We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Just an average Westin, good location but rooms are tired” 3 of 5 bubbles
Review of The Westin Michigan Avenue Chicago

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
The Westin Michigan Avenue Chicago
Ranked #56 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersSilver level
Dallas TX
Level Contributor
170 reviews
160 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
“Just an average Westin, good location but rooms are tired”
3 of 5 bubbles Reviewed October 4, 2011

I have stayed in many westin properties on business and this one is not as good as most. It's location is good but that's about all. The negatives include $47 valet parking per night (with no good/safe alternative option nearby), no free internet even for starwoods rewards members, staff that are bored and not helpful, uneven room temperature (musty fsmell, then too cold, then too warm, etc). The bedding is nice as expected but the bathroom and carpets could use deep cleaning and update. There are so many nicer Chicago hotels than this one.

Room Tip: ask for michigan ave view (there are no lake views)
See more room tips
  • Stayed September 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank dottie dog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,422 reviews from our community

Traveler rating
    1,117
    673
    369
    159
    104
See reviews for
533
511
117
815
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (526)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Melbourne
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed October 3, 2011

I had a an excellent two night stay at this hotel. The sound from the adjoining rooms could be an issue as any sound the neighbors made when arriving or leaving was clearly audible but fortunately I was lucky with the neighbors I had.

The location is right next door to the Hancock building and the view I had was running straight up Michigan Avenue which was really quite pleasant to watch.

The staff were very friendly and the rooms were spotlessly clean. So a thumbs up for this location.

  • Stayed September 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BookbuyerMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, October 5, 2011
Dear BookbuyerMelbourne,

Thank you for taking time to write a review of our hotel. We are happy to hear you had a pleasant experience and we hope to see you again soon. We appreciate feedback of all kinds so please continue to let us know how we are doing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed October 1, 2011

The experience here was a true nughtmare. On both nights people were moving furniture on the floor just over my room all night long On the morning after the first night I was awaken by some very very loud employees of the Hotel shoutting at each other on the hallway. On the second night some drunk guests started knocking on evey door in my floor. I called security and they said they would send someone over to check. Nobody showed up and the guests kept shoutting and knocking, drinking champagne in the hallway. A true nightmare.

  • Stayed October 2011, traveled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank andre233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, October 5, 2011
Dear andre233,

We are very sorry that you had to encounter such an experience while staying here. As you know, this is not representative of a typical stay here at the Westin. We strive to have our guests leave feeling better than when they arrived. We would truly appreciate if you would come back and stay with us again soon. Thank you for sharing your experience with us as we are always looking to better serve our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed September 19, 2011

Can't beat the location for Michigan Ave. Rooms were clean and ready on time albeit small. Major complaint is that the room had a door to an ajoining room (like many hotels), but the sound passed through it like paper. They were talking at a normal level but I could hear every word. Luckily they did not stay up that late. Kids wished it had a pool.

  • Stayed September 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank cubsholycow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oregon
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed September 18, 2011

My husband and I stayed at the Westin Hotel on Michigan Avenue during our recent visit to Chicago. It was convenient to all of the sights, and the staff were friendly and helpful to us.
They have a wonderful restaurant with outdoor seating (weather permitting) and excellent food. Their spa was just what we needed after spending hours walking every day. Seeing Millennium Park is a must do. Go to the huge visitor's center to get tons of information on what to see and do. Hotel staff were great about making suggestions for dining in the area.

Room Tip: Take views of the city as well as noise into consideration when requesting your room.
See more room tips
  • Stayed August 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank diharris27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
menifee, California, USA
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed September 16, 2011

Computers were down for 2 hrs so I couldn't check in right away but they did hold my bags. Room was small but the bed was comfy. Don't stay near the elevator because it was pretty noisy at all hours.

They have a restaurant, bar and coffee corner which was perfect for my needs. There was an airport check in station also but it didn't work very well so I just used my Blackberry.

Overall it was your basic commuter business hotel.

  • Stayed June 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank mrru21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Charles, Illinois
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed September 14, 2011

Westin Michigan Ave is a great location and good place for a family get away. We usually do weekends there just to get away and find the hotel clean, lively and convenient to almost everythign we do. Clsoe to beach in summer, Water Tower, Hancock Center, healthy walk to river and Millineum Park etc. Staff seems rushed most of the time, not as personable as some places we stay downtown but nothing rude or abrasive. We enjoy the Grill on the Alley, excellent steaks and service, most nights we have been there it has been quiet which we don't get. Food has been very good, service attentive, nice atmosphere, good wine list. The bar there is a nice place to watch some sports and gaze out at life towards Michigan ave and the Hancock. Rooms are due for a refresh, flat screens a nice addition but bathrooms need some improvement. Not bad by any stretch but for a Westin, expectations a bit higher.

Room Tip: Michigan Ave corner rooms excellent and more room
See more room tips
  • Stayed November 2010, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank rcl5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Chicago hotels
Magnificent Mile
Omni Chicago Hotel
Omni Chicago Hotel
#31 of 187 in Chicago
4.5 of 5 bubbles 3,161 reviews
Near North Side
The Westin Chicago River North
Gold Coast
Sofitel Chicago Magnificent Mile
Show Prices
Show Prices
Show Prices
Magnificent Mile
InterContinental Chicago
InterContinental Chicago
#73 of 187 in Chicago
4.0 of 5 bubbles 4,168 reviews
Streeterville
Hilton Chicago/Magnificent Mile Suites
Magnificent Mile
The Ritz-Carlton, Chicago
Show Prices
Show Prices
Show Prices

Been to The Westin Michigan Avenue Chicago? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Michigan Avenue Chicago

Property: The Westin Michigan Avenue Chicago
Address: 909 N Michigan Ave, Chicago, IL 60611-1935
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#16 Green Hotel in Chicago
#19 Spa Hotel in Chicago
#35 Luxury Hotel in Chicago
#75 Family Hotel in Chicago
#77 Romantic Hotel in Chicago
#85 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Westin Michigan Avenue Chicago 4.5*
Number of rooms: 752
Official Description (provided by the hotel):
The Westin Michigan Avenue Chicago is on the Magnificent Mile across from Bloomingdale's and the upscale shops of Water Tower Place. The exhilarating excitement of Chicago is at our doorstep. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Hotels.com and Jetsetter so you can book your The Westin Michigan Avenue Chicago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Michigan Avenue Chicago Hotel Chicago
Westin Michigan Ave Hotel Chicago
Westin Chicago
Chicago Westin
Westin Michigan Avenue Chicago

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing