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Park Hyatt Chicago
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Reviewed October 31, 2013

There are a lot of excellent hotels in downtown Chicago. However, the customer service at the Park Hyatt makes this hotel exceptional. The hotel itself is very unassuming from the outside. But when you enter the hotel, you are inpressed. The staff could not do enough to accommodate me. The rooms are above average and the hotel restaurnat was fine. It is the excellent customer service which makes this hotel special.

  • Stayed: October 2013, traveled on business
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Thank Amy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2013

OK. How about a very helpful and friendly staff staff, a surprisingly good exercise facility for a hotel and an excellent bar with a killer view for a late night drink.

Located just off Michigan Ave. at the old waterworks, this is a terrific hotel. The staff are uniformly friendly and helpful, and the rooms are just great. The furnishings are modern in style and are really comfortable. East side rooms have a distant view of the harbor. There is a nice rooftop deck for outdoor relaxing
.
This will be our go-to hotel in Chicago.

Room Tip: For a distantg view of the harbor and a good place to watch the sunset, get an east side room.
  • Stayed: October 2013, traveled as a couple
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Thank drfunutah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter R, General Manager at Park Hyatt Chicago, responded to this reviewResponded November 23, 2013

Thank you for choosing the Park Hyatt Chicago and posting your feedback. I am delighted that you were able to take advantage of NoMI Lounge and our fitness facilities during your stay. I am happy that you found comfort in your room and our location convenient.
We hope for the opportunity to welcome you back again very soon!

Regards,
Peter Roth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2013

Being welcomed by the staff, from the curb through the check-in, to a beautiful hotel in the heart of the Miracle Mile section of Chicago made our 3 day stay delightful. The concierge was extremely helpful with direction, restaurant suggestions and tour ideas. The rooms are luxurious, beautifully decorated an very comfortable. The pool is a pleasure for swimming or aqua-exercising. I highly recommend the Park Hyatt.

  • Stayed: October 2013, traveled as a couple
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Thank Nancy4334
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter R, General Manager at Park Hyatt Chicago, responded to this reviewResponded November 23, 2013

Dear Nancy,
Thank you for posting your kind remarks about your experience at the Park Hyatt Chicago on Trip Advisor. I am very glad that you found our team polite and friendly, they are a tremendous staff and are appreciative of your compliments. I am very happy that you enjoyed the pool as well.
We look forward to welcoming you back during your next visit!

Regards,
Peter Roth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2013

Great location and very nice staff. Room layout is great and when I asked the front desk for a coffee maker they brought one up.

I really enjoyed our stay but...my wife and I kept shaking our heads.

1. We were on the 12th floor overlooking the lake....you can hear every fire engine or police siren...drove us a little nuts and woke us up!

2. Request a coffee maker- unless you want to walk down to the lobby each morning...this is a little unreal...for what you will pay a coffee maker with good coffee is a given at a 4 star hotel.

3. We were "napping" during the days...but the house keeping would knock on our door at different times...ignoring the do not disturb sign..to ask for turn down service or fresh towels.

Would I go back? Sure....but request a much higher floor and make sure house keeping understood what the do not disturb sign means.

  • Stayed: October 2013, traveled as a couple
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1  Thank Krav1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2013

The location is amazing. In the hearth of magnificent mile on Michigan Ave. with restaurants and shops all around. Within walking distance from Lake Michigan and Oak Street Beach Ask for upper level with east or northeast view. The view of magnificent mile and the lake is to remember for long time.

Room Tip: East view or north view is the best.
  • Stayed: August 2013, traveled with family
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Thank Mostafa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter R, General Manager at Park Hyatt Chicago, responded to this reviewResponded November 23, 2013

Thank you for choosing the Park Hyatt Chicago and posting the review of your stay on Trip Advisor. I am so glad that you enjoyed our location and stunning views of Lake Michigan.
We look forward to welcoming you back again soon!

Warm regards,
Peter Roth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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