After reading the reviews on this site, I was a little wary of staying at the Sheraton Hotel and Towers. However, I got it at a great price on priceline so I was going to make a go of it. Our room was not ready until an hour after check in time but we were in no hurry to get into it and did not make a fuss for some kind of compensation. Our room was clean and the bed was soft and cozy. No complaints about the room. The concierge was very friendly and gave us a great recommendation for a Thai restaurant and even provided us with walking directions. At check out we had to wait in this cramped basement room for our car. Because of the rush for cars at checkout, our wait was about 20 minutes. The waiting area for the cars is rather dark and has some dated couches in it. That whole parking waiting area scenario needs to be revamped and updated. For the money I spent, I would return. However, many of the people waiting in the parking lounge were unhappy with the condition of their rooms or the service. I guess the place can be kind of hit or miss and you have to expect that when you stay here.
- Official Description (provided by the hotel):
- The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more less
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- Also Known As:
- Chicago Sheraton