This hotel provides the best service, respect and satisfaction. This is the place to be treated like royalty.The hotel has several floors and the elevators are quiet and quick. The service is wonderful. The people at the front desk are friendly and offered information about local restaurants, stores and entertainment. Every time I went past the front desk, I was greeted with a smile. Great customer service!
The rooms are decorated well and furnished with beautiful furniture. I couldn't get over the large TV, which can be used as a computer. Digital thermostat. Bathroom had 2 sinks. Nice size.
Conference room was neat and spacious.
One evening during my stay, I called the front desk for assistance with the computer/TV that was in my room. Someone was at my door within 5 minutes. The person was swift and very helpful.
The housekeeping staff are great! The housekeeper offered to close my drapes, pull my blankets back and provided delicious chocolate candy each night as a treat during my 3 day stay.
Here is an example of customer service I experienced: One evening someone across the hall had ordered room service and I heard the person say "wow that was fast". Then, the gentleman who brought the food waited at the elevator with me to go downstairs. He greeted me and offered me the opportunity to get on the elevator first. When we arrived to the lobby, he then stood aside and let me get off the elevator first. Such a great gentleman!
This is the place to be as far as local attractions. There is a local restaurant within the hotel and plenty outside of the hotel. Magnificent mile is within walking distance. Take some time to visit the lake and ride the famous Ferris wheel.
This hotel is one of the best and worth the price.
- Official Description (provided by the hotel):
- We're excited to welcome you to the new Talbott, re-opening May 2017. We're currently closed for a full renovation, but will accept reservations starting May 1. Imagine yourself in the heart of downtown Chicago’s effervescent Gold Coast and steps away from the iconic Magnificent Mile on Michigan Avenue. Envision a boutique hotel near the Chicago Loop that blends the charms of a gracious bygone era with opulent hotel accommodations, impeccable service, and unexpected delights. ... more less
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