We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Pandemonium......no extra charge.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 14 more sites!
The Westin Michigan Avenue Chicago
Ranked #55 of 192 Hotels in Chicago
Certificate of Excellence
GreenLeadersSilver level
Reviewed April 4, 2013

My wife and I stayed here for a wedding with our two young sons during St.Patrick's Day weekend. The Big Ten Basketball tournament was in town, and the entire Michigan basketball team was staying at this hotel. The holiday, coupled with the tournament crowd, would have overwhelmed most hotels. Even with all of the pandemonium, the staff nailed it. They were extremely helpful, and went above and beyond, to make sure my family had a pleasurable stay. The rooms were very nice and clean, and check in and out, were a breeze. As for location, it can't be beat. You are a short walk from sites, shopping and fantastic restaurants. My family and I had a great experience at the Westin (we were apprehensive at first, since this was our first hotel stay, with our 2 and 4 year old boys). I am happy to say, I can recommend the Westin, to my friends at Tripadvisor. Enjoy.

  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 1989Rebel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this reviewResponded April 5, 2013

Hi 1989Rebel,

Thank you so much for your kind words! You did catch the city at a very busy time and I am so glad you were still able to enjoy yourself. I am very happy to hear the staff was able to make sure you had everything you needed! Please be sure to come back and see us again soon!

Thank You,
Mark

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (2,615)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,717 - 1,723 of 2,615 reviews

Reviewed April 2, 2013

If you're looking for a great, comfortable hotel to stay in when you're in Chicago this is your place. I stayed here for work and it was easy to get in and out of in the morning and evenings. The staff was very welcoming and provided me with some great upgrades as an SPG Platinum member. The travel manager checked in with me to make sure I had everything I needed and that my stay was going well.

I stay in plenty of nice hotels and the usual thing that puts one over the top is quality customer service... The Westin Michigan Ave has Customer Service down cold.

  • Stayed: March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank James1984_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this reviewResponded April 5, 2013

Hello James1984_13,

Thank you so much for your comments! We always love to hear when our guest get the best stay they possibly can. We hope you left feeling renewed and are very excited to welcome you back and make sure to come visit us for a getaway as well and see the city it is a great one!

Thank You,
Mark

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2013 via mobile

I am currently in the middle of my stay, and for a Westin, I am really disappointed. The check in was great and staff has been really nice. My first room was very blah, I guess I expected better for a hotel in this location.

Very inattentive to the unbelievable noise in the room next to me. I can empathize that people having kids in your room should expect some noise but this was unheard of.

I finally just made the demand that they move my room, which they did. The highlight is that I was upgraded to a suite.

Still, this hotel is super unmemorable, and the colors, touches, and furniture are as bland as I have ever seen in a hotel.

Amazing location and the bed is unbelievably comfortable. So, great staff, location and bed, but don't expect much from a frills point of view.

  • Stayed: April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank vikebadgers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this reviewResponded April 5, 2013

Hi vikebadgers,

I am so sorry to hear that your stay has been less than perfect. I hope the remainder of your stay is better! I am glad to hear that the staff was great with you and that you got to enjoy our heavenly bed. If there is anything I can do to assist whether you are still here or have left, please feel free to contact me at mark.serrano@westin.com. Should your future bring you back to Chicago I hope that you will reach out to us and receive the Westin experience you have come to know and deserve.

Thank You,
Mark

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2013

This was a great place to spend five days in Chicago. It is centrally located and the staff is very helpful. The rooms are pretty standard for an upscale hotel -- clean and fresh every day. Very close to shopping and historical sites but still a quiet place at night. The concierge was extremely helpful for dinner suggestions. She even called ahead to make our reservations. The view down Michigan Avenue is incredible and the location allowed us to get to all the restaurant and shopping locations easily.

  • Stayed: July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank BruinSeniorTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this reviewResponded April 5, 2013

Hi BruinSeniorTraveler,

Thank you so much for sharing the great experience you had here with us! It sounds like you were able to enjoy Chicago and our location. Hopefully we will see you again this summer!

Thank You,
Mark

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2013 via mobile

Our room was dirty (see pics) hotel is run down , old, and dingy. Beds are not heavenly! Location is great but this place does not deserve the westin name. Four points at most! The rooms lack personality and the hallways are reminiscent of a hospital.

  • Stayed: March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank RonBoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this reviewResponded April 5, 2013

Hi RonBoss,

I am very sorry to hear that your experience was such a negative one. I apologize for the condition in which you found your room. We would like to hear from you more personally on how we can improve please reach us at 01030frontoffice@westin.com.

Thank You,
Mark

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2013

At check in front desk staff switched room to 2 queens instead of king and included free Internet. Rooms are nice and clean not in the room much anyway. Beds super comfy. Location is awesome. Price was great. Friendly staff. Easter weekend is very busy in Chicago.

Stayed: March 2013
1  Thank lamp07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this reviewResponded April 5, 2013

Hello lamp07,

I am so glad to hear you were able to enjoy your holiday here! Chicago is a very busy city when it comes to holidays. Thank you for taking the time to share your experience with us! Please make sure you return and visit us!

Thank You,
Mark

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2013

Some employers here, they never smile. Their service is really really poor. They make me feel guilty about myself to ask them some simple traveling questions. Sometimes I may think the staffs are from the manager's family. The way they treat the customers, I can't even understand. Horrible experience!!!

  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank yang o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this reviewResponded April 5, 2013

Hello yang o,

On behalf of myself and my team please accept our sincerest apology. We are here to help ensure your stay is the best it can possibly be and to hear that the service was terrible is very upsetting. Please know you should never feel bad asking us for help with anything. I hope that you give us another chance to provide you with the Westin service you know and deserve! If you are to return please reach out to us at 01030frontoffice@westin.com, so that we can ensure you have a 100 percent better experience.

Thank You,
Mark

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Chicago hotels
Magnificent Mile
InterContinental Chicago Magnificent Mile
Magnificent Mile
Omni Chicago Hotel
Omni Chicago Hotel
#35 of 192 in Chicago
3,594 reviews
Near North Side
The Westin Chicago River North
Show Prices
Show Prices
Show Prices
Gold Coast
Sofitel Chicago Magnificent Mile
Magnificent Mile
The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago
Streeterville
Sheraton Grand Chicago
Sheraton Grand Chicago
#75 of 192 in Chicago
5,115 reviews
Show Prices
Show Prices
Show Prices

Been to The Westin Michigan Avenue Chicago? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Michigan Avenue Chicago

Address: 909 N Michigan Ave, Chicago, IL 60611-1935
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#16 Green Hotel in Chicago
#17 Spa Hotel in Chicago
#32 Luxury Hotel in Chicago
#75 Family Hotel in Chicago
#77 Romantic Hotel in Chicago
#85 Business Hotel in Chicago
Price Range: $123 - $462 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Michigan Avenue Chicago 4.5*
Number of rooms: 752
Official Description (provided by the hotel):
The Westin Michigan Avenue Chicago is on the Magnificent Mile across from Bloomingdale's and the upscale shops of Water Tower Place. The exhilarating excitement of Chicago is at our doorstep. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Starwood, Expedia, Booking.com, Agoda, Splitty, Travelocity, Hotels.com, Priceline, Orbitz, Hotwire, getaroom.com, HotelQuickly, Cheap Tickets, Cancelon, TripOnline SA and HotelsforEveryone so you can book your The Westin Michigan Avenue Chicago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Michigan Avenue Chicago Hotel Chicago
Westin Michigan Ave Hotel Chicago
Westin Chicago
Chicago Westin
Westin Michigan Avenue Chicago

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing