The reason I rate it as 3 point is straightforward, it is actually below my expectation for a hotel at this level. I rate it 3 points because this is my first stay at InterContinental property, otherwise, it will be just two points.
To be fair, I have to say this is a good hotel by its location and property. It located at center of magnificent miles. The historical tower has awesome classical design. It has a olympic level poor.
However, they definitely have severe management problems. As a Platinum Ambassador member, I was supposed to be able to check in/out at the ambassador specific checking area. When I was arrived, there is nobody there, I asked the concierge services. They just walked away without any explanation. I had to taking the common checkin line. A few minutes later, a woman comes out and told us to check in. She did not recognized my elite status. I showed her proof. And she was told me she assigned me a deluxe room. I explained that I was confirmed a executive room. But she was really impatient and told me that is the room I got, and she also mocked the cheap rate I paid using my corporate contract rate. Anyway I trusted her. And she told me my welcome fruit and gift (entitled for Ambassador membership) will be delivered before 4PM.
When I got my room. I was surprised that they call it a bigger deluxe room. It is exactly the smallest room at the floor, and the size are exactly you got for a standard room at any hotel. The bathtub can only hold one person, so does the shower room. I called customer services to confirm the room size. She was so impatient, and just told me it is a deluxe room. I told her if she can find us a bigger one at higher floor since this is too small for a couple. She reject my request with a rude attitude.
Anyway, when I come back at night after 9:00PM. I was surprised that my welcome fruit and gift was not delivered. I called customer service, they do apologized the delay and claimed they will send me the fruit. 20 minutes later, I got an apple with many scars and an orange tasted almost rotten, and a dried pear. Whatever, I was too tired to argue.
We went to take a bath. Then I noticed that the bathtub was not cleaned, there are many black dirts and stains as the photo I took. At this moment, I already gave up my trust on the quality of InterContinental. I was so regretted that I purchased the Ambassador membership. Especially in contrast to an awesome (but lower star level) hotel I stayed at previous night. The service quality this hotel provided just make me felt humiliated both publicly and privately.
At the next day, when we check out, the ambassador front desk let me wait awkwardly for literally 5 minutes for him to playing his computer, I don't understand what he was doing there. But definitely, it felt sucks.
After all, I would say I would not recommend this hotel for couples. It may works OK for a single man business trip. The wifi speed is pretty slow (~ 3.3MBps but broken frequently).