My wife and I spent 1 night at the Drake to celebrate her birthday. We mostly loved our stay there but they seemed overwhelmed with a wedding that was taking place.
Upon check-in at 3:30pm, we were told that our room was not ready and that we would have to wait an hour. I was told they would call my cell phone when the room was ready. That's extremely annoying since check-in time is supposed to be 3:30pm. We're paying for a room that we don't have. We also had our evening schedule planned around this check-in time; dinner reservations, blues club, etc. It's bad enough that our room wasn't ready but they also never called me. We left the hotel and walked down Michigan Ave for a bit. When we came back at 4:30pm, the check-in desk told me, "Yes, your room is ready. Oh, I see we were suppose to call you. Sorry". It definitely leaves you with the impression that they are disorganized. They at least gave us free wifi access for the inconvenience.
I rated the hotel 4-stars because it is very lovely. We had a lake view room on the first floor. That's a bit of a stretch as we could barely see the lake from our window which is at least a block away; however the room itself was very nice. It was clean and nicely decorated with high ceilings.
All in all, we enjoyed our stay despite the fact that the hotel staff seemed entirely focused on the large group attending the wedding at the expense of their individual guests.
- Official Description (provided by the hotel):
- No other Chicago hotel has inspired more legendary acclaim on par with The Drake. This timeless property affords guests easy access to the city's most exclusive shopping, nightlife and dining.A fully equipped fitness/wellness center, business center and meeting rooms are available (surcharge). The stunning Gold Coast Room can accommodate 600 guests.Afternoon Tea at The Drake Hotel is as Chicago as a hot dog at Wrigley Field or a ride on the Ferris Wheel at Navy Pier. High society has always recognized The Drake Hotel as the quintessential social hotspot. Princess Diana, Queen Elizabeth and the Empress of Japan have all been seen in the Palm Court.Though The Drake has progressed both architecturally and technologically over the past 93 years, the roots of The Drake Hotel run deep beneath Lake Shore Drive into Real Chicago. ... more less
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- Also Known As:
- The Drake Hotel Chicago
- Hilton Hotels Chicago
- Chicago Drake Hotel
- Drake Hotel Chicago