We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Russell ”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Holiday Inn Chicago Mart Plaza River North
Ranked #82 of 192 Hotels in Chicago
Certificate of Excellence
Reviewed May 26, 2014 via mobile

Holiday Inn Hotel is nice, has good breakfast.
Has amazing gentle man work as concierge his name is Russell, such great man, so so helpful. Good bless him.
Room is clean, the bed as well. The annoying thing I found is the AC but it want stop me to comeback here.
I really like it.

Stayed: May 2014, traveled with friends
Thank Falah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded May 29, 2014

Dear Falah, we are pleased to read you enjoyed your experience and had the opportunity to meet our Concierge, Russell! We will pass your kind words on to him and are so happy he was able to assist you during your stay. We look forward to welcoming you back again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (2,201)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,206 - 1,212 of 2,201 reviews

Reviewed May 25, 2014 via mobile

We arrived the car was parked nothing was to much trouble we found reception checked in and was taken to room and wow it was a 100% better than premier inns in england we will be back one day the staff was very friendly and help full sorry we did not try the restaurant but was told where to go for some fantastic american food.

Stayed: May 2014, traveled with friends
Thank KarenField1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded May 27, 2014

Dear Karen, thank you for your review! We are so happy you enjoyed your accommodations and experience with us. We do hope you have the opportunity to try Cityscape Bar, our on-site hotspot for local and organic drinks, tasty bites, and delectable views. We look forward to your next stay in Chicago and hope you visit us again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2014

We chose this hotel for a weekend stay to visit our son. It is moderately priced and nicely appointed. We chose to upgrade to a large corner suite and enjoyed the beautiful views of the river and a very spacious room. The concierge here provided outstanding service and a great last minute dinner reservation for us on a Saturday night too. It's a bit of a walk to Michigan Ave., however the cabs line up at the door and can get you all over the city for a reasonable rate. We would stay here again.

Room Tip: It really was worth paying more for the corner suite. A gorgeous room!
See more room tips
  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank bbmuller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded May 27, 2014

Dear Traveler, thank you for your kind review and we look forward to serving you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2014

Last weekend I attended the NRA Show with a group from my college and stayed at this Holiday Inn in Chicago.
The hotel is in a spacious and convenient location readily accessible to everything in the city.
The décor is contemporary with a well appointed lobby, restaurant and bar on the 15th floor.
Our room on the 17th floor was very nice.
The staff was efficient, courteous and very helpful.
Russell, the concierge, was especially gracious with suggestions and information about Chicago's many attractions.

On our last day,as I was getting ready to leave, I accidentally hit my head on the towel rack and it started bleeding.
My roommate called the front desk and the manager on duty,Karolina Gadza, came to our room immediately offering to call an ambulance and asking if I needed a doctor.
The bleeding stopped and all I asked for was some coffee and more towels which she brought herself.
She allowed me to stay in my room past checkout and Thomas, the restaurant manager called my room and sent up breakfast.
Ms. Gadza checked on me periodically. She was very kind.

The Holiday Inn Mart Plaza is an excellent hotel with a superior staff who are more than willing to accommodate their guests.
Even with a cut head, I had a wonderful stay and would readily recommend the hotel to anyone visiting Chicago.

Lana F.

  • Stayed: May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lana F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded May 27, 2014

Dear Lana, thank you for your 5-star review and recommendation! We greatly appreciate your kind words about our Staff and are so thrilled you had a wonderful stay. We certainly hope your head is okay and you are feeling better! We look forward to welcoming you back again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2014

Check in was prompt, service was friendly. The room on the upper floor faced the river. The view was magnificent. The bar was enjoyable. The breakfast buffet at the restaurant was great! Overall, nice hotel, comfortable rooms, great service and friendly staff.

