I apologize in advance for this being long, but if you are reading this you are traveler trying to make a decision, and I want to share some honest words to help you with that. First, let me tell you about the pros of this hotel:
PROS: It is pretty and has a GREAT location. Beds are so comfy!! Quiet hotel. NICE view. Great little restaurant for breakfast on one of the lower levels.
Now, for the rest. It will be a mix of general info and cons, sad to say. Here goes. I was traveling with my two kids, ages 15 and 20. We live in a southwest suburb of Chicago and took the Metra train in then a cab to the hotel. We were there for the Cubs Convention. We got there at about 6 p.m. My daughter had school, so, unfortunately we could not get there any earlier and missed opening ceremonies. The wait was short, nothing to even mention, at check-in. YES, it was CRAZY there.... pretty much a full house for the convention. I had booked the rooms via a package the minute it went on sale in mid-September. I was ADAMANT that I have two double beds, and was told no problem at all. Traveling with my two kids (boy and girl) we just can't "do" one bed, it doesn't work. I called back the week before to check and make sure we were good, and checked again that we would have two double beds. I was told YES, for sure, no problem. It is that big of a deal for us so I always lock this in. I asked to get a printout of this and was e-mailed information that showed we had two double beds. Guess what happened? When we got to chck-in we were told "Sorry, we don't have any double beds left." ARE YOU KIDDING ME????? I repeated the story of why we need the two beds. I was offered two rollaways for free and an option to POSSIBLY move for the second night... after about 15 minutes of talking about it to the young man at check in. I was devastated. I did everything I could to prevent this from happening and it happened anyway! He said they were oversold by 20 doubles! What? Come on, Sheraton, don't do that! He said there was NOTHING they could do about it. So as I am standing there discussing this with the young man, a guy about my age comes up to the check-in area immediately next to me. He proceeds to give his info and is told he WILL have a double!!! WHAT? I mention it to the guy I am talking to and he says, "Wait, he will be telling him we don't have any available like I told you." I waited, and NOPE! He got a double! He had no special notes on the account or reason for having a double over me. Nothing. What am I supposed to take away from that? It made an already bad situation that much worse. In passing, the young man at the desk offered free breakfast vouchers for the first night. I almost let it go, but figured WHY? He wasn't going to give them to me but I reminded him what he said then he gave them to me.
We get up to our room, and they bring us ONE roll-away, not two. The man that brought the bed was VERY nice and offered us more towels and toiletries without asking. However no pillows came with the bed so we had to call for those later.
Next we go to the pre-stocked fridge. There were two BROWN oranges juices in there. Remember, it is 2013. These expired in April 2012. Turns out most of the beverages in there were expired. Gross! And Sheraton people, if you read this, DO SOMETHING ABOUT THIS! What if someone can't read the expiration date and drinks it and gets sick???? Hopefully they would know orange juice isn't brown! And over the course of the weekend I heard others say they also had expired beverages in their fridge. And at $4 for a can of pop, you could at least expect it to NOT be expired, right?
Friday night we decided we wanted to try some pizza from the area. I called the front desk about places that delivered and was transfered to the concierge. They said to come down for a paper with info on it and hung up. Nice! Not very warm and fuzzy service. I had my son run down, which was no small feat in a hotel that was crazy busy. I will also mention here that the rooms came with little or no info on ANYTHING about the hotel or surrounding areas.
One thing that also was gross was the drainage issue in the bathroom. I took a shower and had water past my ankles the entire time with the drain as far open as it could be, then it took 10 minutes for it to drain afterward. That is just one of "my things" .... standing in water like that.... goes back to my college days of shared shower floors... just icky to me! If you will allow me to skip ahead for a second, I will say the room we ended up getting moved to for the second night did NOT have that issue in the bath ... water could NOT have drained better... WHEW! I made up for my quick shower the first night by taking a NICE long one the second!! :)
After a long day at Cubs events Saturday, we went up to our room at about 4. No news on a room switch. I called downstairs (even though I was told we would be called on my cell). They said they were working on it, even though I doubt they remembered from the sound of things. We were being moved from our current single-bed room on the 18th floor to a double bed room on the 10th floor. They said I had to come downstairs and get new keys and show an ID. Then go back up to my room, bring our bags all the way down and go back up in the other set of elevators. What a pain!!! We did this, but it really threw a wrench in our plans for the night.
Checkout went well, except I, and many others I talked to Sunday morning, weren't really sure if we were good to go for checkout or still needed to stop by the front desk (we had a paper slipped under our door about our charges). Again, as stated above, information was hard to come by at this hotel. So were garbage cans in the public areas!!!
Overall, the people who work there were pleasant. And YES, some of this could have been due to a big convention being there. That being said, if you have the room and facility for that many, you should be ready to handle it. I doubt I'd ever stay here again. I can let one thing go, but not all of the things that happened. I kind of hope they don't have the convention there next year so I don't have to make that decision.
Anyway, this is all the honest truth, and I hope it helps you!
- Official Description (provided by the hotel):
- The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more less
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- Also Known As:
- Chicago Sheraton