. We were able to see the Cubs and the White Sox and really enjoyed the time we spent at the hotel. The staff was extremely helpful and courteous from the moment we arrived to the moment we left. We enjoyed the shopping and the restaurants in the area and hope to return soon. The great bed, internet and TV rounded out the stay.

Room Tip: Ask for the great view of the lake.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Russ G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, October 15, 2013
Hi Russ G,

Thank you sharing your great experience! We are so glad that you and your wife enjoyed your visit and that you were able to catch both of Chicago's baseball teams in action! We look forward to welcoming you two back for another fun vacation.

Be well,
Kristin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
87 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 2, 2013 via mobile

I stayed at the Westin recently for a convention. Prior to booking, I called and asked if they were near the convention center, they informed me that they were but when I got there, I had to take a cab back and forth. This was disappointing. The overall hotel was clean but it really lacked the brand presence, that I usually admire in Westins. There wasn't any level of service that stood out, it was just there, which I guess is okay but being exceptional is what makes people want to come back and remain loyal.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joseph A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, October 9, 2013
Hello Joseph A,

Thank you for the feedback on your recent visit. We apologize for the miscommunication on our location to the convention center, and we will use your input to improve.

Thank you and be well,
Kristin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed October 2, 2013 via mobile

Excellent hotel - central location, quiet rooms, fabulous advice from the concierge. We were very impressed with the decor and the views from our 27th floor room, looking north along the Gold Coast. The hotel is centrally located on the Magnificent Mile near key shopping stores and walking distance to Millennium Park.

Stayed September 2013, traveled as a couple
Helpful?
Thank Katrina W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, October 9, 2013
Hello Katrina W,

Thank you for the delightful review. We appreciate you taking the time to recognize our excellent service, location, and accommodations. We hope to have the pleasure of welcoming you back very soon.

Be well,
Kristin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
5 reviews
Reviewed October 1, 2013

We decided on the Westin Michigan Avenue for our wedding reception venue in February 2013. We set our date for September 14th, 2013 and the entire staff was great to work with for all seven months. My wife and I live outside of the state, but the team at the Westin was responsive and helpful throughout the entire process of coordinating the event. A special hats off must be noted for Phyllis Washington, the Catering Sales Manager that we worked with in planning the reception. She was flexible in working with us, offered valuable insight into top vendors to help in the area, and went above and beyond in executing the event on the big day. The staff at the Westin was truly exceptional in decorating the Grand ballroom and foyer - with little guidance, the rooms looked better than we could have imagined. Our guests also raved about the menu that the chef prepared - the beef tenderloin, striped bass, and vegetarian dishes were all big hits! I must also share that the service staff made the bride and I feel so special on our big day, but also went out of their way to show each and every guest a great time (the bartenders that serviced the bars at our wedding were awesome!)! Every staff member that we encountered were kind hearted and honest in their well wishes. They made everyone feel welcome and comfortable throughout their stays. I would feel very comfortable giving the Westin Michigan Avenue a five star review for their efforts in making our wedding an incredible event to remember forever!

Some other notes:
Our guests loved the location. Many were from out of town and some were on their first trip to Chicago. Everyone commented on the perfect location that we chose, many sharing that they enjoyed the drinks at the Hancock 95th Floor Signature Room that is directly next door in particular.

Our friends and family enjoyed the Grill on the Alley for after dinner drinks with the wedding party Friday night. The bartenders were accommodating and the location worked out well. The restaurant in the lobby of the hotel was also a perfect spot to have Sunday brunch before heading out of town.

Guests enjoyed the workout facility on the third floor and appreciated the easy access to the running path on the Lake Michigan shore.

Room Tip: Loved the view of Michigan Avenue from the rooms on the west side of the hotel.
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, October 9, 2013
Hi Mark M,

Thank you so much for sharing this wonderful story! We are delighted that you chose to celebrate with us on your special day and that your friends and family enjoyed our accommodations and location. We also appreciate you recognizing Phyllis for her hard work and attention to detail. We wish you both a beautiful and happy future.

Be well,
Kristin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
County Galway, Ireland
Level Contributor
144 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed September 28, 2013

Staff are very friendly and helpful and really go out of their way to help you with directions and information on the area if you need it. The rooms are large, modern, comfortable and have the marvellous 'heavenly beds'. They offer wifi in all the rooms although it can break down from time to time. Get a room closer to the centre of the hotel building for best reception I think.

Downstairs is a bar called The Grill. The selection of drinks and food and the atmosphere are great. Staff are very friendly and offer a very friendly service.

The hotel itself is very central and is within walking distance to shopping, restaurants and both the overground and subway systems. The John Hancock building is right opposite and it's worth going up to the top floor to the observation level for a view and maybe a cocktail or two. A block away is the Water Tower shopping mall and it offers a fantastic range of shops including one major anchor tenant, Macys. Bloomingdales are located in another shopping mall across the avenue.

You can't go wrong with staying in this hotel.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DavidGrogan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, October 3, 2013
Hi DavidGrogan,

Thank you for the great feedback! We appreciate you noting our kind staff, great location, and on-site restaurant. We hope to see you again in the near future!

Be well,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Michigan Avenue Chicago

Property: The Westin Michigan Avenue Chicago
Address: 909 N Michigan Ave, Chicago, IL 60611-1935
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#16 Green Hotel in Chicago
#17 Spa Hotel in Chicago
#32 Luxury Hotel in Chicago
#75 Family Hotel in Chicago
#77 Romantic Hotel in Chicago
#85 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Westin Michigan Avenue Chicago 4.5*
Number of rooms: 752
Official Description (provided by the hotel):
The Westin Michigan Avenue Chicago is on the Magnificent Mile across from Bloomingdale's and the upscale shops of Water Tower Place. The exhilarating excitement of Chicago is at our doorstep. ... more   less 
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Also Known As:
The Westin Michigan Avenue Chicago Hotel Chicago
Westin Michigan Ave Hotel Chicago
Westin Chicago
Chicago Westin
Westin Michigan Avenue Chicago

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