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“A great place to stay” 4 of 5 stars
Review of The Willows

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The Willows
2.5 of 5 Hotel   |   555 West Surf Ave, Chicago, IL 60657-6020 (Lakeview)   |  
Hotel amenities
Ranked #69 of 184 Hotels in Chicago
Certificate of Excellence
Robina, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“A great place to stay”
4 of 5 stars Reviewed October 19, 2013

What a great little hotel! We stayed here recently when visiting Chicago and found that this hotel was in a great location- restaurants and bars close by. The area felt safe and it was only a short walk to the train station. Staff (especially Miguel) were very helpful and polite. We would stay here again if we visited Chicago.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Phil and Anne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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689 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Petoskey, Michigan
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 14, 2013

Went back to the Willows for second time this year. Still the best place to stay in Lakeview. Not luxury but clean and very close to everything. Filled with people running in Chicago Marathon on Sunday.
Rooms are a little dated but can't beat the price or location. Good free breakfast and lack of dining isn't a problem since the area is filled with great places.

Room Tip: Pop for a Jr. Suite, it gives you more room.
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Thomas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakland, California
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed October 6, 2013

My wife and I stayed here for four nights. Although our room was a little old-fashioned, it was clean and well-maintained with a more-than-adequate bathroom. What sets the hotel apart is the staff, as others have noted, and the location, in a great neighborhood for walking around and with easy access to public transportation. You'll also like the the complimentary breakfast and the afternoon snack. We definitely will try and come back to the hotel on our next trip to Chicago.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank sjo1943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California, United States
1 review
5 of 5 stars Reviewed October 4, 2013

This location goes above an beyond requests and accommodations! Silvia and Maria are one of the hotel's staff members that made my stay all the more at home. Staff is always very helpful and resourceful ask to where I can locate needs and very diligent to my room needs. At moment's notice, the staff will deliver and go beyond to make my stay feel warm and welcome. Thank you Silvia and Maria!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Erika G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arkansas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 2, 2013

We spent two nights here at the end of September. It was clean, comfortable, and in a good location for us. It is an older hotel with a window air conditioner that cycles off and on, so the noise level is high then low. There is a ceiling fan, though, that circulates the air when the window unit is off. The staff is extremely polite and helpful. The continental breakfast included cereal, instant oatmeal, breads, boiled eggs, yogurt, juice, coffee and tea.

Stayed September 2013, traveled with family
Helpful?
1 Thank Needleartist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mansfield, Georgia, United States
1 review
5 of 5 stars Reviewed September 30, 2013

Stayed at The Willows recently while on business. The staff was excellent, as was the property. Very helpful and friendly. Nice location in a good neighborhood. Good sized room, clean and quiet. I would definitely stay there again, without hesitation. Very conveniently located to shopping, food and pharmacy (Walgreens) right around the corner.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank KCWinGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 28, 2013

I stayed at the Willows for a week and really enjoyed the stay. The rooms were very clean and the staff was very friendly. The hotel is in a great location. Visitors are able to walk to many great restaurants as well as Wrigley Field.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank 1234567Stephanie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Willows

Property: The Willows
Address: 555 West Surf Ave, Chicago, IL 60657-6020
Location: United States > Illinois > Chicago > Lakeview
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Room Service
Hotel Style:
#37 Romantic Hotel in Chicago
#59 Family Hotel in Chicago
#67 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — The Willows 2.5*
Number of rooms: 55
Reservation Options:
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Also Known As:
The Willows Hotel Chicago
Willows Hotel Chicago
Willows Chicago

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