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Raffaello Hotel
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Reviews (2,234)
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All reviewsdonut shopdrum bargrand suitedonutsgreat locationthe john hancock buildingthe magnificent milerooftop barwater tower placemichigan avenuetop floorsmall hotelroom serviceself parkspacious roombusiness centerthe gold coast
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1,203 - 1,208 of 2,234 reviews
Reviewed July 9, 2014

Overall we had a great stay! So many positives - the room, the staff, and the location. The only drawback was we weren't aware of the price of the parking which was $62.00 per night. Not mentioned online.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Robin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah B, Guest Relations Manager at Raffaello Hotel, responded to this reviewResponded July 19, 2014

We are happy you enjoyed your stay but we apologize for the unexpected pricing of the parking. Please return again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2014

Great all around; loved the suite upgrade. This is my new go-to spot in the city. Great location, decent parking nearby, Drumbar is fantastic.

The only negative might be that the room service (sampled on a previous trip) is incredibly overpriced.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Kdarby518
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah B, Guest Relations Manager at Raffaello Hotel, responded to this reviewResponded July 19, 2014

We are so happy to hear you enjoyed your stay with us! We apologize for the unexpected pricing of the room service. Next time, feel free to reach out to me and I can help you with any restaurant recommendations in the area! Please return again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2014

Always enjoy our stay with you. Make sure that we recommend your hotel to everyone visiting Chi town!! The staff is always very helpful. And if you can find a better place for a night cap, then the Drumbar, I would like to know where that would be! Ha!

Stayed: July 2014, traveled as a couple
Review collected in partnership with this hotel
Thank Timothy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah B, Guest Relations Manager at Raffaello Hotel, responded to this reviewResponded July 19, 2014

We are so happy to hear you have been enjoying your visits to the Raffaello. It thrills us that you will be recommending us to fellow travelers! Please return again soon and feel free to reach out to me directly for anything you need!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2014

This would have been a stellar experience but for the many drunks we encountered on the elevator throughout our stay (patrons of Drum Bar). This could be remedied by a designated elevator for Drum Bar and one for guests only.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Robert Kevin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah B, Guest Relations Manager at Raffaello Hotel, responded to this reviewResponded July 19, 2014

We are sorry to hear of your negative encounter with the patrons of Drumbar. We are following up with the managements team. We hope you will return again soon to find a more pleasant experience!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2014

This is a great value hotel, wonderful ambiance. Large room with good natural light.
The bar staff were excellent and the bar is very well set up. It is close to museum of contemporary art and the transport around the city, and to airport is very convenient.

  • Stayed: July 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with this hotel
Thank PhillipCamino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah B, Guest Relations Manager at Raffaello Hotel, responded to this reviewResponded July 19, 2014

I am so happy to hear you enjoyed your stay. We look forward to seeing you again here soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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