We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Park Hyatt Chicago
Nearby Hotels
$570
$522
Booking.com
View Deal
Certificate of Excellence
  • Restaurant
  • Room Service
$530
$519
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
$762
$725
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Kimpton Hotel Allegro(Chicago)(Great Value!)
$576
$521
Expedia.com
View Deal
Certificate of Excellence
  • Restaurant
  • Bar/Lounge
La Quinta Inn & Suites Chicago Downtown(Chicago)(Great Value!)
$329
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
Best Western River North Hotel(Chicago)(Great Value!)
$330
$309
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
$1,300
$975
Hotels.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
$484
Hilton.com
View Deal
  • Pool
  • Restaurant
Hotel Versey - Days Inn Chicago(Chicago)(Great Value!)
$330
$288
Travelocity
View Deal
  • Free Wifi
$492
getaroom.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
Reviews (1,809)
Filter reviews
1,809 results
Traveler rating
1,379
295
89
29
17
Traveler type
Time of year
LanguageAll languages
More languages
1,379
295
89
29
17
Show reviews that mention
All reviewswater towernomi restaurantbath saltswindow seathuge tubmichigan avenuelake viewseparate showersoaking tubfive star hotelsteam roomroom servicethe magnificent mileperfect locationrooms are beautifulturn down servicefour seasons
Filter
Updating list...
1,263 - 1,268 of 1,809 reviews
Reviewed May 22, 2013

My wife and I stayed at the Park Hyatt for two nights during the last week and greatly enjoyed our stay. The hotel was very clean, very comfy, very accommodating. We were happily greeted by friendly staff and enjoyed picking the knowledge of the concierge and using them for our transportation needs. We were pleased with their ability to navigate us around the Windy City and enjoyed their professional - yet fun attitudes.

If you're going to eat at the restaurant and are at all "frugal" then we suggest you only go their for lunch. There's no doubt about it's quality and it's hospitality, but the prices are, well.. You are certainly paying for the environment/great staff. Expect a breakfast or lunch to about $20 per person and dinner more of course.

The only problem we had with the hotel was a bit of a problem with our A/C in our room. The first day we were there the room was very comfortable and there was no need to turn it on, however, after returning from a show the second night we noticed the room to be a bit stuffy. We tried playing with the thermostat but were baffled at why it wouldn't "kick on." We called the front desk and had a maintenance man sent up and after checking a few things out in the room, he determined that there was a problem with the fan. He told us that we'd have to switch rooms if we wanted air conditioning since it wasn't a simple fix. No problem. We informed him that we were checking out in the morning anyway and didn't want to be a bother, so we were fine with just staying in that room for the night. He was very polite and reasonable and told us he understood but the manager would still like to speak with us about the issue. He told us that after he left he'd let the front desk know of the problem and that they'd be calling us shortly. Given the promptness of his and other hotel staff's arrival, we didn't question it. Well, we waited, and waited, and waited.. Only for no call. I admit, it was already past 10 and we probably should have called after sitting up for 20 or 30 minutes waiting for the call, but after 30 we just called it a night and went to bed.

I was going to mention this to whomever helped us check out in the morning but we were in a bit of a time crunch and I was unable to mention it. Again, the hotel and staff were very accommodating, very pleasant, and very thoughtful, and for this tiny mishap to be our only issue speaks volumes! We're quite picky!

The Park Hyatt is a solid choice for an upscale Chicago experience.

  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BradAnson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter B, General Manager at Park Hyatt Chicago, responded to this reviewResponded June 23, 2013

Brad,
Thank you for choosing to stay with us during your recent trip to Chicago. I appreciate your comments and apologize for the inconvenience that you encountered in your room. Please rest assured that the air conditioning issue has been addressed with our Engineering team.
We certainly hope to welcome you back in the future for an opportunity to restore your confidence in the Park Hyatt Chicago.

