This hotel provides the best service, respect and satisfaction. This is the place to be treated like royalty.The hotel has several floors and the elevators are quiet and quick. The service is wonderful. The people at the front desk are friendly and offered information about local restaurants, stores and entertainment. Every time I went past the front desk, I was greeted with a smile. Great customer service!
The rooms are decorated well and furnished with beautiful furniture. I couldn't get over the large TV, which can be used as a computer. Digital thermostat. Bathroom had 2 sinks. Nice size.
Conference room was neat and spacious.
One evening during my stay, I called the front desk for assistance with the computer/TV that was in my room. Someone was at my door within 5 minutes. The person was swift and very helpful.
The housekeeping staff are great! The housekeeper offered to close my drapes, pull my blankets back and provided delicious chocolate candy each night as a treat during my 3 day stay.
Here is an example of customer service I experienced: One evening someone across the hall had ordered room service and I heard the person say "wow that was fast". Then, the gentleman who brought the food waited at the elevator with me to go downstairs. He greeted me and offered me the opportunity to get on the elevator first. When we arrived to the lobby, he then stood aside and let me get off the elevator first. Such a great gentleman!
This is the place to be as far as local attractions. There is a local restaurant within the hotel and plenty outside of the hotel. Magnificent mile is within walking distance. Take some time to visit the lake and ride the famous Ferris wheel.
This hotel is one of the best and worth the price.
- Official Description (provided by the hotel):
- Discover the many comforting rewards of a small European style hotel in the heart of Chicago's Gold Coast. Steps away from Michigan Avenue. As staff well versed in the art of fine European hospitality, people who remember your name and tend swiftly to your special, as well as, everyday needs. A host of gracious amenities including nightly turn-down service, morning newspapers, complimentary high-speed wireless Internet access, and complimentary access to a world class health center. ... more less
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