During our honeymoon we stayed in this hotel. we have never being treated so poorly.
We had brought lots of shopping during our stay, on the second day two shopping bags were removed from our room. when we brought this to the hotels attention, they said they would get the housekeeper to contact us first thing in the morning. When we had heard nothing by 10am, we then called the front desk and were told an investigation was taking place. Upon check out we enquired about the outcome, the investigation was still taking place. The front office manager, as the housekeeping manager was not on duty would call us before 5pm, before our flight would leave. We heard nothing.
We called twice and left messages with the general managers phone upon returning home and eventually receieved a call back from the housekeeping manager, the investigation was complete and only empty bags were removed from the room. We asked to speak immediately to the general manager. He was to call me back, of course that never happend. we rang and eventually spoke with him, he all but called us liars and shouted down the phone at me and he ended the call by hanging up unexpectantly.
We are utterly shocked that a senior person in a service industry could be so obviously rude.
If wish to risk this hotel, lock everything up!
- Official Description (provided by the hotel):
- Chicago’s only completely non-smoking 4-star boutique luxury hotel has the best location of any 4-star hotel, just steps away from Michigan Avenue in the heart of the Gold Coast. The famed Magnificent Mile, is just steps from Raffaello Hotel’s front door, as is shopping, theater, nightlife, restaurants, clubs, Navy Pier, Hancock Observatory, museums, zoos, and beaches. Amenities include breakfast room service, massage treatments, manicure and pedicure by Windy City Massage, concierge services, 24-hour business center, PC computer kiosks, 24-hour fitness center, valet parking, valet laundry, mini-bars, microwaves, rain forest showerheads, flat screen LCD TV’s, DVD players, in room safes, luxurious bathrobes, all cotton terry bath towels, 350 thread count sheets overlaying goose down duvets. 18th floor meetings and convention center. Every guest room is non-smoking as are the public areas validating our claim to being Chicago’s only completely non-smoking luxury boutique 4 star hotel, just off Michigan Avenue, the Magnificent Mile. Our newest addition, Drumbar, sits atop the 18th floor. Drumbar is a multi seasonal destination with a speakeasy style inside lounge and outdoor garden terrace. Designed as a drinking establishment to deliver warmth, style, and an energetic spirit of old meets new. ... more less
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- Also Known As:
- Raffaello Hotel Chicago