Very nice older property. Excellent service and food. Walking distance to many local attractions. The pool is very cool!! Many interesting architectural touches make this a fun place. My only complaint is HVAC noise in the room at night.
Dear FarAway35095258668,
Thank you for the fantastic review regarding your recent stay. We're glad you enjoyed the service, food, pool, architecture, and the convenience our location provides. Please forgive us for the disturbance created by the HVAC, We hope you'll come back and see us the next time your travels bring you to Chicago.
Sincerely,
Demetrius Hall
Assistant Director of Front Office
Soon after checking in to my room I discovered the TV got no signal. Called and was told the whole floor was out. It never came on. To their credit they did offer to move me to another room, but by then I had already settled in and didn’t want to pack up and move just to watch a little TV. Then ordered room service — just soup, some rolls and a glass of wine. The soup was so salty I couldn’t eat it and the rolls were burned black. The only thing consumable was the wine. This is supposed to be a highly rated luxury hotel and they charge accordingly. I’ve had much better experiences at less expensive places.
Dear RWoody,
Please accept our apologies for the challenges you experienced during your recent stay. If you are willing, I would like to get some more information. Please feel free to email me directly at: demetrius.hall@ihg.com. I hope to hear from you soon.
Sincerely,
Demetrius Hall
Assistant Director of Front Office
My friend and I stayed at this hotel in April 2019. This hotel was facing to the magnificent mile and was very convenient. The hotel room was spacious and clean. However what I was impressed most was the quality of their service and willingness to help their customers. I will definitely stay this hotel again when I visit Chicago next time.
Dear Sakurasakuharu,
Thank you for the great comments regarding your stay and thank you for choosing the InterContinental Chicago Magnificent Mile! We're glad that you enjoyed the service you received, as well as, the location and your accommodations. As with all our guests, it was truly a pleasure to serve you and we're already looking forward to your next visit. Please come back and see us soon.
Sincerely,
Demetrius Hall
Assistant Director of Front Office
This hotel in an iconic building has a surprisingly welcoming and even intimate feel. The staff is excellent and the location could not be better, as you're right at the junction of the Magnificent Mile and the Loop, with a Nordstrom's right across the street for any unexpected traveler's needs like a tie or umbrella.
Dear Compass67182510094,
Thank you for choosing us and for taking time to provide feedback regarding your recent stay. We're glad that you enjoyed the historic aspects of the hotel, the staff, and the convenience our location provides. There are some awesome restaurants located inside the building like Michael Jordan's Steakhouse and Eno for wine, cheese, and chocolate. We hope you come back and see us soon.
Demetrius Hall
Assistant Director of Front Office
Of all the intercontinental hotels in major us cities, this one has to be on the block for a refresh of sort. The front desk staff was a bit too surly for my taste.
I almost got confused whether I was at a holiday inn by the way the front desk deflected a simple question about directions to a local bar.
Dear Teddy L,
Thank you for taking time to provide comments about your recent stay. We definitely appreciate the feedback. It has been shared with the appropriate department leaders for review to ensure future guests don't share the same experience. We hope you are willing to give us another opportunity to serve you the next time your travels bring you back to Chicago.
Sincerely,
Demetrius Hall
Assistant Director of Front Office
