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“Great hotel in a great location!”

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Sheraton Grand Chicago
Ranked #66 of 188 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Mendota, Illinois
Level Contributor
75 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Great hotel in a great location!”
Reviewed July 11, 2013

The Sheraton is in a great location - walking distance to so many places (Michigan Avenue shopping, Millennium Park, Navy Pier... to name a few). Every employee was friendly and helpful. The décor is very nice. I have no complaints, and we will look into staying here again on future trips to Chicago.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank candicef14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addie H, Manager at Sheraton Grand Chicago, responded to this review, July 18, 2013
Thank you, thank you, thank you! We are so appreciative of your business and you taking the time to share your feedback. It was our pleasure to host you and we look forward to doing again very soon.
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Rating summary
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  • Value
  • Cleanliness
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English first
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 11, 2013

We just spent the 4th of July weekend with extended family at the Sheraton. The location was perfect, near transportation when needed, within walking distance of most attractions we were looking for. The hotel itself was well maintained, even considering how crowded it was. The grounds were well maintained and our favorite time each night was when the grownups met outside on the benches along the river for a cocktail. We were able to watch the boats go by in a pleasant atmosphere.

Room Tip: request a room with a view of the river, other side was a construction site.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addie H, Manager at Sheraton Grand Chicago, responded to this review, July 18, 2013
I'm so happy that you were able to enjoy our convenient, central location. It was a pleasure to host you and thank you for taking the time to share your review. Come back and see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dorr, Michigan
1 review
Reviewed July 11, 2013

I have to tell people about our trip to Chicago that involved a stay at the Sheraton. The only bad thing that happened, granted it was huge for us because we were a bachelorette party that needed to get ready for a HUGE night out, was that 2 out of 3 rooms were not ready....until after 5:00. Talk about anxiety. The upside: after freaking out a little and numerous visits to the front desk, we were well taken care of. We received bottles of champagne, chocolate covered strawberries, truffles, a very late check out and a free breakfast for all 10 girls in our party. It was amazing. They turned a bad situation into a major add-on to our night of celebrating. We left extremely happy.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Guerrerogal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addie H, Manager at Sheraton Grand Chicago, responded to this review, July 18, 2013
We strive to make your stay the best it can be and I'm thrilled to hear that everyone here was able to help host you. Please know we value your business and look forward to hosting you again soon. Safe travels!
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Springfield, MO
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 11, 2013

We stayed at the Club Lounge level, and had a beautiful room with an almost panoramic view of the city. It was a sight to see, particularly at night! The General Manager even left us a nice personally written card, thanking us for coming back, along with a snack tray-very nice touch! They had a good continental breakfast, evening snack, with 24/7 Coffee, Tea, and most importantly for us water. The staff was very friendly and accomodating at this hotel.
We also like this location because it is close to Navy Pier, Michigan Avenue, and it is also close to the Water Taxi main ticket office. The Chicago water taxi will take you close to the Willis tower and Chinatown among other areas. We found that to be the cheapest way to get around other than walking. My wife and I highly recommend this hotel!

Room Tip: The first time we came here, we received a free upgrade for signing up for the Starwood rewards prog...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank rph74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addie H, Manager at Sheraton Grand Chicago, responded to this review, July 18, 2013
I'm so happy that you were able to enjoy your recent stay with us! It was a pleasure to host you and thank you for taking the time to share your review. Come back and see us again soon. Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed July 10, 2013

My recent stay at the Sheraton Chicago Hotel & Towers was phenomenal to say the least! Although I was checking-in after a severely delayed flight, the evening check-in with front desk rep Tanya Woynarowsky truly made my first trip to Chicago a much better experience. She was quite attentive, and caring- and recommended the upgrade to the Club level for a reduced fee. I must say this was definitely worth the upgrade, as it included daily continental breakfast and evening hors d'oeuvres (yummy snacks and appetizers). Both Rene Martinez and Connie Alex created such a warm and friendly atmosphere during the evenings in the Club lounge, ensuring that all the guests were attended to with drinks, and that the lounge itself was kept spotless. They made a great team, and their enthusiasm and energy was truly infectious! I appreciated how these key staff members at the Sheraton made my trip quite enjoyable as well as memorable, and I would not hesitate to stay there again in the future.

Room Tip: Corner suites are quite spacious with a separate living space (sofa area). Higher floors have better...
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  • Stayed June 2013, traveled on business
    • Value
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Helpful?
Thank seaotter37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addie H, Manager at Sheraton Grand Chicago, responded to this review, July 18, 2013
On behalf of our entire team, we are very grateful for your business and look forward to welcoming you back to the Windy City soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NSW
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 10, 2013 via mobile

I am an avid Starwood fan and always try to stay in Sheraton whenever I travel as find them superb. This hotel, however, lacked atmosphere and friendliness compared to others.

We stayed for 4 nights and the lobby was an endless scene of chaos. From morning check outs to afternoon check ins, it was sheer craziness. Screaming kids running everywhere, no doubt because they were bored from waiting so long for the smiley to check in/out. You couldn't move in there at times nor hear yourself think.

I was 'upgraded' to a renovated room however the bathroom still looked tired, the rooms felt a little drab and don't get me started about waiting for the elevators.

Gym and pool are the only real plus sides. This hotel is far too big, far too busy and far too noisy. Sorry Starwood, this was my first so-so experience.

Stayed July 2013, traveled with family
Helpful?
Thank MS08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addie H, Manager at Sheraton Grand Chicago, responded to this review, July 18, 2013
I sincerely apologize for any disappointments during your stay as we strive to make each stay enjoyable and exceed expectations. Should you want to address anything further, I can be reached at 312-329-6995. I look forward to chatting with you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethesda, Maryland
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 10, 2013

I stay at this property about twice a year. It is always a warm and comfortable destination. With all the people who come in and out, I'm amazed and very appreciative that I am recognized by name by so many associates. The rooms are comfortable and kept immaculately clean. For Club Floor members, the lounge has a good continental breakfast and tasty snacks in the evening. I stay at Starwood properties all over the world and this is one of the best managed facilities. To add to the hotel's appeal, the location is ideal. It's right on the river, a short walk to Michigan Avenue just by the Wrigley building, yet it's on a quiet street so there's no noise. The view of the river and the lake is sensational and on Wednesdays and Saturdays, you have a front row seat for the fireworks put on by the Navy Pier.

Room Tip: Rooms facing the river and lake have a wonderful view.
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  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addie H, Manager at Sheraton Grand Chicago, responded to this review, July 18, 2013
We are so appreciative of your business and you taking the time to share your feedback. It was our pleasure to host you and we look forward to doing again very soon.
Safe travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Chicago

Property: Sheraton Grand Chicago
Address: 301 East North Water Street, Chicago, IL 60611-4534 (Formerly Sheraton Chicago Hotel and Towers)
Phone Number:
Location: United States > Illinois > Chicago > Streeterville , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Family Hotel in Chicago
#30 Green Hotel in Chicago
#30 Romantic Hotel in Chicago
#33 Business Hotel in Chicago
#40 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Grand Chicago 4*
Number of rooms: 1218
Official Description (provided by the hotel):
The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more   less 
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Also Known As:
Chicago Sheraton

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