We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Diamond in the rough...”
Review of The Willows

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Willows
Ranked #77 of 191 Hotels in Chicago
Certificate of Excellence
Reviewed November 28, 2012

We are Chicago residents and had to vacate our rented apartment after rats showed up in the kitchen after moving in. With two children, we needed something that was close by our daycare but weren't sure we could afford something downtown or in our neighborhood. John, the manager, gave us a wonderful rate after hearing about our experience. We stayed for 4 nights and the entire staff couldn't have been more friendly and helpful to us. The hotel is charming & quaint with a great location, wonderful bathrooms, nice ambiance and again a FABULOUS staff. Can't recommend it enough! My 3 year old daughter still talks about "Mr. Ricky", the valet, who greeted her every morning with a smile and a hug and gave her extra cookies. Only complaint would be that the A/C unit in the window wasn't pumping out cold air very well...but it was a very hot period and might have needed a break.

  • Stayed: September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kathryn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marino44, Regional Manager, Broughton Hotels at The Willows, responded to this reviewResponded December 4, 2012

Dear Guest,

Thank you for taking the time to share your feedback of the Willows Hotel on TripAdvisor. I'am very pleased to read your appraisal of our team, services, and facilities and I know my team will be equally pleased to learn of your kind remarks and recognition of their efforts during your stay.

We look forward to welcoming you back to the Willows Hotel in the near future.

Sincerely,

Keith Scott
Regional Manager
Broughton Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (937)
There are newer reviews for The Willows
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

728 - 734 of 937 reviews

Reviewed November 28, 2012

I stayed at The Willows after Thanksgiving with my wife and sister.
The hotel was in a great location, within walking distance of lots of bars and restaurants. (I'd recommend the Friar Tuck on Broadway) It's also handy for bus routes into the downtown area and loop.
The Willows is small and comfortable. It's different from the large dowtown hotels in that is has character and offers a personal service. My room was large and fresh.
Free wi-fi in our room was something that you don't often get with the big chains.
Overall a good experience and I'd stay here again.

  • Stayed: November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Marek1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 25, 2012

This is a very nice smaller hotel, clean, comfortable beds. The staff is staff, very accomodating. Good value if you look for other optios than the website. Continental breakfast. Sometimes temperature control in room is an issue. Very welcoming, have returned several times, will again.

  • Stayed: November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Debbie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 25, 2012

Great Hotel in the center of residential Lincoln Park. Very convenient to many restaurants and activities. A short taxi ride (3-4 miles) to the loop. Management very attentive and helpful. A terrific value, a throw back to earlier times with all you need for comfortable stay.

  • Stayed: November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2012

We stayed at the willows for the Chicago marathon. When booking the hotel I had no idea of anywhere in Chicago. I must say I was very pleasantly surprised when we arrived, the marathon runners ran at the end of the road. The hotel is in a lovely, peaceful neighbourhood a short train ride from downtown Chicago. We have done our fair share of travelling and I have to say that this was one of the best hotels we have ever stayed in. The entrance/reception area has a very homely feel to it and the staff are excellent and very helpful and friendly. I enjoyed the breakfast which was more than enough for us. There is tea/coffee all day long and cookies at 4 o'clock.
If I am ever in a position to visit Chicago again I would most definitely stay at the willows

  • Stayed: October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 186356Deb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2012

We defintelety liked the area where this cozy hotel is. The bed was very comfortable and the rate includes a self service breakfast that can be enjoyed in the hall. It is distant from downtown. Nevertheless, it is very easy to get to the centre of the city by train. For those who are not used to cold weather, as we aren't, it would be a good idea to make some in the rooms in order to install a heating equipment that can be controled by the guests. Wherever, the satff promptly tried to help us with a potable heating when we asked for it. There are good restaurants and other shops nearby.

Room Tip: We'd rather try the more expensive rooms in the front side next time.
  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MarliAndre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2012

The Willows sits in the midst of a residential Chicago neighborhood a few blocks from the lake and from Grant Park zoo. There are tons of reasonably priced restaurants in walking distance--typically wonderful Chicago. The hotel is cozy, reasonably priced, free Internet, free breakfast (minimal), and the staff are great. Rooms are comfortable but next time I will ask for something larger (we opted for the cheapest) because our queen was very small. I would also ask for a room further from the elevator because it "dings" every time it comes to the floor--luckily, there don't seem to be any late night carousers and I brought my earplugs. All and all a nice choice.

Stayed: November 2012, traveled as a couple
1  Thank DrRiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Chicago hotels
Lakeview
Majestic Hotel
Majestic Hotel
#51 of 191 in Chicago
793 reviews
Lakeview
City Suites Hotel
City Suites Hotel
#113 of 191 in Chicago
517 reviews
Lakeview
Best Western Plus Hawthorne Terrace Hotel
Show Prices
Show Prices
Show Prices
Lincoln Park
Inn at Lincoln Park
Inn at Lincoln Park
#145 of 191 in Chicago
231 reviews
Lincoln Park
Hotel Lincoln, a Joie de Vivre Hotel
Show Prices
Show Prices
Show Prices

Been to The Willows? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Willows

Address: 555 W Surf St, Chicago, IL 60657-6020
Location: United States > Illinois > Chicago > Lakeview
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Room Service Suites
Hotel Style:
#13 Best Value Hotel in Chicago
#37 Romantic Hotel in Chicago
#59 Family Hotel in Chicago
#67 Business Hotel in Chicago
Price Range: $101 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Willows 3*
Number of rooms: 55
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Orbitz, Travelocity, Priceline, Cheap Tickets, Cancelon, TripOnline SA, Hotwire, getaroom.com and HotelQuickly so you can book your The Willows reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Willows Hotel Chicago
Willows Hotel Chicago
Willows Chicago

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing