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“Comfy bed, great location!” 5 of 5 bubbles
Review of Sheraton Grand Chicago

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Sheraton Grand Chicago
Ranked #66 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Detroit, Michigan
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Comfy bed, great location!”
5 of 5 bubbles Reviewed February 7, 2011

Stayed here for the weekend as we were attending a football game at Northwestern. The bed was SO comfortable. Hotel is very nice, we had brunch in the restaurant downstairs and it was delicious. Our friends had a suite and it was very nice, 2 bathrooms, separate bedroom and living/dining room. Would definitely stay here again!

  • Stayed October 2010, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jrp811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,792 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Pittsburgh, Pennsylvania
1 review
3 of 5 bubbles Reviewed February 4, 2011

The hotel is on the older side compared to the nearby hotels.
The bathroom is just average nothing out of the ordinary
Be ready to pay close to $13/ day for Internet connection in your room.
Parking is $49/ night

  • Stayed January 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank hubspapuis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbridge, Virginia
1 review
4 of 5 bubbles Reviewed February 1, 2011

Stayed at this Sheraton the end of January 2011 for two nights. It was busy with the football game taking place that weekend. Room was nice, sufficient, clean. Nothing extraordinary but comfortable with great views. Lobby was very pretty with nice lounging and sitting areas. Super location, wonderful views from some areas and of course depending on the season. A very large hotel with nice amenities. Would definitely recommend this Sheraton if you get it for the right price and want a large hotel, elegant lobby and spaces, comfortable but a little better than average room, convenience and amenities within a hotel. Staff was very cordial and pleasant even when busy.

  • Stayed February 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank katyano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peoria, Illinois
Level Contributor
59 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 bubbles Reviewed January 30, 2011

We stayed at the Sheraton for one night. The line at check in was long and slow. They did eventually bring in another desk clerk which made a huge difference. The woman at check in was very pleasant and gave us a king room on the 31st floor.

The lobby is very nice. There are plenty of comfortable chairs and a lounge off to the left side. There is a table with touch screen checkers. I saw several people playing during my stay.

The room was very nice. The bed was very comfortable with soft sheets and a down comforter. It was also very quiet. We were near the elevators but never heard anyone. We had a nice view of the Chicago River and could see Lake Michigan in the distance.

The drawback of the room is very poor lighting. The bathroom was very dark. I turned the light on in the hall and it didn't help at all.

There is a makeup mirror in the bathroom but it attached very high on the wall and does not tilt down. I am 5'7 and had crane my neck to really see myself. Whoever designed that must have been at least 6' tall.

The toiletries in the bathroom were nothing special. The shampoo, conditioner soap and lotion did not really have a scent to them. They reminded me of something you would find in a Holiday Inn Express. I thought that because this is a higher end hotel that the products would be really nice. Not so.

We were very glad that we did not drive to Chicago. Parking is $49.00 per night. How ridiculous.

We enjoyed our stay and would definitely stay here again.

  • Stayed January 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank satchel21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed January 27, 2011

We stayed here for one night, I have never stayed in such a dirty hotel before. We had to change rooms 3 times and still could not find a clean room. The bathroom smelt like urine that had been in a toilet for weeks, the basin and counter tops were covered in hair. The bedding had dirty marks and black hairs between the sheets... The rooms was extremely dusty and we cringed in the room. I would honestly rather sleep on a park bench before staying at this hotel again.

The staff were very apologetic when we complained, but that did not help the fact that this is an old, worn out and filthy hotel. I would not recommend this to anyone who has any standards when it comes to comfort and cleanliness...

  • Stayed January 2011, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Bris00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanitaCEO, Manager at Sheraton Grand Chicago, responded to this review, February 17, 2011
Dear Bris00,

Please accept our deepest apologies for the condition in which you found our hotel and I deeply regret that you had to change rooms multiple times. The cleanliness of the hotel guestrooms is of paramount importance to us.

Our Housekeeping and Engineering teams are working diligently to ensure that each guestroom is both well cleaned and and well maintained.

When next you find yourself in the Chicago area, I would welcome the opportunity to show you that you can be comfortable staying at the Sheraton Chicago.

Warmest regards,

Danita Harth-Bates
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Level Contributor
82 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed January 27, 2011

Spent the weekend of Jan 22 in Chicago and stayed at the Sheraton and had a great time. From the check in to check out the staff was friendly and fast. The room was huge and spotless with a great view of the river. The bed was super comfortable as I didn't want to get out of bed in the morning. The location is perfect for shopping and great restaurants. Lots of attractions within walking distance.

  • Stayed January 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Martinski22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Level Contributor
760 reviews
235 hotel reviews
common_n_hotel_reviews_1bd8 427 helpful votes
3 of 5 bubbles Reviewed January 21, 2011

I have stayed at this hotel many times for a conference. Each year it gets worse. This year, the room was filthy. There was a dirty napkin in the made bed, the shower had hair in it. Every day there were housekeeping problems (no soap, missing towels, etc.). The rooms are worn and dated (from the 90's) and this place is in desperate need of better service and remodeling. If this wasn't the only place to stay for thisannual conference, I would stay elsewhere. Note: Banquet food was good, but temperature control in meeting rooms was a problem -bring a sweater.

  • Stayed January 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank drichrx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Chicago

Property: Sheraton Grand Chicago
Address: 301 East North Water Street, Chicago, IL 60611-4534 (Formerly Sheraton Chicago Hotel and Towers)
Phone Number:
Location: United States > Illinois > Chicago > Streeterville , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Green Hotel in Chicago
#29 Family Hotel in Chicago
#30 Romantic Hotel in Chicago
#33 Business Hotel in Chicago
#41 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Grand Chicago 4*
Number of rooms: 1218
Official Description (provided by the hotel):
The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more   less 
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Also Known As:
Chicago Sheraton

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