This was my first stay at the Sheraton Chicago. Everyone was professional and attentive to every need. From registration to check-out I was treated as an individual. The rooms are spotless and modern. The views exceptional. I was so comfortable. I was at the hotel for a conference and the conference rooms were comfortable, clean and conducive to learning. The staff was freindly assuring that everyone's needs were met.
I had one very small concern that I expressed on my survey and I had a return email within one hour addressing my concern. I am so impressed with the customer service that I have received. I will definately stay at the Sheraton next time I am in Chicago and will recommend to anyone else to do the same!
- Official Description (provided by the hotel):
- The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more less
- Reservation Options:
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- Also Known As:
- Chicago Sheraton