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“A great hotel!”

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InterContinental Chicago Magnificent Mile
Ranked #68 of 191 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Reviewed July 10, 2012

Last weekend my husband and I stayed at the this hotel for our 10th anniversary. We had a wonderful time and were treated very well. The room was fantastic, the location even better. We were within walking distance of Grant Park and all the shopping you could imagine. The staff was incredibly attentive (Robert K.!). Our room was upgraded and we had a beautiful view of the lake and the weekend fireworks! I will be sure to look for an Intercontintial Hotel in the next city we will be visiting! I highly recommend this hotel to anyone who is looking for a romantic weekend getaway!

  • Stayed: June 2012, traveled as a couple
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Thank Rebecca S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,378 - 3,384 of 4,618 reviews

Reviewed July 9, 2012

Intercontinental Chicago offers very good location accompanied by good standard of comfort. I spent one week in the hotel, and overall I am very pleased with my stay.

  • Stayed: April 2012, traveled on business
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Thank Elif_19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2012

Likes: Rooms great, view ok, very clean rooms and staff very friendly.

Dislikes: Hallways are not airconditioned! Thats on all floors :( might not seem like much but when your there in 102 degree heat you might be suprised.

  • Stayed: July 2012, traveled with family
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Thank Greg D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2012

My family and I were at the InterContinental, for a wedding last week. The hotel was booked to capacity and obviously did not have adequate staffing on to handle such a large number of guests. There were too many customer service issues to document in this post, but one stands out in particular. Chicago was in the middle of a heat wave and the air conditioner in our room in this older hotel was having trouble keeping the room cool. Just around midnight we called the front desk and they sent an engineer up to check our room. The engineer changed the filter and apologized for the problems we were having. My wife and I struggled to get to sleep in the heat only to be woken up at 4:30 am when the front desk called our room to see if the room had cooled off yet! We were furious. The employee who woke us slipped an envelope with two free breakfast vouchers under our door, which was at least a modest effort to make up for the early morning interruption. The guest services manager also offered an $100 discount off of one of the two rooms we had booked. I normally would have been satisfied with these efforts to appease our dissatisfaction but there were too many other problems with the hotel and the service that we received.

Room Tip: Just don't stay here
  • Stayed: July 2012, traveled with family
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3  Thank twoerner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 10, 2012

We apologize for our mistake and for disturbing you at an unacceptable hour. Please understand we have taken actions to ensure this error never happens again. Our goal is to provide you with superior service.

We hope you choose to stay with us in the future as this unfortunate situation is not typical.

Please message us via YELP, prior to planning your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2012

This was my second say at the hotel an it was as excellent as the first one.
I was welcomed back and the room was clean and well appointed. The staff was friendly and helpful with all my needs.
I would not consider an other hotel for my trips to Chicago.

  • Stayed: June 2012
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Thank Gt1977d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 9, 2012

We really appreciate your loyalty and feedback! Our goal is to ensure you are greeted by a charming team who help to create joyful memories.

We look forward to hosting you a 3rd time!

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Reviewed July 6, 2012

Dennis, Cintia, and Brittney were very helpful during our two-night family stay at the Intercontinental in Chicago. Thank you!

  • Stayed: July 2012
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Thank Rfsd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 9, 2012

Thank you for the 5 Star Review! We'll be sure to celebrate and share your feedback with our 3 superstars! We hope to see you and your family very soon! We appreciate your business.

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Reviewed July 6, 2012

We stayed at the Chicago Intercontinental Hotel recently located downtown on N. Michigan Avenue. The location was perfect for shopping on N. Michigan Avenue, ambling along Navy Pier and enjoying the architecture in the Streeterville/River North area. We took the train into the city from Wisconsin, hopped the water taxi at the Metra Train station, and were dropped off at N. Michigan Avenue, a block from the hotel. Service at the hotel was great from all staff members we encountered. In fact, when we shared that we were celebrating our 39th anniversary, Malcomb, who helped us check in, upgraded our accomodation and sent a bottle of champagne to our room that evening. Everything about our visit was perfect. We had a wonderful stay!

Room Tip: Room with a view:)
  • Stayed: June 2012, traveled as a couple
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Thank Cecelia V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 9, 2012

Congratulations on celebrating 39 years! We hope you stay with us for your 40th so we can make it even more memorable!

We look forward to seeing you soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Chicago Magnificent Mile

Address: 505 North Michigan Avenue, Chicago, IL 60611-3827
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Spa Hotel in Chicago
#30 Green Hotel in Chicago
#40 Luxury Hotel in Chicago
#58 Romantic Hotel in Chicago
#64 Business Hotel in Chicago
#65 Family Hotel in Chicago
Price Range: $214 - $562 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Chicago Magnificent Mile 4.5*
Number of rooms: 872
Official Description (provided by the hotel):
InterContinental Chicago is a lot like the city itself: historic but hip, refined but relaxed, cultured but comfortable. A member of Michigan Avenue s architectural elite since 1929, our hotel is within easy reach of Chicago s incomparable museums, stores, theatres and restaurants. Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away. ... more   less 
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Also Known As:
Intercontinental Chicago Hotel Chicago
Chicago Intercontinental

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