We stayed for 4 nights during our recent spring break. Booked a historic Pure (allergy-free) room, 2 double beds. The room was beautiful, super clean, roomy, bathroom was beautiful. The only complaint I have is the housekeeping/service was much to be desired for the quality and price of the hotel. We never did have 4 sets of towels in our room, there were 4 of us in our room. We had to call 2 nights in a row to get extra towels.
The pool was beautiful, and was one of the reasons we stayed at the hotel. However, of the 4 nights we stayed at the hotel, the pool was closed 1 entire day and the other 2 times we did go swimming, they did not have towels! The attendant for the pool/fitness area was quite smug about the entire situation. I got the feeling that this was a common occurrence. My husband had to go to our room to get the few "precious" towels that we did have to use for the pool.
I was never able to get Wi-fi at the hotel as they charge $14.95-$17.95 per 24 hour usage for Wi-fi. There were many people standing in the lobby outside of the hotel restaurant and Starbucks using the Wi-fi. For the caliber of this hotel, they should provide free Wi-fi.
I also felt that for the size of the room, they could have easily put in 2 Queen beds, as the double beds were quite small.
You can't go wrong with the location of this hotel and they did provide a late checkout for us free of charge.
Overall, I probably will not return to this hotel, but stick with Marriott instead.
- Official Description (provided by the hotel):
- InterContinental Chicago is a lot like the city itself: historic but hip, refined but relaxed, cultured but comfortable. A member of Michigan Avenue s architectural elite since 1929, our hotel is within easy reach of Chicago s incomparable museums, stores, theatres and restaurants. Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away. ... more less
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- Also Known As:
- Intercontinental Chicago Hotel Chicago
- Chicago Intercontinental