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“Could do better”
Review of Raffaello Hotel

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Raffaello Hotel
Ranked #96 of 188 Hotels in Chicago
Certificate of Excellence
Barrow upon Humber, United Kingdom
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Could do better”
Reviewed March 12, 2013

Visited Chicago for the 1st time 2-8 March and this hotel was perfectly placed for shopping, tourist information and the hop on/off tours. The room was clean, the king bed comfortable but the sofa bed was atrocious - we had to request a mattress topper; it has to have been the most frustrating hotel stay ever encountered; 3 of us shared a suite and every single day bar one i had to call housekeeping for items that had been missed or not replenished. On the last occasion items were brought to our room still lacking the correct amount, the staff member returned with the last item and a bad attitude! Electricity continually tripped and the room was cold until we requested someone look at the heating system. No one seemed to care that our room was not being serviced correctly despite mentioning it at the front desk. The door guy was lovely though! It is a lovely hotel just let down by incompetent staff.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SueBloom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,101 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (243)
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English first
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 11, 2013

I was in Chicago for a conference and stayed at Raffaello with a colleague ( we shared a double room). While the amenities are simple, but clean, the service is perhaps one of the most incompetent- in every possible way. This can make your stay at Raffaello a frustrating affair.
I do not recommend Raffaello to business travellers, but it may be acceptable to someone looking for a budget accommodation.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sanja O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 9, 2013 via mobile

Great hotel and in such a beautiful part of Chicago. It was our first visit to Chicago and we were very pleased with the position of this hotel. Lots of great restaurants and cafe's in close proximity and a massive shopping centre just around the corner. Loved it.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ErinFaeWilliams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 8, 2013 via mobile

Decent location got good price thru 3rd party reservation. Was abit concerned of the hotel based upon reviews. But was satisfied. Bathroom is small and not layout properly. Bed was decent and was relatively quiet.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trvlman15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Potomac, MD
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 6, 2013

I read the Tripadvisor reviews and I was nervous about staying at this hotel. What a pleasant surprise. I called and spoke to Aida a day before I checked in and told her of my concerns. We had a beautiful room. The room was clean, not at all shabby and well appointed. We had a refrigerator and a microwave. I do agree with other reviewers, the shower door does not work well. You are half cold and half hot the entire shower and water does go on the bathroom floor.

Staff is wonderful. Gym is good. I would like to see them get a few exercise balls and some more weight equipment.

Please go wireless for no charge throughout the hotel!!!

I look forward to staying at the Raffaello next year!!

Room Tip: Try to get a room that ends in "02".
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marleneGPotomac_MD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts
Level Contributor
193 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed March 4, 2013

My husband and I stayed one night at the Raffaello based on a Groupon we purchased. The location of this hotel is great – located right behind the Hancock Tower, one block from Michigan Ave. Our room was located on the 16th floor without a view, the shower needed some maintenance but the room was clean. The bed was comfortable and there was a microwave and mini fridge in the room. Unfortunately during our visit there seemed to be some problem with the heating/AC because our floor was at least 80 degrees during the entire stay. People on our floor had their doors and windows open. We had to sleep with our window open even though it was only 25 degrees out.

A big con was there were only two small elevators that can make coming and going very slow.

Valet was prompt and the front desk staff was very friendly, however, not overly eager to help. When I complained about the temperature of our room – all I got was “oh – ok”. I expected an “I’m sorry or we will look into it” or something more. It didn’t give me great hope they were going to act on my complaint and at that point I was glad we only decided to stay one night.
While the Groupon made it worth the stay, I wasn’t impressed enough to pay the normal $350-$400 for a future stay given the surrounding hotels in the area.

Room Tip: Don’t stay on the 17th floor – we went up there to get ice and you can hear the noise from the 18th...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DodgerMom668
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha R, Guest Relations Manager at Raffaello Hotel, responded to this review, March 14, 2013
We always appreciate when our guests take the time to share their experience while staying with us, thank you. We are located in a truly fantastic location. Close to all that one might want food, drink, entertainment and shopping. But where our guests can enjoy the peace and quiet of the surroundings as well. I am, however, sorry to hear of your
complications you faced while staying with us. I assure you our entire team is here to make our guests feel comfortable and at home. The problem you faced in your room has been addressed and we hope to see you again to go above and beyond your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrington Hills
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 3, 2013

We enjoyed almost every single thing about our stay at the Faffaello Hotel in Chicago.
Car valet was quick every time; the staff were always very friendly & helpful. The room was
wonderfully appointed. The donut shop in the lobby was frosting on the cake. Only downers
were the very small elevators that are slow and the music volumn in their Bar was so loud that shouting was mandatory to get service or have a conversation.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PDenise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Raffaello Hotel

Property: Raffaello Hotel
Address: 201 E Delaware Pl, Chicago, IL 60611-1713
Phone Number:
Location: United States > Illinois > Chicago > Streeterville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#58 Luxury Hotel in Chicago
#60 Romantic Hotel in Chicago
#69 Family Hotel in Chicago
#70 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Raffaello Hotel 4*
Number of rooms: 172
Official Description (provided by the hotel):
Chicago’s only completely non-smoking 4-star boutique luxury hotel has the best location of any 4-star hotel, just steps away from Michigan Avenue in the heart of the Gold Coast. The famed Magnificent Mile, is just steps from Raffaello Hotel’s front door, as is shopping, theater, nightlife, restaurants, clubs, Navy Pier, Hancock Observatory, museums, zoos, and beaches. Amenities include breakfast room service, massage treatments, manicure and pedicure by Windy City Massage, concierge services, 24-hour business center, PC computer kiosks, 24-hour fitness center, valet parking, valet laundry, mini-bars, microwaves, rain forest showerheads, flat screen LCD TV’s, DVD players, in room safes, luxurious bathrobes, all cotton terry bath towels, 350 thread count sheets overlaying goose down duvets. 18th floor meetings and convention center. Every guest room is non-smoking as are the public areas validating our claim to being Chicago’s only completely non-smoking luxury boutique 4 star hotel, just off Michigan Avenue, the Magnificent Mile. Our newest addition, Drumbar, sits atop the 18th floor. Drumbar is a multi seasonal destination with a speakeasy style inside lounge and outdoor garden terrace. Designed as a drinking establishment to deliver warmth, style, and an energetic spirit of old meets new. ... more   less 
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Also Known As:
Raffaello Hotel Chicago

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