We had the opportunity to stay at the Holiday inn Mart in Chicago last weekend as fifteen years ago we used to stay there repeatedly until it had slid down hill. We thought we'd try it again remembering a great view and reserved a river view room for two nights to try it again. The first negative impression was parking in the "handicapped" parking area in the lower level and walking down a terribly long hallway treking our way to a series of elevators to finally get to the lobby which is not terribly fun when you can barely walk. Getting to the lobby we found a less than cordial individual who quickly provided the keys to a room with a "view anything but the river" finally he grudgingly did switch us to a room with at least some view even though not that expected. SO TO SUMMARIZE THE BAD PART ACCESS SUCKS AND THE DESK CLERK WAS IRRITATING AND ARROGANT ENOUGHT TO DISCOURAGE ANYONE FROM RETURNING..
AS FOR THE GOOD...we ordered room service and it was excellent and prices were fair. The room was very clean as were the halls and other areas. The buffet breakfast was good although not worth $20 and the rest of the experience was fine.
We may try again as we are in Chicago often but will likely park elsewhere and cab to the Hotel as they don't appear to have valet parking here and the walk is a killer for anyone with a handicap. We would also recommend that they admonish their clerks to attempt the professionalism and courtesy we have always encountered at all other upscale Chicago Hotels as they are the first impression a client encounters.
Try it but take your walking shoes and ignore arrogant clerks
- Official Description (provided by the hotel):
- Enhance your family vacation, corporate travel, or romantic getaway by staying at the Holiday Inn Chicago Mart Plaza River North. Located atop the Chicago Sun-Times building presenting the best views of the Windy City from a unique 15th floor atrium lobby, our full-service hotel welcomes you with 521 newly redesigned guestrooms and suites, stellar service, and premium amenities that are most comforting to both leisure and business travelers. Amenities includes complimentary Wi-Fi throughout guestrooms and lobby, LCD flat-screen TVs with cable, premium channel access, and Pay Per View movies, over sized work desk, heated indoor atrium pool, 24-hour fitness facility, complimentary business center, and Concierge services. Guests of the contemporary Mart Plaza will find themselves in the middle of downtown Chicago's bustling River North area offering the top restaurant and nightlife options, within walking distance of the Loop, the main business district, and Michigan Avenue, aka the "Magnificent Mile" where chic shops and restaurants abound. Walk across the fully enclosed pedway into the Merchandise Mart where you can ride a train to just about anywhere in the city, including attractions like Navy Pier and Millennium Park. Plan a visit to Chicago and let the Mart Plaza and our award-winning staff provide you with a memorable experience and lasting impression. The Holiday Inn Chicago Mart Plaza River North is located 3 miles from Chicago's McCormick Convention Center, 12 miles from Midway International Airport, and 18 miles from O'Hare International Airport. ... more less
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- Also Known As:
- Holiday Inn Chicago - Mart Plaza Hotel Chicago
- Holiday Inn Mart Plaza
- Chicago Holiday Inn