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“Made good on overbooking situation”

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Millennium Knickerbocker Chicago
Ranked #96 of 189 Hotels in Chicago
Colonie, New York
Level Contributor
66 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Made good on overbooking situation”
Reviewed June 9, 2014

I was not happy with this hotel at first because when we went to check in they said they had overbooked & needed to send us to another hotel about 8 miles from them. I really wanted to get to explore Chicago that night but instead had to settle on Skokie, IL. They paid for our cab fare to the other hotel & then back to them the next day. The hotel was nice. Bigger room than I thought it would be. Bar was okay. Breakfast was good but pricey. Tiny refrigerator that was a mini bar & there wasn't any room to store stuff. Only 2 small nightstand drawers for clothing storage & we were staying 5 nights. Didn't like the rainshower head in the shower. Luckily there was also a hand held wand so I could rinse off. We needed to stay an extra night because my husband was sick & they accommodated us because of the mixup the first night. They gave us the same rate we paid initially which was low. We walked everywhere and the location was good. Don't know if I would stay there again because of the overbooking fiasco. Never had that happen to me before.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank norgala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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984 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (184)
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Scottsdale, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 7, 2014

I am NOT Happy with the Millennium Knickerbocker Hotel at the moment. Myself and two other couples reserved rooms months ago. We received confirmations from Expedia and Hotmail yesterday confirming our reservations. My husband called yesterday to see if we could extend our stay by one night only to find out that our reservations had been cancelled by the hotel. Apparently someone forgot to block off rooms for a large group and they continued booking rooms. SHAME ON YOU - MILLENNIUM KNICKERBOCKER!! So far we do not have confirmed rooms downtown Chicago.

Stayed June 2014, traveled with family
Helpful?
4 Thank Connie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Joseph, Missouri
2 reviews
Reviewed June 6, 2014

When staying here with high school students for a competition we had some small hiccups with the valet and we couldn't get the one room to cool down (we didn't report this we just opened the window so I can't fault the hotel) but having the chance to interact with the Doorman Tom really did make those things unimportant. Just like the title stay here just to meet Tom.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
2 reviews
Reviewed June 5, 2014

Our two night stay was wonderful! Craig, the Bell Captain, was friendly and helpful as were all the staff we interacted with. Nix Restaurant served a filling and delicious breakfast. Very quiet and tastefully decorated room. Location is perfect for exploring the Miracle Mile of Michigan Ave.
We will return at the first opportunity.

Room Tip: Ask for a corner room.
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
madison, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 5, 2014

Had the most enjoyable hotel stay at the Millennium Knickerbocker Hotel Chicago from June 3-5, 2014. This hotel lived up to its hype of being a 4 star hotel with class. Everyone was friendly and Kasey checked us into a corner room. We had a bit of a view but the room with king bed was comfortable and well decorated. We received a free refrigerator and as a part of our "deal" with TravelZoo we received not only an inexpensive rate, but free breakfasts (both days) and $25 at the Martini Bar. My husband and I worked out both days we were there and enjoyed the fitness options. The Nix Restaurant served amazing breakfasts from a menu and the wait staff was friendly and attentive. The Martini Bar served excellent martinis; the bartender was friendly, helpful and provided a carafe of munchies to go with our drinks. The Knickerbocker is old school charm and class and very quiet for being located right off of Michigan Ave. I would recommend this hotel to anyone. We will stay here again!

Room Tip: Ask for a corner room with a view.
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maureen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 4, 2014

Never stay there!I arrived on the 30 may at 8PM from NY,for ASCO conference.
When arrived to check in : Surprise!!I had no room!!!Even after been confirmed since 0ctober 2013 and payed in full in 28 may 2014.
After 1 hour discussing, I had a Horrible room, and I payed for a JUNIOR SUITE
They said that they are overbook!!

Room Tip: never satay there
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Carla I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stevenson Ranch, California
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 4, 2014

Our first time to Chicago, greeted by Tommy our Bell Man at the Knickerbocker who set the stage for our trip! Tommy is a wonderful man with the perfect accent and a kind heart! Sheryl, our concierge was amazingly patient and spot on helpful for us first timers. If you are looking for character with a fresh renovation than look no further?! This is now our place of choice!

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Millennium Knickerbocker Chicago

Property: Millennium Knickerbocker Chicago
Address: 163 East Walton Place, at N. Michigan Avenue, Chicago, IL 60611-7114
Phone Number:
Location: United States > Illinois > Chicago > Streeterville , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Suites Wheelchair access
Hotel Style:
#59 Luxury Hotel in Chicago
#68 Romantic Hotel in Chicago
#77 Business Hotel in Chicago
#82 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Millennium Knickerbocker Chicago 4*
Number of rooms: 306
Official Description (provided by the hotel):
A four-diamond landmark on North Michigan Avenue, the famous Magnificent Mile, this hotel welcomes you to the best location in the city for shopping, dining and business. European style and gracious service are the trademark of this elegant hotel and the 86 Millennium hotels around the world. One block from Water Tower Place, across the street from Bloomingdale's and within walking distance of most major attractions, this hotel offers personalized service and attention not found in the larger hotels. The hotel features the Martini Bar offering several kinds of martinis. Nix restaurant offers a bistro setting and features continental cuisine for breakfast & lunch. A complimentary fitness center and lakefront jogging path are designed to keep you fit while traveling. Enjoy Classic Chicago style only steps away from all the city has to offer. ... more   less 
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Also Known As:
Chicago Millennium Knickerbocker Hotel
Knickerbocker Hotel Chicago

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