Having worked in Chicago years ago, I was really looking forward to returning. However, my experience at the Drake was less than satisfactory. We arrived on 14th (Valentines day) to be greeted by a very unfriendly check in staff member.
1. When I booked, the website mentioned that there was a pool..... there wasn't any pool in the hotel at all...instead one accross the road.
2. We booked bounceback rate which included a buffet breakfast... guess what.. there wasnt any buffet breakfast during the week at all...only at weekends.
3. Overall, the staff were aloof and unsympathetic to our concerns.
Will not be returning to the Drake.
- Official Description (provided by the hotel):
- No other Chicago hotel has inspired more legendary acclaim on par with The Drake. This timeless property affords guests easy access to the city's most exclusive shopping, nightlife and dining. A fully equipped fitness/wellness center, business center and meeting rooms are available (surcharge). The stunning Gold Coast Room can accommodate 600 guests. Afternoon Tea at The Drake, A Hilton Hotel is as Chicago as a hot dog at Wrigley Field or a ride on the Ferris Wheel at Navy Pier. High society has always recognized The Drake Hotel as the quintessential social hotspot. Princess Diana, Queen Elizabeth and the Empress of Japan have all been seen in the Palm Court. Though The Drake has progressed both architecturally and technologically over the past 93 years, the roots of The Drake Hotel run deep beneath Lake Shore Drive into Real Chicago. ... more less
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- Also Known As:
- The Drake Hotel Chicago
- Hilton Hotels Chicago
- Chicago Drake Hotel
- Drake Hotel Chicago