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“Beautiful Views”

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Holiday Inn Chicago Mart Plaza River North
Ranked #81 of 191 Hotels in Chicago
Certificate of Excellence
Reviewed May 17, 2014

This is a very nice property that sits above the Sun-Times Building on the north bank of the Chicago River. Since it occupies Floors 14 to 26 and sits a little west of the Magnificent Mile and northwest of the Loop, it offers some beautiful views of Chicago, both during the day and especially at night. The best views are on the east side of the building and if you splurge on a suite, the southeast and northeast corner rooms are fantastic. The rooms themselves are very comfortable and nicely decorated and furnished - but you will spend most of your time gazing out the windows and not at the room. And you are very close to the action of downtown Chicago. I found the front desk process to be slow and there were always phone calls interrupting the process but my only real complaint was in finding a cup of coffee in the morning. No coffee maker in the room, no coffee in the lobby (you need to go into the restaurant if you want coffee) and the cafe on the ground floor is not open on Sundays.

Stayed: April 2014, traveled as a couple
1  Thank Rich B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded May 21, 2014

Dear Rich, thank you for your kind review and we are delighted you enjoyed your experience with us! From our river and skyline views to the modern décor of our recently renovated rooms down to our convenient River North location, we are happy we could accommodate your needs. We do appreciate your suggestion of offering coffee in our lobby and will be sure to discuss it with our Staff. We look forward to welcoming you back!

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1,226 - 1,232 of 2,216 reviews

Reviewed May 16, 2014

I really enjoyed staying at the Holiday Inn Mart Plaza. Its really conveniently located and I really enjoyed my stay. I came in for a small work conference and the service was great. Even upon arriving a Mr. Kevin Perry checked me in and went above and beyond. He was very polite and helped my roommate and I figure out the best place to have dinner, even offering to make us a reservation. The maid who cleaned my room was very sweet and the hotel staff was very accommodating. I'd definitely recommend anyone to stay here. The room was very comfortable and the view of downtown chicago was breathtaking. If I had one complaint it would be that the alarm clock randomly went off in the wee hours but it wasn't a huge inconvenience.

Room Tip: Rooms on the 23rd floor have the best view.
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  • Stayed: May 2014, traveled on business
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1  Thank Brittnee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded May 21, 2014

Dear Brittnee, thank you for that fantastic 5-star review and recommendation! We are so pleased we could accommodate you and your roommate during your business conference. We look forward to your next stay with us in Chicago!

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Reviewed May 15, 2014

Overall, my experience and satisfaction is beyond what I can place on this review. The service is excellent and the staff very attentive. From arriving at the hotel, into the process of checking in & the big surprise was the cleanliness of the room and the incredible view. If you can get a room here and have Kevin and Michael take care of you. You will be extremely happy. I also need to mention the young lady- Lina in the bar. She's outstanding. Hope you get the same WOW factor.

  • Stayed: May 2014
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Thank SavoyDelta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded May 22, 2014

Dear Guest, we are so pleased we were able to go above and beyond your expectations as this is what we strive for with each and every guest’s experience. We appreciate your five-star review and will pass along your kind comments to Kevin, Michael, and Lena. We look forward to having you back at our Cityscape Bar and your next stay with us!

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Reviewed May 14, 2014

I really enjoy staying at the Holiday Inn Mart Plaza. It's a great central location attached to the Merchandise Mart and the Metra. The indoor pool was so relaxing. The staff was helpful, pleasant, and courteous. The corner king room views are phenomenal. Any skyline room is for that matter. The only down sides about this location that I can find are the elevator and the entry way. First you have to take an elevator to the lobby on the 15th floor then go to the other side of the building to take another elevator to the rooms. With 2 weddings on Saturday night, the elevators got a work out. Also, the front revolving door can be a real pain. It's one of those huge automatic things that doesn't always work. Those things in no way outweigh all of the great things about this property and it's one of my favorites in Chicago. Hopefully I'll be back soon!

Room Tip: skyline view is a must for the small difference in price. Any side of the building is beautiful!
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  • Stayed: May 2014, traveled with friends
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Thank steelrgirl2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded May 21, 2014

Dear Traveler, thank you for your review! We are thrilled to read that we are one of your favorites in Chicago! Our convenient location to the Merchandise Mart and various train lines make getting around a breeze, and being in the River North neighborhood offers our guests the best restaurants in Chicago all within walking distance. While our layout is certainly unique, you can agree it does allow us phenomenal views from all angles! We agree, we hope you’ll be back again soon!