Warm regards,
Walter Brindell
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 22, 2013

Park Hyatt, having lovely designed rooms and great details, is an outstandingly beautiful business hotel. Starting from iPod dock in the room all tha way to packed toothbrushes in the Gym, it made me happy. Staff could not be friendlier, thnx to them.

Stayed: April 2013, traveled on business
1  Thank Cem_frm_istanbul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter B, General Manager at Park Hyatt Chicago, responded to this reviewResponded June 23, 2013

Thanks for visiting the Park Hyatt Chicago and for your gracious feedback. We are delighted to hear that you enjoyed your room, amenities and the outstanding level of service our staff provides.
We hope to welcome you back to the Park Hyatt Chicago soon!

Warm Regards,
Walter Brindell
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2013

My wife and I just finished a 4 night stay at the Park Hyatt. Yes, the hotel is gorgeous, and the location is perfect, but this property is really defined by the quality of the staff. Courtesy and professionalism abound. Our room, 1305, had a breathtaking view of the Water Tower and Lake Michigan and was absolutely perfect and super quiet. The room was beautifully decorated and the bathroom was to die for. The restaurant and lounge are on the 7th floor and are upscale but friendly. The availability of a BMW 7 courtesy car was an added plus. In Chicago, this is where you want to stay.

Room Tip: Upper floor, facing water tower and lake.
  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank loupow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter B, General Manager at Park Hyatt Chicago, responded to this reviewResponded May 19, 2013

Dear Guest,
Thank you for taking the time to post a review of your recent stay at the Park Hyatt Chicago with your wife. I am very pleased that you found comfort in your room, enjoyed the views and that our team provided you great service.

I do hope that you will return to visit us again in the near future. We certainly look forward to welcoming you back!

Sincerely,
Walter Brindell
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2013

I am a loyal Hyatt traveler and always look forward to staying at a "Park" and have never stayed at the Chicago property so when a business presented itself I took it. But it sadly stopped there.

The lobby is somewhat darker in true Park style but the acoustics leave a lot to be desired. Front desk and concierge top of their game in true "Park" standards. But thats where it stops.

My room had a fairly good view, but as a businessman that travels three times a month, I look then move on! The room itself had a large stain in the middle of the floor and if I was not in such a hurry for a meeting would have changed rooms. The bathroom was large and well laid hour, however strangely the "amenities" were in the closet on a tray? Strange, then there was no coffee maker, just as a previous commenter said. That is strange as well. It's a business hotel and no coffee? UGH

Then at 8am there is knock on my door, the maid wanting to clean up my room, not good. Then no paper, So NO coffee, NO paper and the maid knocking on my door at 8am , not good. For the price that is charged one would expect better.

On the flip side, warm, inviting and a Park, just needs a few things. would I go back, Yes.

  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ghostrider5408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter B, General Manager at Park Hyatt Chicago, responded to this reviewResponded May 20, 2013

Dear Guest,
Thank you for your feedback regarding your experience at the Park Hyatt Chicago.
We apologize for not mentioning that we do have coffee and espresso makers, they are available upon request. We also have a pantry area in our Library that has complimentary coffee and tea for guests until 11:00.
All LaLabo toiletries are placed in the bathroom and additional amenities (slippers, toothpaste, robes) are found in the closet.
We also apologize for the inconvenience of not receiving the newspaper in the morning and please trust this feedback will be brought to the attention of our front office.
We hope to welcome you back in the future for an opportunity to restore your confidence in the Park Hyatt Chicago.

Regards,
Walter Brindell
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 8, 2013

Loved the location...super convenient for shopping and eating. Loved the giant bathrooms - so much so, I had to run down to Macys and buy some LUSH products to enjoy in the ginormous bathtub. Everyone was friendly. On Sunday morning I just wanted a glass of sparkling and maybe a small cheese plate selection....but they are NOT flexible at brunch. I was told it was brunch or nothing. I was willing to sit in the outlying area or the bar but the answer was still NO. Come on...you expect more from this calibre of property.

Room Tip: Corner room = good but I did overlook the roof...so I would ask for a view
  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank nancyesca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews