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“Terrance - Concierge Host”

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Chicago Marriott at Medical District/UIC
Ranked #134 of 190 Hotels in Chicago
Chicago, Illinois
1 review
“Terrance - Concierge Host”
Reviewed February 4, 2014

As a Platinum Elite Member, I spent over 100 nights last year at Marriott Hotels and Terrance is by far one of the most professional, courteous and knowledgeable Concierge Host I've ever met. Management should take notice of this talent! Thanks, Terrance!

Room Tip: 4th floor is quiet.
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Felix O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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288 reviews from our community

Traveler rating
    97
    111
    45
    21
    14
See reviews for
70
47
22
107
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Any
English first
Bloomington, Illinois
Level 6 Contributor
140 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
Reviewed February 4, 2014

The shuttle service is a good reason to stay here. But Big Karris is THE reason to use the shuttle. He grew up here and is the nicest shuttle driver in the world in the world! The hotel is very nice and everybody tried to make sure everything was perfect. Breakfast was fine. Would stay here again for either something at the United Center or Rush.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Bill D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Kentucky
1 review
Reviewed January 26, 2014

This hotel is really a great hotel. The rooms are lovely, the staff is everything. I stayed at the hotel for my moms surgery. They made sure I was ok. Very hospitable. Harris the shuttle driver. What an guy. He is ultra friendly. I love him. He reminds me of a valet teddy bear. Just full of love. He is accurate and speedy. Always with a smile.. Made me feel happy even when I was worried. The girls at the front desk are wonderful. They always welcome you back and smile. Terrance in the concierge lounge. WOW... He goes above and beyond to make you feel welcome. Long talks and dinner with him made me feel comfortable. I really takes the time to get personal with you. Its not live no other concierge I've ever seen.. He don't just stand there.. He interacts with you.. I've told him many of times I can tell he is cut from a different cloth. Not everything from Detroit is bad. I felt like I was in my own living room. He is so lovely. This hotel has a staff that cannot be replaced. I will recommend the hotel to all my friends. If your having to go to Rush hospital... You should stay there.

Ps. The Chef... The Baked Chicken And Pork Chops are amazing. You are a true cook.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IL
Level 4 Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 10, 2014

I arrived at this hotel on 1/5/14 after driving in a winter storm. I was so glad to arrive safely that I hugged the valet! The bellman, valet and front desk were all so welcoming. My room was a good size with king bed, mini-refrig (which is appreciated since I was there for a week), laptop safe, and nice bathroom accommodations.
I had room service two nights - the food was good and the servers pleasant. I ate in the restaurant one evening - very friendly staff and again the food was good.
One of the best things about this hotel is the shuttle service. I used the shuttle to and from my office. This was so handy when the weather was -45 degrees and snowy! The shuttle drivers were friendly. During the drives home, I enjoyed talking with Karris...so friendly and personable. I would highly recommend this hotel - the staff alone make your stay more enjoyable!

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brujill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed December 14, 2013

I had tickets to see Beyoncé at the United Center, and decided to book a room here instead of trying to drive back home to the burbs. So glad that I did. 1. The hotel is a little over 1 mile from the United Center 2. It snowed like crazy that night. No way did I want to be out driving in that weather. The hotel has a free shuttle that will take you anywhere within a 1 mile radius. It stops at 10:30 p.m.; but there were so many people at the hotel going to the concert, that they made special accommodations for all guests to get there and back (even though the concert didn't end until after 11 p.m.). My only negative comment is that I find the $39 valet parking fee kind of high (considering the hotel is not in downtown Chicago). Thankfully, I was able to get a hotel rate that included the valet parking for a reduced amt. As far as the hotel itself goes, staff was very friend and helpful, and the rooms were very nice and clean. My fiancé is in love with the Marriott's bedding, so I darned near had to drag him out the room so we could check out. Lol! When he found out the linen Marriott uses is available for purchase, he had the nerve to put it on his "Christmas list." Smh!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank feliciah7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Macon, Georgia
Level 6 Contributor
335 reviews
170 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed December 10, 2013 via mobile

For the second time in three months I booked a Marriott despite unfavorable Tripadvisor reviews and found the reviews to be wrong. This hotel had fantastic staff, a very good restaurant and room service, and the perfect location. Nice size rooms and bathroom. Good fitness area and a safe walking area. I walked all over the area day and night and felt safe. Taylor Street has great restaurants, it is Little Italy. I never had to use a cab as I walked to UIC and dinner. So, I saved a lot on cab fares and maybe that helped offset the expense. The room rates are high, above $325 for two nights and $265 for two nights. Also, in contrast to other reviewers, Gold and higher get free internet, free breakfast. Shuttle is free for one mile. Internet is weak on end rooms. Again, expensive but sometimes rates are lower. If you need to be in this area and can afford it, stay here and you will not be disappointed. If the expense bothers you, find another place, cab everywhere you need to go and see how you feel. I liked this place and will be returning.

Stayed December 2013, traveled on business
Helpful?
Thank sometrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakdale, MN
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 9, 2013

We booked this hotel since it was close to the United Center. We came in town to watch a Chicago Blackhawks game to celebrate my husbands birthday. We were pleasantly surprised. The staff there is top notch, everyone was very helpful and always had a smile for you and very helpful. Gave us recommendations for places to go as well as restaurants in the area which they likes. It was great to find out that the shuttle driver (Karris) had gone to the same Community College that our son attended, we enjoyed listening to his stories about Minnesota while he took us to our destination. We had a enjoyable visit. Room was very nice and clean. Had a nice time in the bar talking with the bartender and wait staff our first night. Even the buffet breakfast was good. Lots of choices, more than some hotels we have stayed at. Only problem we had was getting the shuttle to come back we ended up taking a cab and found out that the power had gone out in the area and knocked out the phone lines - which explained the weird messages on our phone when trying to call.

Room Tip: Our room faced the street, which was fine, we really didn't hear any noise considering there is...
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ellen6550Oakdale_MN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chicago Marriott at Medical District/UIC

Property: Chicago Marriott at Medical District/UIC
Address: 625 S Ashland Ave, Chicago, IL 60607-3101
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #134 of 190 Hotels in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chicago Marriott at Medical District/UIC 3.5*
Number of rooms: 111
Official Description (provided by the hotel):
Modern Hotel located opposite Rush-Presbyterian-St. Luke's Medical Center & University of Illinois-Chicago. ... more   less 
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Also Known As:
Chicago Marriott At Medical District/Uic Hotel Chicago
Marriott Chicago Downtown Medical District

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