Stayed: May 2014, traveled on business
Thank TanmanFtWorth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded May 27, 2014

Dear Traveler, thank you for your 5-star review. Prompt and friendly service is exactly what we strive for and our magnificent views are an added bonus! We are so pleased you had a chance to experience our Cityscape Bar with its extensive menu ranging from bottle and draft premium beer to wine to specialty cocktails and martinis, even food! We look forward to welcoming you back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2014 via mobile

Kevin P at the front desk made my check in real easy ! Very personable toward me . What a warm welcome to a nice hotel in a great city. The room was clean and comfortable, and this hotel offer some of the best city views available! Great deal

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded May 27, 2014

Dear John, thank you for your 5-star review! We strive to provide our guests with great service and are so pleased Kevin was able to provide a memorable check-in experience. We appreciate your kind words and look forward to your next stay with us!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2014

We chose the Holiday Inn Chicago Mart Plaza because we were travelling with friends who were attending a conference at the hotel. It was nowhere near the top of the tripadvisor list and I likely wouldn't have come across it. The price was reasonable for a big city and we paid a bit extra for a view room. And boy did we get a view! The room was newly and nicely renovated and included a great breakfast buffet. Hotel location was excellent although we had some trouble finding it at first since the lobby is on the 14th floor and it's not well marked from the street. There were a couple of things that bugged us but they were minor: the fitness room was well equipped but not air conditioned and there was too much emphasis placed on how much of a tip should be left at breakfast. But overall, we would definitely recommend this hotel.

Room Tip: Spend the extra for the view room. It was so worth it.
See more room tips
  • Stayed: May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tad02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded May 27, 2014

Dear Tad, thank you for the review! We are so pleased you had the opportunity to stay with us in our newly renovated rooms and experience our fantastic Chicago River and skyline views. Lobby signage is coming soon and part of the finishing touches on our $40 million hotel renovations! We appreciate your recommendation and look forward to your next stay with us!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Chicago hotels
Holiday Inn Chicago Downtown
#127 of 192 in Chicago
700 reviews
West Loop
Hampton Inn Chicago Downtown West Loop
Show Prices
Show Prices
Show Prices
Near North Side
Courtyard Chicago Downtown/River North
West Loop
Crowne Plaza Chicago West Loop
Near North Side
Best Western River North Hotel
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Chicago Mart Plaza River North? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Chicago Mart Plaza River North

Address: 350 West Mart Center Drive, Chicago, IL 60654
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#77 Family Hotel in Chicago
#78 Romantic Hotel in Chicago
#80 Business Hotel in Chicago
Price Range: $95 - $442 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Chicago Mart Plaza River North 3.5*
Number of rooms: 521
Official Description (provided by the hotel):
Enhance your family vacation, corporate travel, or romantic getaway by staying at the Holiday Inn Chicago Mart Plaza River North. Located atop the Chicago Sun-Times building presenting the best views of the Windy City from a unique 15th floor atrium lobby, our full-service hotel welcomes you with 521 newly redesigned guestrooms and suites, stellar service, and premium amenities that are most comforting to both leisure and business travelers. Amenities includes complimentary Wi-Fi throughout guestrooms and lobby, LCD flat-screen TVs with cable, premium channel access, and Pay Per View movies, over sized work desk, heated indoor atrium pool, 24-hour fitness facility, complimentary business center, and Concierge services. Guests of the contemporary Mart Plaza will find themselves in the middle of downtown Chicago's bustling River North area offering the top restaurant and nightlife options, within walking distance of the Loop, the main business district, and Michigan Avenue, aka the "Magnificent Mile" where chic shops and restaurants abound. Walk across the fully enclosed pedway into the Merchandise Mart where you can ride a train to just about anywhere in the city, including attractions like Navy Pier and Millennium Park. Plan a visit to Chicago and let the Mart Plaza and our award-winning staff provide you with a memorable experience and lasting impression. The Holiday Inn Chicago Mart Plaza River North is located 3 miles from Chicago's McCormick Convention Center, 12 miles from Midway International Airport, and 18 miles from O'Hare International Airport. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Agoda, Travelocity, Priceline, Booking.com, Orbitz, Hotwire, Cancelon, HotelsforEveryone, TripOnline SA, HotelQuickly and getaroom.com so you can book your Holiday Inn Chicago Mart Plaza River North reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Chicago - Mart Plaza Hotel Chicago
Holiday Inn Mart Plaza
Chicago Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing