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Hyatt Regency McCormick Place
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Reviews (4,889)
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All reviewsconvention centersoldier fieldshor restaurantnorth towerattending a conferencebears gamecab ridetrade showroom servicevery nice hotelcity viewself parkinglake michigandowntown areapublic transportationbusiness tripenjoyed my stay
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Reviewed June 9, 2014 via mobile

My family and I picked this hotel because it was fairly close to Grant Park ,where the color run 2014 was taking place. We enjoyed our stay at the hyatt very much. The pool, although a little crowded, was kept clean and the temp was warm. The room was immaculate. We even paid for a higher floor with a view, and I would pay that extra $30 any day. We had a full view of Navy Pier and Soldier field. We were even lucky enough to come on a Navy Pier firework night, so we had a full view of the beautiful fireworks. We are already talking about booking this hotel the next time we go to Chicago.

Stayed: June 2014
Thank Jennyk1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LizJaquez, Manager at Hyatt Regency McCormick Place, responded to this reviewResponded June 11, 2014

Dear Jennyk1978,

Congratulations on running the Color Run! We know you have many choices for hotels in Chicago, and it's wonderful to hear that you enjoyed your experience and are thinking of returning. We would love to be able to welcome you back!

Best regards,
Liz Jaquez
Social Media Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2014

The Hyatt is attached to the McCormick convention center, so getting to your meetings is made a bit easier by choosing this hotel. I was upgraded to a city-view room as a result of my Hyatt status, which was nice. The room was quiet and clean and the bathroom area appears to have been upgraded considering the age of the tower. I have stayed at nicer Hyatt Regency hotels, but this one was great for the location.

  • Stayed: June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Steve E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LizJaquez, Manager at Hyatt Regency McCormick Place, responded to this reviewResponded June 13, 2014

Dear Steve E,

Thank you for being a valued Hyatt Gold Passport member. Our city views are truly spectacular, and I'm happy that your Gold Passport status earned you a free upgrade! Thanks for taking the time to share your experience with others. We appreciate it and you!

Best regards,
Liz Jaquez
Social Media Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2014

Here are the good and bad things about this hotel

Good
1. The shower. Awesome. I would almost stay at this hotel just for the water pressure. Great!
2. The bell staff. Very nice and considerate

Bad
1. Oddly noisy. The first night we had a person running down the halls screaming they were going to be killed and he had a gun. The second day they did an emergency evacuation at 10 a.m. I could also hear the entire conversation between a father and daughter on the phone in the room next door. He was on speaker. Felt a little voyeuristic. Lots of drilling and pounding every day.

2. I could feel the springs in the roll away bed with one finger. Better to sleep on the couch.

3. No in room movies. Kind of odd for this kind of hotel. Seems a little chintzy

4. Check in staff. Trained by ground air traffic control. Could not be more fake or condescending. (down to the pre-rehearsed arm signals)

5. The concierge told us not to take the train to this area at night. It was not safe. we just took taxis so maybe it is just not safe in Chinatown.

6. This is really far from everything but the convention center.


Overall, Not worth the expense.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kimerinc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LizJaquez, Manager at Hyatt Regency McCormick Place, responded to this reviewResponded June 11, 2014

Dear kimerinc,

I'm very sorry to read about your experience with us during your family vacation! Customer service is extremely important to us. I will make sure that the front office management team sees your review and uses it as a training tool with the front desk staff as our goal is to provide authentic hospitality. I also apologize for the noisy neighbors. Unfortunately guests are not always considerate of each other, but our security team is always happy to address any noise concerns. While we are about a mile and half from the loop and magnificent mile neighborhoods, we are very convenient to other Chicago attractions such as Soldier Field, Northerly Island, Museum Campus, and US Cellular Field. I hope you will keep us in mind for future visits to Chicago that might include these tourist stops.

Best regards,
Liz Jaquez
Social Media Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2014

It's modern, very clean, provides excellant service but far away from the Chicago Action unless you dont mind taking a cab or have a car which is not recommended for traveling in the Windy City. Train and Bus is the way to go and unfortunately both are a fair distance away.

Room Tip: North Tower is the new tower to ask for.
  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Thank leldel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LizJaquez, Manager at Hyatt Regency McCormick Place, responded to this reviewResponded June 11, 2014

Dear leldel,

We appreciate your business and your taking a moment to share your feedback. We actually do have a bus line that stops right in front of the hotel. The #3 runs up Michigan Ave to the Loop, Millennium Park, and the Magnificent Mile. I hope this tip will help you for future visits. We would love to welcome you back!


Best regards,
Liz Jaquez
Social Media Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2014

This hotel was very clean, convenient with fast elevators. Staff were efficient and willing to assist with any request. Easy access to convention center. Good choice for a business stay that is quick.

  • Stayed: June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Jennifer W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LizJaquez, Manager at Hyatt Regency McCormick Place, responded to this reviewResponded June 13, 2014

Dear Jennifer W,

We appreciate your business as well as your taking a moment to share your experience. We're happy to hear that you had a wonderful stay with us, and we hope to see you again.

Best regards,
Liz Jaquez
Social Media Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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