My husband and I and another couple got some rooms here for New Year's Eve. The room is small but it was ok. There were hairs on our sheets but we running late for dinner so we didn't have time to call the front desk. The bathroom is really small, with a high tub, and it smelt like someone had just used it. Surpringsly it was quiet and the bed was comforatable. There was an issue with some wrong charges on my card. This charged made our account overdraw. The hotel management kept insisting that my bank charged me and not them, which any reasonable person knows is impossible. After me having to call my bank, they sent a letter to my bank to have the charged removed. It seemed like it took them forever because my ride ended up having to leave and I had to get my husband to come back and pick me up. They did the letter and the amounts were incorrect so they had to redo it. It was finally right. Then 3 days later there was another charge that was valid that they failed to inform me about. I asked if they would do anything or my incovience and they in so many words said no. It wasn't until I emailed their Guest Relations department that they sent me a free night. So everything worked out, just slowly. Its the cheapest place close to the Mag Mile, so if thats what you want then go for it. If not, pay the extra $20 and go around the corner to the Inn of Chicago, way better!
- Official Description (provided by the hotel):
- *Beginning March 1, 2017, Red Roof Inn Chicago Downtown – Magnificent Mile will be temporarily closing. This historic building in the heart of Downtown Chicago will undergo a 360-degree, multi-million dollar renovation; every aspect of the Inn will be touched and we are very excited to reveal this new and improved hotel. Stay tuned, as there are more magnificent details to come!* ... more less
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- Also Known As:
- Red Roof Hotel Chicago
- Red Roof Inn Chicago
- Red Roof Inns Chicago
- Chicago Red Roof Inn