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“Nice Stay at Holiday Inn Mart Plaza”

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Holiday Inn Chicago Mart Plaza River North
Ranked #81 of 188 Hotels in Chicago
Certificate of Excellence
De Pere, Wisconsin
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nice Stay at Holiday Inn Mart Plaza”
Reviewed September 10, 2013

My husband and I stayed here during a two day trip to Chicago. A friend had recommended it to me and it was the most decently priced hotel we could find online in the area we wanted.

The woman that checked us in wasn't rude, but also wasn't super welcoming. Same for the person who validated our parking ticket. The concierge was great and was helpful with a restaurant recommendation.

The room was fairly standard as far as hotels go. We had 2 full beds, no fridge. I've been to plenty of cheaper hotels that include a fridge, but no big deal. The Air Conditioning in our room did not seem to work, but it was set to 74 degrees, so we didn't feel the need to inform the staff.

The location was nice. Not too far from Skydeck or Millenium Park. Fairly short cab rides to get to the museums.

I would recommend this hotel.

  • Stayed September 2013, traveled as a couple
    • Value
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Helpful?
Thank HHW86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, September 13, 2013
Dear Recent Guest, thank you so very much for sharing your experience, it means the world to us here at the Mart Plaza. We value your business and look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Mississippi
Level Contributor
147 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed September 10, 2013

We stayed here during a recent business trip to Chicago. The hotel is actually attached to the Merchandise Mart via a covered walkway which would be great during bad weather. It is also located within walking distance of Michigan Avenue and the downtown area. Our room was nice, a bit more high end than the usual Holiday Inn. All of the staff were extremely helpful and eager to assist.

  • Stayed August 2013, traveled on business
    • Value
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Helpful?
Thank Debbie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, September 13, 2013
Dear Recent Guest, thank you so very much for your recommendation, it means the world to us here at the Mart Plaza. We value your business and look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ithaca, New York
1 review
Reviewed September 10, 2013

The Holiday Inn Chicago-Mart Plaza initially through me off when I found it was located on the 15th floor! The up side was that the rooms were well appointed and large with unbelieveable views. Can you believe $122/night? We were traveling with 2 kayaks on car top racks. I figured they would be too tall for the parking garage. When I talked to Todd the concierge, he explained to me how to come intothe garage the back way, but since it was a tricky drive, he said he'd ride with me for directions. So he left his post on the 15th floor, rode the elevator down, got in the car and off we went. He immediately noticed that there was a chance the kayaks would fit through the standard enterance, so he got out of the car and guided me through to insure there was no damage. They fit just fine. This guy was the most helpful concierge I've met and I've been a priority club member for years. Nice work Todd!
Steve Goggin
Ithaca, NY

Room Tip: Be prepared to go up 15 flights to get to the registration desk, but it's well worth the trip.
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Green Features: Nothing seemed out of order and what's becoming a usual practice of optional linen cleaning was in place.
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, September 13, 2013
Dear Recent Guest, thank you so very much for taking the time to share this experience, it means the world to us here at the Mart Plaza. We value your business and look forward to your return. We will definitely acknowledge Todd and his great customer service!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn NY
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 8, 2013

Reserved this hotel through a Groupon deal, while in Chicago for 5 days. We were surprised at the improvements Holiday Inn has made, in an attempt to be more current. Beds are comfy, bathroom spacious, location is great, and the view was to die for. Bar in the evening was great to kick back, but the music reminded me of a european disco in the 90's. Room service coffee was delish, and breakfast was substantial.

Room Tip: Book the rooms with an eastern or southern view, for the Chicago River and downtown views.
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Green Features: felt good to support their environmental practices
  • Stayed September 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Meapale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, September 10, 2013
Dear Recent Guest, thank you for your wonderful review. We hope to see you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York, United States
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 8, 2013

Good service, nice room, breathtaking view of the Chicago Skyline! The staff was freindly and attentive. They could have had subway maps available. We had an issue with the printer in the business center, was handled quickly and professionally.

  • Stayed September 2013, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Brenda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, September 10, 2013
Dear Recent guest, thank you so much, we couldn’t ask for more. We are so pleased that you took the time to give us your comments and we look forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed September 7, 2013

The staff was friendly and informational. Edgar checked us in. He was courteous, good humored, and seemed very happy to assist us. He worked in an efficient manner and had immediate responses to all of our questions; Edgar made us feel very welcome and at home.

The view overlooking the river in king room is fantastic!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Asietings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, September 10, 2013
Dear Recent guest, thank you so much, we couldn’t ask for more. We are so pleased that you took the time to give us your comments and we look forward to serving you again. We will definitely give Edgar some praise!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plattsmouth, Nebraska
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 6, 2013

Thanks to Jay at the front desk for helping to make our stay great! The room was fantastic, lots of space plus a beautiful view of the river. The hotel location was just right for us. We walked to a nice restaurant.

Room Tip: South side has great view of river. Away from elevator might be quieter.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kirk F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, September 10, 2013
Dear Recent Guest, thank you for taking the time to share your experience and for mentioning Jay. We will definitely share this with him and all of our staff. We look forward to welcoming you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Chicago Mart Plaza River North

Property: Holiday Inn Chicago Mart Plaza River North
Address: 350 West Mart Center Drive, Chicago, IL 60654
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#77 Family Hotel in Chicago
#78 Romantic Hotel in Chicago
#80 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Chicago Mart Plaza River North 3.5*
Number of rooms: 521
Official Description (provided by the hotel):
Enhance your family vacation, corporate travel, or romantic getaway by staying at the Holiday Inn Chicago Mart Plaza River North. Located atop the Chicago Sun-Times building presenting the best views of the Windy City from a unique 15th floor atrium lobby, our full-service hotel welcomes you with 521 newly redesigned guestrooms and suites, stellar service, and premium amenities that are most comforting to both leisure and business travelers. Amenities includes complimentary Wi-Fi throughout guestrooms and lobby, LCD flat-screen TVs with cable, premium channel access, and Pay Per View movies, over sized work desk, heated indoor atrium pool, 24-hour fitness facility, complimentary business center, and Concierge services. Guests of the contemporary Mart Plaza will find themselves in the middle of downtown Chicago's bustling River North area offering the top restaurant and nightlife options, within walking distance of the Loop, the main business district, and Michigan Avenue, aka the "Magnificent Mile" where chic shops and restaurants abound. Walk across the fully enclosed pedway into the Merchandise Mart where you can ride a train to just about anywhere in the city, including attractions like Navy Pier and Millennium Park. Plan a visit to Chicago and let the Mart Plaza and our award-winning staff provide you with a memorable experience and lasting impression. The Holiday Inn Chicago Mart Plaza River North is located 3 miles from Chicago's McCormick Convention Center, 12 miles from Midway International Airport, and 18 miles from O'Hare International Airport. ... more   less 
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Also Known As:
Holiday Inn Chicago - Mart Plaza Hotel Chicago
Holiday Inn Mart Plaza
Chicago Holiday Inn

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