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Reviewed July 20, 2016

Date of stay: July 2016
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jenna R, Public Relations Manager at Park Hyatt Chicago, responded to this reviewResponded July 26, 2016

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Reviewed July 19, 2016

Location, service and amazing rooms. This hotel has it all. The concierge and front desk staff are superb. I really enjoyed the helpfulness of everyone in the hotel. From restaurant reservations to housekeeping, this place just works.

Date of stay: February 2016
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank LMTraveler60
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 19, 2016

Date of stay: July 2016
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 16, 2016

Chicago is one of our favorite weekend getaways. We've stayed at several different hotels in the past, either to try something new or because we booked last minute and the Park Hyatt was sold out. We always end up coming back here. The accommodations are excellent. The service is always consistent----outstanding. I love that it is centrally located for shopping and entertainment.

Date of stay: August 2015
Thank MiamiBuckeye
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 15, 2016

The rooms, housekeeping, restaurants on property and concierge at Park Hyatt were all Amazing. The rooms were very modern with high-end finishes. Housekeeping came twice a day and did a great job. We ate at Nomi Garden twice and were very impressed by the food and staff. The concierge helped me out before arriving and during our stay to plan events in the area.

The issue at this hotel is some of the front desk staff. Here is a list of issues I had during my stay:
- 3.5 hours for maintenance to fix light issue in room.
- Front desk said "no" to newspaper delivery, later said "yes"
-Front desk said "no" to 2pm checkout even though I am platinum member, later corrected issue after I contacted Hyatt on social media.
- Phone call in middle of the night, 10 minutes later room service staff knocked on door to deliver water. We never ordered water.

All in all, this property is amazing but the front desk needs some guidance. I expressed all of my issues with PH staff at check out and they were very apologetic and I was compensated for my issues. While I appreciate the compensation I would have rather had five-star service during my stay.

Room tip: Ask for a room on higher floors, you will hear less noise at night
Date of stay: July 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
2  Thank TravelGeek26
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jenna R, Public Relations Manager at Park Hyatt Chicago, responded to this reviewResponded July 26, 2016

Hello and thank you for choosing to stay with us. Your feedback is very important to us and we are grateful to know your thoughts. While we are thrilled that you were pleased with the housekeeping service and restaurant experiences - we are disappointed to know we neither met nor exceeded your expectations regarding your total experience. We will share your words with our team so they may meet and discern how we may be able to remedy the communication issues you experienced. We hope that you will choose to return in the future and enjoy a restful stay once again here at Park Hyatt Chicago. It would be our pleasure to have you back with us.

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