We recently stayed at this property and we were somewhat disappointed. We are in Chicago frequently and this location is wonderful for shopping, the beaches, great night life and restaurants, and is right on Michigan Avenue. The lobby is nicely appointed and has a little coffee stop. The rooms could use some updating and are very dark. Our room faced another building, and they did construction each day starting at 7:30 am.
Each evening I put the doorhanger out for a fresh pot of coffee and ice water. Each morning it came at the exact time I requested, however my charge was $11.00 higher that it said on the listing. Each time that happened, I called down and they explained that if you order thru room service by phone that is the cost- I would explain that I didn't order that way, and they said they would remove the charge. This happened every morning of my stay....??
twice we asked the concierge for information, and while she was cooly polite, there was very little information given and she seemed kind of "put out" that we were needing her help.
We would stay there again because of the location, and because we are SPG- however we would not say this hotel is up to Starwood standards.More
- Free Wifi