My husband and I stayed one night at the Raffaello based on a Groupon we purchased. The location of this hotel is great – located right behind the Hancock Tower, one block from Michigan Ave. Our room was located on the 16th floor without a view, the shower needed some maintenance but the room was clean. The bed was comfortable and there was a microwave and mini fridge in the room. Unfortunately during our visit there seemed to be some problem with the heating/AC because our floor was at least 80 degrees during the entire stay. People on our floor had their doors and windows open. We had to sleep with our window open even though it was only 25 degrees out.
A big con was there were only two small elevators that can make coming and going very slow.
Valet was prompt and the front desk staff was very friendly, however, not overly eager to help. When I complained about the temperature of our room – all I got was “oh – ok”. I expected an “I’m sorry or we will look into it” or something more. It didn’t give me great hope they were going to act on my complaint and at that point I was glad we only decided to stay one night.
While the Groupon made it worth the stay, I wasn’t impressed enough to pay the normal $350-$400 for a future stay given the surrounding hotels in the area.
- Official Description (provided by the hotel):
- Chicago’s only completely non-smoking 4-star boutique luxury hotel has the best location of any 4-star hotel, just steps away from Michigan Avenue in the heart of the Gold Coast. The famed Magnificent Mile, is just steps from Raffaello Hotel’s front door, as is shopping, theater, nightlife, restaurants, clubs, Navy Pier, Hancock Observatory, museums, zoos, and beaches. Amenities include breakfast room service, massage treatments, manicure and pedicure by Windy City Massage, concierge services, 24-hour business center, PC computer kiosks, 24-hour fitness center, valet parking, valet laundry, mini-bars, microwaves, rain forest showerheads, flat screen LCD TV’s, DVD players, in room safes, luxurious bathrobes, all cotton terry bath towels, 350 thread count sheets overlaying goose down duvets. 18th floor meetings and convention center. Every guest room is non-smoking as are the public areas validating our claim to being Chicago’s only completely non-smoking luxury boutique 4 star hotel, just off Michigan Avenue, the Magnificent Mile. Our newest addition, Drumbar, sits atop the 18th floor. Drumbar is a multi seasonal destination with a speakeasy style inside lounge and outdoor garden terrace. Designed as a drinking establishment to deliver warmth, style, and an energetic spirit of old meets new. ... more less
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- Also Known As:
- Raffaello Hotel Chicago