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Reviewed May 13, 2014

At first, I wasn't looking for a Holiday Inn, as I wanted a 4 or 5 star hotel. My husband and I have birthdays only 1 week apart, so we decided to celebrate with a "stay-cation" in downtown Chicago (we live in the burbs). We wanted to have a comfortable room, but most of all, we wanted a view and they deliver! We reserved a corner king suite and it was well worth the extra money ($14). Our room was nicely decorated in a modern look and the windows filled the whole room with the most fantastic views looking south (sears tower) or east (lakefront). The staff was very friendly and accommodating. Just do not go to the Bar inside the hotel after say 10pm. We had a horrible experience in the bar, but that has nothing to do with the room and the hotel itself. Also, I wouldn't eat at the in the restaurant. You are in CHICAGO!!! Go get a deepdish or some other wonderful Chicago food.

Room Tip: ask for a room facing east or south. We had room 2012
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  • Stayed: May 2014, traveled as a couple
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Thank starmami23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartPlazaChicago, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded May 15, 2014

Dear Guest, thank you for sharing your experience with us! We are thrilled we were able to provide an extra special birthday for you and your husband with our spectacular views and accommodating staff. Our River North location does offer some of the best restaurants in Chicago, but you cannot beat the views of our Cityscape Bar for a cocktail after! We look forward to welcoming you back for your next “stay-cation!”

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Reviewed May 11, 2014

We stayed for 2 nights with a wedding group. The hotel was nice and had some nice views of the Chicago River and the lake. There is a hotel bar on the main floor (I cant remember if it is the 15th or 16th) is also pretty nice (although also pretty expensive). The hotel is rather inconspicuous.. there is no signage on the outside of the building. If you are approaching from the East there is a long and narrow parking lot/road that starts at N Franklin Street. Just walk West almost to the end of it and the hotel entrance is where the valets are standing. It is nice that the hotel is close to the L. It is just a 1-2 block walk to the Merchandise Mart stop. If you are flying in to the city, skip the car and just take the train in from the airport. It is super easy and you can get everywhere around downtown without worrying about traffic and parking. Just buy a 3 day pass (assuming youre in for the weekend). It also has a nice sized pool and and is relatively affordable for downtown Chicago.

  • Stayed: April 2014, traveled as a couple
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Thank gdawh10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brigitta M, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded May 15, 2014

Dear Guest, thank you for your kind review. To be included with our recent renovations are the finishing touches, signage for the outside and inside of the building which are coming soon! Our Cityscape Bar located on the 15th floor does have spectacular views and quite an extensive menu ranging from bottle and draft premium beer to wine to specialty cocktails and martinis, even food! Because of our convenient downtown location, we could not agree with you more on your transportation recommendation. We look forward to welcoming you on your next trip to Chicago!

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Reviewed May 5, 2014

Stayed here for three nights. They have an excellent lounge bar with great views over the Chicago River. The bar staff were very friendly. The rooms were very nicely appointed with great fitments. The valet parking is a little steep - $45 a night for outdoor parking seems a little on the way to being ridiculous! Hotel staff were all very friendly.

  • Stayed: May 2014, traveled as a couple
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Thank ForbesB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded May 7, 2014

Dear Recent Guest, thank you so much for the great review. We appreciate you and do hope to see you again soon. We can tell you that at $45 per night with in and our privileges, we are still among the least expensive. Some Hotels are now charging in the $70’s.

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Additional Information about Holiday Inn Chicago Mart Plaza River North

Address: 350 West Mart Center Drive, Chicago, IL 60654
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#60 Family Hotel in Chicago
#78 Romantic Hotel in Chicago
#80 Business Hotel in Chicago
Price Range: $87 - $344 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Chicago Mart Plaza River North 3.5*
Number of rooms: 521
Official Description (provided by the hotel):
Chicago beckons as an exciting city escape, from boating adventures at Navy Pier to days spent exploring attractions like the Chicago Riverwalk, Field Museum, Art Institute of Chicago and the Lincoln Park Zoo. Newly updated rooms, redesigned for the ultimate in guest comfort, combined with award-winning service and thoughtful amenities like the best parking value in Chicago, make stays at the Holiday Inn Chicago Mart Plaza unforgettable. Stop in for a leisurely breakfast buffet and enjoy a new take on comfort food with at Merchants Cafe. Meet for cocktails in Cityscape Bar and drink in a skyline view considered the best in Chicago. Situated in the vibrant River North area, our hotel puts you close to trendy shops, award-winning restaurants, night life and must-see destinations like the Magnificent Mile and Willis Tower Skydeck. ... more   less 
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Also Known As:
Holiday Inn Chicago - Mart Plaza Hotel Chicago
Holiday Inn Mart Plaza
Chicago Holiday Inn

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