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“Average at best experience”

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Holiday Inn Chicago Mart Plaza River North
Ranked #82 of 191 Hotels in Chicago
Certificate of Excellence
Reviewed February 10, 2013

There were several things that made this experience sub-par. First of all, based on the pictures provided by the website, I was expecting a wonderful view of the city, little did I know our room would have the view of the opposite side of the hotel, so in other words, there was absolutely no view. Secondly, it was very difficult to get to our room from the ground level because half of the elevators weren't working and there was construction going on throughout the hotel. Thirdly, the pillows in the room were extremely uncomfortable, so I ended up sleeping without a pillow. On top of all this, the tv guide was not correct, so I ended up missing the basketball game that I was anticipating on enjoying. Overall, not a good experience at all and I felt like the website and the expectations were misleading. I will not stay here again and would not recommend this to any of my friends.

  • Stayed: February 2013, traveled as a couple
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2  Thank Samuel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded February 11, 2013

Dear Recent Guest,
we do apologize for your experience. This is not typical of what the majority of our guests comment. We would like to hear more about your recent visit, if you care to contact us we can be reached at flangan@martplaza.com or 312/529-1112.

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Reviews (2,178)
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1,486 - 1,492 of 2,178 reviews

Reviewed February 6, 2013

Stayed here over the summer when our family took a vacation to Chicago. You will have an amazing view no matter what room you have. The service was great, and the lobby was pretty cool. I will admit the breakfast was very pricey, but it tasted good. Some rooms were updated, some were not. The only problem I had was getting a bottle of water. When I stayed there all the vending machines were sold out. Your best bet for getting some chips or soda would be at the shop on the first floor. They sell everything and more.

  • Stayed: July 2012, traveled with family
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1  Thank Luke13068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded February 8, 2013

Dear Luke,
Thank you so much for the kind review. We hope that you can visit us again soon.

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Reviewed February 2, 2013

Stayed here for almost 9 months; after the renovations from IHG, it's really outstanding. Comfortable rooms, nice layout and great location. A quick walk to the hot spots and downtown but very nice and quiet due to the location. Bar is nice, view is spectacular - never used the banquet rooms but would appear a wonderful place for a reception. Resturant is a bit on the odd side (Ital-asia) since I'd never have thought of an Italian-Asian mix but food is pretty good - I'm a big fan of the pizza. Service is good - people friendly and helpful. I would definitely recommend this one to anyone on a visit or on business.

Room Tip: Stay on the upper floors if you can for better views of the city.
  • Stayed: April 2012, traveled on business
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Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded February 4, 2013

Dear Recent Guest,
Thank you so much for this outstanding review. We are so pleased that you are pleased. We look forward to your next visit and continue to improve.

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Reviewed January 31, 2013

I have stayed at this hotel many times over the yearsand it never disappoints. The rooms are well appointed, the staff friendly and helpful,the renovated lobby and bar outstanding. The views are exceptional from any room. Every need is addressed. Some corner rooms are massive. The bathrooms are being overhauled as part of the floor by floor reno. Good value, full service and close to many restaurants, the L, and right on the Chicago River.Free WiFi, covered brige to the Merchandise Mart. Feels like home after over 100 nights in 5 years.

Room Tip: If possible, a corner room or at least a south facing room for best views
  • Stayed: January 2013, traveled on business
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Thank CD R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded February 1, 2013

Dear Frequent Guest,
thank you so very much for your review. We certainly appreciate our customers and are always striving to improve. We look forward to your return.

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Reviewed January 30, 2013

I have stayed at this hotel numerous times in the past five years. Its a very friendly and convenient hotel. I have never had any problems. Some of the rooms and the bar have great views. The parking is one of the main attractions of the facility. Its very easy to get in and out. The location is very convenient.

  • Stayed: January 2013, traveled on business
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Thank Randy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded February 1, 2013

Dear Repeat Guest,
all we can say is “thank you”! “Thank you”, for your review and “thank you” for your business.

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Reviewed January 25, 2013

The main attraction for this hotel is the location and the ease of getting in and out quickly and without fuss. Parking access is clearly directed, park, check-in and your done. The city grid is right there so you can walk it easily. The staff are very efficient and the feeling is that everything runs like clockwork... I was impressed.

My room was very big and well appointed, reception upgraded me in check-in to a large, suite with an amazing view over the water and city. Overall the hotel needs a upgrade, it's tired and a little abused which unfortunately is not compensated in the price but I slept very well and felt relaxed staying here.

  • Stayed: September 2012, traveled solo
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1  Thank Mancini_BXL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2013

We stayed at the Holiday Inn Mart Plaza, it is an older Hotel but it was very nice. Great Customer Service was very in tune to our needs. We really did not have any problems, with our stay here. We only stayed one night..

Room Tip: Ask for a Cornor room, you get great views of the river and the Sears tower.
  • Stayed: January 2013, traveled on business
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1  Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Chicago Mart Plaza River North

Address: 350 West Mart Center Drive, Chicago, IL 60654
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#77 Family Hotel in Chicago
#78 Romantic Hotel in Chicago
#80 Business Hotel in Chicago
Price Range: $150 - $438 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Chicago Mart Plaza River North 3.5*
Number of rooms: 521
Official Description (provided by the hotel):
Enhance your family vacation, corporate travel, or romantic getaway by staying at the Holiday Inn Chicago Mart Plaza River North. Located atop the Chicago Sun-Times building presenting the best views of the Windy City from a unique 15th floor atrium lobby, our full-service hotel welcomes you with 521 newly redesigned guestrooms and suites, stellar service, and premium amenities that are most comforting to both leisure and business travelers. Amenities includes complimentary Wi-Fi throughout guestrooms and lobby, LCD flat-screen TVs with cable, premium channel access, and Pay Per View movies, over sized work desk, heated indoor atrium pool, 24-hour fitness facility, complimentary business center, and Concierge services. Guests of the contemporary Mart Plaza will find themselves in the middle of downtown Chicago's bustling River North area offering the top restaurant and nightlife options, within walking distance of the Loop, the main business district, and Michigan Avenue, aka the "Magnificent Mile" where chic shops and restaurants abound. Walk across the fully enclosed pedway into the Merchandise Mart where you can ride a train to just about anywhere in the city, including attractions like Navy Pier and Millennium Park. Plan a visit to Chicago and let the Mart Plaza and our award-winning staff provide you with a memorable experience and lasting impression. The Holiday Inn Chicago Mart Plaza River North is located 3 miles from Chicago's McCormick Convention Center, 12 miles from Midway International Airport, and 18 miles from O'Hare International Airport. ... more   less 
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Also Known As:
Holiday Inn Chicago - Mart Plaza Hotel Chicago
Holiday Inn Mart Plaza
Chicago Holiday Inn

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