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“Beautiful view not worth the hassle”

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Holiday Inn Chicago Mart Plaza River North
Ranked #82 of 191 Hotels in Chicago
Certificate of Excellence
Reviewed June 24, 2013 via mobile

We stayed here mainly because of the location and that it is connected to the Merchandise Mart. We arrived on a Saturday & found out The Mart closes at 3 pm! The person who helped with luggage told us we can get food there or a deli shop below on Sunday. The Merchandise Mart is closed on Sundays. The deli shop doesn't serve sandwiches on Sunday. It was like a ghost town. We had to walk a long way to restaurants that were actually open. Elevators were not working most of the time. The housekeeper knocked on our door at 8:15 am & woke us up on the day we could actually sleep later. No refrigerator or microwave in room. Hotel restaurant average & way overpriced.

  • Stayed: June 2013
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2  Thank Rams747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded June 26, 2013

Dear Recent Guest, we appreciate you review. This will help us to re-train some of our staff. Our elevators were in the process of being adjusted due to recent renovations and we are sorry for any inconvenience.

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1,395 - 1,401 of 2,177 reviews

Reviewed June 24, 2013

What a great place to stay! We received a warm welcome upon arrival and since we are priority club members we were given water and a treat. It is attached to the Merchandise Mart, so on rainy days, you can to quite a few places without having to step outside. You can hop a train or catch a cab without any difficulties. It is also surrounded by several wonderful places to eat without having to take a cab or walk too far. The hotel offers a wide variety of rooms some of which are wonderfully spacious.

I ordered room service one night- it was fast, delicious, and the lady who took my order was very friendly and informative.

We were lucky because we got a room with a beautiful view of the river.

CONS: Parking is pricey at $42 a night (a 5 day trip adds up quick!) and you have to pay to use the computer and printer in the business center.

  • Stayed: June 2013, traveled on business
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Thank danielle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded July 3, 2013

Dear Recent Guest, “thank you so very much”, we are so pleased that you enjoyed your visit. We believe that lady was our very own Dee, who’s been here for over Twenty years! We hope to see you again very soon.

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Reviewed June 23, 2013

Beautiful room close to all events in the city. Lobby is on 15th floor which gets your attention. Our room was on the 22nd floor with a beautiful view. Parking pricy but that is Chicago. We enjoyed our vist with son and his girl friend. Had a nice brunch on the Chicago river.

Room Tip: Outside rooms with a view.
  • Stayed: June 2013, traveled as a couple
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Thank maplevale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded June 26, 2013

Dear Recent Guest, thank you so much for the review. We are very pleased that enjoyed your visit and look forward to your return.

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Reviewed June 19, 2013

The hotel is great! Once you locate (Merchandise Mart - lobby on 15th floor) it's wonderful! Great room, great service. Not at all what I'd anticipated for a Holiday Inn. Great location, depending on room location you have a great view of the river.

Room Tip: Ask for a room facing the river.
  • Stayed: June 2013, traveled on business
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1  Thank Focused77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2013

Stayed at the hotel for a 3 day weekend to attend a wedding. The Holiday Inn, Mart Plaza, was the assigned hotel. I was impressed during our stay. The check in was very easy, efficient and welcoming. The concierge was very helpful in providing some eating recommendations. I found all the employees, in fact, very engaging. They wanted to earn your respect and did. They were proactive and friendly....someone is doing a great job in training.

Rooms are clean, the place is safe, the bar overlooking the city provided a perfect closure for a wonderful evening.

Kudos to the Holiday Inn for a job well done.

  • Stayed: June 2013, traveled with family
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Thank REGOR6649
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2013

Robert Brooks, the concierge, is a real gem! He is knowledgeable about the area and was unfailingly helpful. The room was spacious, clean, quiet and comfortable. The location is central, with easy access to transportation and all parts of the city.

Room Tip: Ask for a room with a river view.
  • Stayed: June 2013, traveled as a couple
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Thank lmaxjfair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded June 18, 2013

Dear Recent Guest, We agree; Robert our Concierge is the best! Thank you for your recommendation and your business.

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Reviewed June 17, 2013

We had an amazing weekend spent downtown at the Holiday Inn Mart Plaza. Emily Cohen did not miss a single detail of our specifications for the room. She was so helpful and provided great service! The room was clean, beautiful and quiet! Room service was speedy and attentive as well. We will be back there soon!

  • Stayed: June 2013, traveled as a couple
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Thank hillary c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded June 18, 2013

Dear Anniversary Guests, thank you for the wonderful review. We are so pleased that you mentioned our staff by name and hope to welcome you back soon!

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Additional Information about Holiday Inn Chicago Mart Plaza River North

Address: 350 West Mart Center Drive, Chicago, IL 60654
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#77 Family Hotel in Chicago
#78 Romantic Hotel in Chicago
#80 Business Hotel in Chicago
Price Range: $152 - $424 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Chicago Mart Plaza River North 3.5*
Number of rooms: 521
Official Description (provided by the hotel):
Enhance your family vacation, corporate travel, or romantic getaway by staying at the Holiday Inn Chicago Mart Plaza River North. Located atop the Chicago Sun-Times building presenting the best views of the Windy City from a unique 15th floor atrium lobby, our full-service hotel welcomes you with 521 newly redesigned guestrooms and suites, stellar service, and premium amenities that are most comforting to both leisure and business travelers. Amenities includes complimentary Wi-Fi throughout guestrooms and lobby, LCD flat-screen TVs with cable, premium channel access, and Pay Per View movies, over sized work desk, heated indoor atrium pool, 24-hour fitness facility, complimentary business center, and Concierge services. Guests of the contemporary Mart Plaza will find themselves in the middle of downtown Chicago's bustling River North area offering the top restaurant and nightlife options, within walking distance of the Loop, the main business district, and Michigan Avenue, aka the "Magnificent Mile" where chic shops and restaurants abound. Walk across the fully enclosed pedway into the Merchandise Mart where you can ride a train to just about anywhere in the city, including attractions like Navy Pier and Millennium Park. Plan a visit to Chicago and let the Mart Plaza and our award-winning staff provide you with a memorable experience and lasting impression. The Holiday Inn Chicago Mart Plaza River North is located 3 miles from Chicago's McCormick Convention Center, 12 miles from Midway International Airport, and 18 miles from O'Hare International Airport. ... more   less 
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Also Known As:
Holiday Inn Chicago - Mart Plaza Hotel Chicago
Holiday Inn Mart Plaza
Chicago Holiday Inn

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