For the price we paid I think this hotel provides good value. It is in a great location, only 2 mins walk from Michigan Avenue and 15-20 from The Loop, plus there are lots of buses you can catch from Michigan Ave should you wish. It markets itself as a boutique hotel but I'm not sure it really stretches that far but it is nice enough. We were given a complimentary upgrade to a suite, which was nice, although the suite only really provides more space it's not necessarily more luxurious.
As mentioned before a great location almost next door to the John Hancock Building. With Lake Michigan only a couple of mins walk in the other direction.
Staff were friendly and helpful
Rooms were clean and comfy
Price was good (for us anyway) and for that area is a bargain.
The wonderful Glazed and Confused donut shop in the lobby (yum!)
Free wifi (although very slow and unreliable)
Cons - (mostly minor though)
Breakfast was only available through room service, which was costly. There is a restaurant and bar within the hotel but we didn't visit, I suspect they might have been expensive too.
The mini bar was expensive but this is usually the case with 99% of hotels. There was a coffee machine provided but we were only given 2 pods a day, a bit stingy, it would've been nice to have had more hot drink making facilities. Also for some strange reason the coffee pods & mini bar replacements were delivered to the room separately from house keeping & sometime we had to ask reception for the coffee pods. The 'kitchenette' is really just a microwave, sink and minibar. Fine, but don't go expecting to be cooking your own meals!
The air conditioning was quite loud in the hotel room and as the sofa is near the grill you find it difficult to hear the TV, which is the other side of the room. However there was a TV in the bedroom and we found it far cosier to watch it in bed.
Overall though if you can get a good price this hotel is well worth it.
- Official Description (provided by the hotel):
- Chicago’s only completely non-smoking 4-star boutique luxury hotel has the best location of any 4-star hotel, just steps away from Michigan Avenue in the heart of the Gold Coast. The famed Magnificent Mile, is just steps from Raffaello Hotel’s front door, as is shopping, theater, nightlife, restaurants, clubs, Navy Pier, Hancock Observatory, museums, zoos, and beaches. Amenities include breakfast room service, massage treatments, manicure and pedicure by Windy City Massage, concierge services, 24-hour business center, PC computer kiosks, 24-hour fitness center, valet parking, valet laundry, mini-bars, microwaves, rain forest showerheads, flat screen LCD TV’s, DVD players, in room safes, luxurious bathrobes, all cotton terry bath towels, 350 thread count sheets overlaying goose down duvets. 18th floor meetings and convention center. Every guest room is non-smoking as are the public areas validating our claim to being Chicago’s only completely non-smoking luxury boutique 4 star hotel, just off Michigan Avenue, the Magnificent Mile. Our newest addition, Drumbar, sits atop the 18th floor. Drumbar is a multi seasonal destination with a speakeasy style inside lounge and outdoor garden terrace. Designed as a drinking establishment to deliver warmth, style, and an energetic spirit of old meets new. ... more less
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- Also Known As:
- Raffaello Hotel Chicago