Visited Chicago for the 1st time 2-8 March and this hotel was perfectly placed for shopping, tourist information and the hop on/off tours. The room was clean, the king bed comfortable but the sofa bed was atrocious - we had to request a mattress topper; it has to have been the most frustrating hotel stay ever encountered; 3 of us shared a suite and every single day bar one i had to call housekeeping for items that had been missed or not replenished. On the last occasion items were brought to our room still lacking the correct amount, the staff member returned with the last item and a bad attitude! Electricity continually tripped and the room was cold until we requested someone look at the heating system. No one seemed to care that our room was not being serviced correctly despite mentioning it at the front desk. The door guy was lovely though! It is a lovely hotel just let down by incompetent staff.
- Official Description (provided by the hotel):
- Chicago’s only completely non-smoking 4-star boutique luxury hotel has the best location of any 4-star hotel, just steps away from Michigan Avenue in the heart of the Gold Coast. The famed Magnificent Mile, is just steps from Raffaello Hotel’s front door, as is shopping, theater, nightlife, restaurants, clubs, Navy Pier, Hancock Observatory, museums, zoos, and beaches. Amenities include breakfast room service, massage treatments, manicure and pedicure by Windy City Massage, concierge services, 24-hour business center, PC computer kiosks, 24-hour fitness center, valet parking, valet laundry, mini-bars, microwaves, rain forest showerheads, flat screen LCD TV’s, DVD players, in room safes, luxurious bathrobes, all cotton terry bath towels, 350 thread count sheets overlaying goose down duvets. 18th floor meetings and convention center. Every guest room is non-smoking as are the public areas validating our claim to being Chicago’s only completely non-smoking luxury boutique 4 star hotel, just off Michigan Avenue, the Magnificent Mile. Our newest addition, Drumbar, sits atop the 18th floor. Drumbar is a multi seasonal destination with a speakeasy style inside lounge and outdoor garden terrace. Designed as a drinking establishment to deliver warmth, style, and an energetic spirit of old meets new. ... more less
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- Also Known As:
- Raffaello Hotel Chicago