I am typically unimpressed with most Sheraton hotels, generally, but the beauty of this Chicago Sheraton was impressive! The lobby and all the public spaces are very modern, grand/spacious, and beautiful. I got to stay in a recently renovated double room on a high floor that had comfortable beds, new built-in headboards and furnishings (such as dressers and tv stands) and an overall quality I would expect more of a Westin (Sheraton's Starwood brother hotel) rather than at a Sheraton. I also ate at the brunch buffet, which had good food and a decent selection. The hotel also seemed to have a very nice, upscale bar and decent conference facilities. This was a very good hotel, but Chicago does tend to have much better downtown hotels than most other American cities, I did have one major issue at the hotel with the plumbing in my room, however. The toilet kept making a running sound and would not flush on three occasions. Each time that happened, however, the front desk was very responsive with sending someone up to fix it. However, I would have rather had one permanent fix rather than the inconvenience of multiple temporary fixes. Hopefully they have fixed that in the room, permanently. The hotel was gracious and did end up giving us a $50 credit on our bill for the inconvenience. The other small complaint I had was that I did not feel the room was as well-stocked with toiletries as I would have liked, and I think that better hotels should have a body wash rather than a body bar. I did end up getting more toiletries from the front desk, however, and this was a very small thing. That alone made me realize I was staying at a Sheraton rather than a Westin.
- Official Description (provided by the hotel):
- The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more less
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- Also Known As:
- Chicago Sheraton