If you are part of the Starwood platinum guest program, don't expect a decent bed, not to mention any kind of an upgrade. Not at this property.
I arrived at 3am., Chicago time, due to my delayed flight. Obviously, I had to go to bed ASAP as there was a 7am meeting. Checked in and, went up to the room. Here's the big surprise...
****Got a TINY room with a MURPHY BED... for $409!!!!!!! [--]
I've never been so insulted, not even in hotels where I have NO status. As a platinum member, I would have expected a decent room... not THE WORST room possible. I don't care if I checked in at 3am... they should not have put me in that room to begin with. Especially not at the rate I booked it at. For $409 I could probably have stayed in a five star property. The main reason why I picked this hotel was the fact that it was a Starwood hotel and, I am usually treated like a VIP at these properties due to my loyalty.
At 3am., I did not have the time nor energy to spend arguing with the front desk. When I called down to complain, they said that they'd give me a 50% reduction off my rate. Whoop dee freakin doo...
Since I went from the hotel to my meeting and then straight to the airport to catch my next flight for the next meeting, there really wasn't much time to do anything about this abysmal experience. If they treat platinum members like this, I can't imagine how they'd treat a regular guest on a pleasure trip. Just stay away... far away.
This experience makes me really think twice about my platinum status with Starwood.
- Official Description (provided by the hotel):
- The Westin Michigan Avenue Chicago is on the Magnificent Mile across from Bloomingdale's and the upscale shops of Water Tower Place. The exhilarating excitement of Chicago is at our doorstep. ... more less
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- Also Known As:
- The Westin Michigan Avenue Chicago Hotel Chicago
- Westin Michigan Ave Hotel Chicago
- Westin Chicago
- Chicago Westin
- Westin Michigan Avenue Chicago