Went on a 24 night honey moon trip across the USA and this was one of the best hotels we stayed at. I chose the hotel due to the good feedback on Trypadvisor and the fact that that it is included as part of the small luxury hotels of the world collection.
I booked online and cost about USD 150 p/n plus due to online booking we received USD20 each in breakfast credit per day. Our arrival was speedily processed, and Robert the bell boy (a very professional and courteous man) accompanied us to our room. I included in my online booking comments that I was on my honeymoon and we found a pack of complimentary assorted goodies in the room.
The room was of good quality and everything as advertised on the website –although I did find it a little on the small side. The room had adjoining doors to another room and we found it very noisy –a group of girls shouting and laughing, etc. Our door to the passage was still open as luggage was being brought in and the girls in the next door room poked their heads into our room to greet us and warn us that they where on a hen night and would be partying! The look on my wife’s face.... I called reception and asked to be moved to another room due to the noisy neighbours (“are they making noise now?”, “no, they’ve just left”, “so why do you think they are going to be noisy”, “because they are a couple of girls on a hen night”, “oh, sorry, we are going to move you right away, hold on a second.... we are going to upgrade you to a suite”). Ha, ha, that made my stay, the suite was amazing, it was huge and our room was changed very swiftly.
The hotel itself is very comfortable and well located, it has two lit fireplaces at the entrance and a nice small bar and restaurant that serves quite a good breakfast with very good service. The receptionists (My experience was with two female receptionists) are very helpfull, professional and well mannered and the concierge (Tim) was very good. The bell boy (Robert) was very professional and courteous.
The only negative point that I noticed (apart from not having any in-house Spa amenities) was that the windows looked like they had not been cleaned in some time –and I was staying in a suite which is probably quite expensive.
Would definitely recommend, I would repeat my stay.
- Official Description (provided by the hotel):
- Discover the many comforting rewards of a small European style hotel in the heart of Chicago's Gold Coast. Steps away from Michigan Avenue. As staff well versed in the art of fine European hospitality, people who remember your name and tend swiftly to your special, as well as, everyday needs. A host of gracious amenities including nightly turn-down service, morning newspapers, complimentary high-speed wireless Internet access, and complimentary access to a world class health center. ... more less
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