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“Reasonable”

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Sheraton Grand Chicago
Ranked #73 of 190 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Fargo, North Dakota
Level 6 Contributor
284 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Reasonable”
Reviewed May 19, 2013

On the water. A little far from magnificent mile. Very nice place to stay though. Very large hotel. A few restaurants and amenities. Shula steakhouse is expensive, but very good service and food. The hamburger place they have there is just so-so.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank micstebou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addie H, Manager at Sheraton Grand Chicago, responded to this review, May 20, 2013
Thank you for the feedback. We are appreciative of your business and you taking the time to share your feedback. It was our pleasure to host you and we look foward to doing again very soon.
Safe travels.
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Calgary, Canada
Level 4 Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed May 19, 2013 via mobile

Stayed here for the NRA (national restaurant association) show May 2013. Hotel was friendly, clean and centrally located. I wouldn't hesitate to stay here again. I stayed in room 1219 and the view was great, saw the river and trump tower. Went to sleep looking at the skyline. The bed was great, super comfy. The only complaint I would have is there were only 2 creamers for coffee in the room,seems like a pretty petty point too. If you have a chance to get to Chicago, you can easily stay here without worry
Damn I love Chicago !!

Stayed May 2013, traveled on business
Helpful?
Thank Una L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addie H, Manager at Sheraton Grand Chicago, responded to this review, May 20, 2013
Thank you so much for your business and positive accolades. It was a pleasure to host you and look forward to welcoming you back to our hotel again soon. Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
412 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed May 18, 2013 via mobile

Stayed at The Sheraton Chicago towers because it was host hotel for conference. The rooms are small and furnishings dated. The location is good, close to navy pier and river. Walking distance to many points of interest.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sjdif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addie H, Manager at Sheraton Grand Chicago, responded to this review, May 20, 2013
Thank you for your feedback. Please know we are in the process of renovating all our rooms, however, should you want to address anything further, I can be reached at 312-329-6995. We hope to have the chance to host you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Level 6 Contributor
128 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed May 18, 2013

This hotel is close to the Navy Pier, the Wrigley Building and many restaurants. It is located along the canal, and you can walk along the waterway easily from the hotel. The club level has a nice continental breakfast, but the evening snacks are quite poor. Only soft drinks are included unlike some of the other Sheraton club levels. One annoyance is the staff asks you to fill out a card when you have breakfast with your name and room number. At checkout I found that a tip had been added which I did not add, but the staff removed it.

Beware of using the refrigerator in the room. The hotel notifies you that it will charge $25 if you use it for personal items, or they will also put one in the room for $25. Internet is another charge and the access is fairly slow.

The rooms was clean and well furnished. Maid service was well done and timely. The noise level in the hall was very loud and the door seemed to amplify the sound. There was a lot of water noise from the room above and to each side as well.

Room Tip: Request a lake view room.
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FScfs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addie H, Manager at Sheraton Grand Chicago, responded to this review, May 20, 2013
Thank you for sharing your feedback and your business. If you would like to chat about anything further based on your feedback, I can be reached at 312-329-6995. Safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
Level 6 Contributor
142 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed May 18, 2013 via mobile

Stayed here for eight nights whilst attending a large four day conference. Upgraded to a club room on arrival as the package of continental breakfast, evening snacks, Internet access and a better room well worth it. Experienced good friendly service throughout the hotel. The room was a good size, though the safe was tiny and key operated, and would not take my laptop. The bed was very comfortable and I was not aware of any noise. Just about everything you buy in this hotel is expensive, but this seems to be a characteristic of the whole city. The conference facilities are very good. We had a very memorable stay in Chicago and the hotel certainly contributed to this.

Stayed May 2013, traveled on business
Helpful?
Thank Davmed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addie H, Manager at Sheraton Grand Chicago, responded to this review, May 20, 2013
Thank you for passing your feedback on and your recent business. Should you want to address anything specifically, feel free to contact me at 312-329-6995. We hope to earn your business again. Safe travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level 6 Contributor
157 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed May 17, 2013

Stayed at the hotel again in May 2013 for a summit I attended and it lived up to everything ! expected. We had a room that looked up the river this time and it was a fantastic sight to wake up to each morning. Service was friendly, welcoming and very helpful by all levels of staff (except when my room key needed to be replaced and I did not have my ID with me and the security chap was a little "rough" in his approach to dealing with the situation). Would still recomend it to anyone visiting the beautiful city of Chicago.

Room Tip: River view is always special - especially the rooms that look up the river in my view. You get to se...
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addie H, Manager at Sheraton Grand Chicago, responded to this review, May 20, 2013
Thank you so much for sharing about our beautiful city of Chicago! We greatly appreciate your business and look forward to hosting you again very soon! Safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level 6 Contributor
274 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed May 17, 2013

As a local, I had long looked forward to the occasion when I would have the opportunity to actually stay overnight here. That night was this week when a work function required that I stay downtown. I used SPG points and in that sense it was poised to be the ultimate bargain. The reservation process was a snap and the check-in staff was good too (all staff that I encountered was great). In fact, the facility in general is top-notch and all of their amenities are typically terrific as I go there often for business events etc. For proximity to N Michigan Ave and Lake Michigan etc, the location is excellent. Their on-site parking garage is quite nice as well (although I prepaid my parking for this visit thru ParkWhiz and the garage attendants were not quite in tune with that at first). The only real issue I had was that my room (#1644) was super loud. You could hear every sink, shower and toilet on the floor - or certainly in adjacent rooms. That meant very little sleep as the water sounds continued randomly all night long. So the bargain was not really the bargain that I had bargained for after all! Also the drawer of the desk in the room would not stay closed no matter what. In a small space over several days that would have gotten to be annoying.

Room Tip: Ask for a quiet room!
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kgems1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addie H, Manager at Sheraton Grand Chicago, responded to this review, May 20, 2013
I sincerely apologize for any disappointments during your stay as we strive to make each stay enjoyable and exceed expectations. Should you want to address anything further, I can be reached at 312-329-6995. We hope to have the chance to host you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Chicago

Property: Sheraton Grand Chicago
Address: 301 East North Water Street, Chicago, IL 60611-4534 (Formerly Sheraton Chicago Hotel and Towers)
Phone Number:
Location: United States > Illinois > Chicago > Streeterville , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Family Hotel in Chicago
#30 Romantic Hotel in Chicago
#31 Green Hotel in Chicago
#33 Business Hotel in Chicago
#45 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Grand Chicago 4*
Number of rooms: 1218
Official Description (provided by the hotel):
The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more   less 
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Also Known As:
Chicago Sheraton

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