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“Excellent choice for business or vacation”

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InterContinental Chicago Magnificent Mile
Ranked #67 of 192 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Reviewed September 3, 2013

Extremely nice hotel with clean, comfortable rooms and located in the heart of everything Chicago. Lots to eat nearby and shopping all around. Beautiful old Masonic building inside and out. Lots of quirky period decor in historic tower. First class service. Very quiet room overlooking Lake Michigan. Stunning view.

Room Tip: Didn't hear any complaints from anyone. All seemed good choices.
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  • Stayed: August 2013, traveled on business
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Thank cueball929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,751 - 2,757 of 4,707 reviews

Reviewed September 3, 2013

Overall a good business hotel. If you are going to a convention with several meeting rooms, you will find yourself waliking a few steps as the meeting rooms are spread out over several floors on the Historic side of the hotel. Michael Jordan's bar is fun--cocktails average about $10. Plenty of places to eat around the hotel.

  • Stayed: August 2013, traveled on business
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Thank lewis&clark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2013

The rooms were pretty average here, comfy bed though. the best part of this hotel is definitely the location, right on the magnificent mile, within walking distance of many attractions. beautiful city.

  • Stayed: October 2012, traveled as a couple
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Thank dhunse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyiana, Manager at InterContinental Chicago Magnificent Mile, responded to this reviewResponded October 6, 2013

Dear Guest

Thank you for the candid review of our hotel. We strive to accommodate all of our guests and their needs and we are disappointed that we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.
While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Aravind Gudidevuni

Assistant Front Office Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013 via mobile

If you're looking for the kind of high four star service Inter Con can usually be expected to provide - especially outside the United States - do NOT stay at the property. The chain really ought to rebrand this hotel as a Holiday Inn or Crown Plaza and allow travelers to compare it to Best Western or Ramada Inn or Embassy Suites. On that comparison, I'd actually have given it a much better review.

It was way overcrowded when we arrived for Labor Day weekend, with weddings going on and a lobby with customers and flight crews all trying to check in. Although we were traveling with a baby, we had to wait 2 hours for a room - truly disgraceful and beyond the 4 o'clock check in time even at the outside. There is no Club Lounge to wait in, not even a waiting area in the lobby. Instead, which might say it all, the lobby's taken up by a Starbucks.
Rooms are horribly dated and feel dusty. Walls and doors thin enough to hear your neighbors.
The only redeeming factor was the breakfast buffet and excellent wait staff in the small second floor restaurant.
The owners of Intercontinental need to either prove they want to be in the four/five star business or stop trying to fool the world.
You have better options in Chicago.

  • Stayed: September 2013
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Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Chicago Magnificent Mile, responded to this reviewResponded September 19, 2013

Dear Richard B,

Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests and for that please accept our sincere apology for the shortcomings you have experienced and if our hotel fell below your expectations in many aspects. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. Rest assured that these will be shared to our management team for the purpose of bringing improvements needed.

Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing your thoughts and I hope that we have the opportunity to serve you again in the future and show you just how much we care about delivering an above average experience.

Sincerely,

Krysllin G
Case Manager
IHGCare

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Reviewed September 3, 2013

We stayed here as we were attending a wedding and obtained special rates, as several of the occasions were being held here. Our room was located in the new tower and was very spacious and comfortable. Our daughter who was in the old tower was not very happy with hers (too dark), and eventually managed to relocate to the new section.

Michael Jordan's Steakhouse and Starbucks located on either side of the lobby made it convenient to grab a quick coffee or meal if needed. The location was divine right along the Magnificent Mile with close access to shopping, restaurants and several attractions.

There was a huge swimming pool downstairs which our granddaughter enjoyed.

We were very satisfied with the service and would certainly come back.

Room Tip: We were in room 346, spacious, two television sets, a desktop computer. Very comfortable.
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  • Stayed: August 2013, traveled with family
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Thank Neena C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2013

The location is great at Magnificant Mile, near a lot of atractions. The staff were very friendly and helpfull. The room was very clean and the continental breakfast was really nice. Nothing to complain.

Room Tip: Rooms on the right side are larger.
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  • Stayed: June 2013, traveled on business
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Thank Monica G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2013

Stayed here for two nights while in town for work. The hotel was chosen for me, but I was pleased. Great Michigan Ave location and across the street from my office. The room was very comfortable; the bathroom was clean. I spent each evening at Michael Jordan's bar - it was in the hotel, so convenient yet a tad pricy. Clive at the bell stand was very helpful. Check in was also good - we were early but they simply called me when the room was ready, still prior to check in time. A very nice experience.

Stayed: August 2013, traveled on business
Thank tarad21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Chicago Magnificent Mile

Address: 505 North Michigan Avenue, Chicago, IL 60611-3827
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Spa Hotel in Chicago
#30 Green Hotel in Chicago
#40 Luxury Hotel in Chicago
#58 Romantic Hotel in Chicago
#64 Business Hotel in Chicago
#65 Family Hotel in Chicago
Price Range: $150 - $534 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Chicago Magnificent Mile 4.5*
Number of rooms: 872
Official Description (provided by the hotel):
InterContinental Chicago is a lot like the city itself: historic but hip, refined but relaxed, cultured but comfortable. A member of Michigan Avenue s architectural elite since 1929, our hotel is within easy reach of Chicago s incomparable museums, stores, theatres and restaurants. Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away. ... more   less 
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Also Known As:
Intercontinental Chicago Hotel Chicago
Chicago Intercontinental

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