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“Chicago River”

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Wyndham Grand Chicago Riverfront
Ranked #64 of 188 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Hobart
1 review
“Chicago River”
Reviewed February 6, 2014

Very nice property. Staff was still in training but very helpful and courteous. Received great info from Reps in regard to Timeshare updates.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BobHolland-GM, General Manager at Wyndham Grand Chicago Riverfront, responded to this review, February 14, 2014
Dear John F--
We are so glad you enjoyed your stay, thank you for leaving us your feedback. We look forward to welcoming you back to Chicago soon.

Warm Regards-
Bob Holland
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed February 5, 2014 via mobile

What a great stay! Our room and beds were very comfortable. Staff was very friendly and helpful with directions. The city view from our room was amazing. Great location with plenty to do within walking distance if you only have a day or two as we did. Cant wait to go back.

Stayed February 2014, traveled with family
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BobHolland-GM, General Manager at Wyndham Grand Chicago Riverfront, responded to this review, February 14, 2014
Thank you so much for your kind words- we are very glad to hear you enjoyed your stay and can't wait to welcome you back to Chicago!

Warm Regards-
Bob Holland
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 4, 2014

I recently stayed at the Wyndham due to a pipe bursting in my apartment. The staff was extremely accommodating due to my extended stay and were always willing to help. I had to consistently extend my reservation and they made sure I could stay in the same room. It was very clean and not to mention luxurious for the price. The location is very convenient as well. I will definitely be recommending the Wyndham in the future.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Taylor P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BobHolland-GM, General Manager at Wyndham Grand Chicago Riverfront, responded to this review, February 14, 2014
Dear Taylor P-
I am very pleased to hear that we were able to accommodate you during a rather stressful event-- here's hoping you won't be staying with us again under those circumstances! Thank you for your wonderful review and we look forward to welcoming you back anytime.

Warm Regards-
Bob Holland
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 28, 2014

We stayed here last summer - for our first trip to Chicago. We are now looking to book it again for this summer. The hotel and staff were amazing. This is hands down the best hotel we have ever stayed at. Cannot say one bad thing about this place. The staff was always willing to help us and provide their own personal suggestions for us. The beds were some of the comfiest I have ever slept in. There is also a TV in the bathroom - which is AWESOME, oh and a telephone too! We cannot wait to come back this summer to enjoy this hotel all over again.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
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Helpful?
1 Thank Jackie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BobHolland-GM, General Manager at Wyndham Grand Chicago Riverfront, responded to this review, February 3, 2014
Dear Jackie M-
We are thrilled to know that you'll be returning again this summer to stay with us! Summer is the best time of year in Chicago, and we're glad you're coming back to enjoy another stay with us. We look forward to seeing you again soon.

Warm Regards-
Bob Holland
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Broken Arrow, Oklahoma
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 27, 2014

Weather outside was very cold. Water in the shower was as cold. Called for assistance three times to get hot water for showers.. Engineer was able to get it working by bleeding some pipes. Should not have to do that (three times) for the rate I was paying for the room. Restaurant was very good with food prep and service. Will not stay at this hotel for my future visits to Chicago..

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
1 Thank Willis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BobHolland-GM, General Manager at Wyndham Grand Chicago Riverfront, responded to this review, February 3, 2014
Dear Willis D-
Please accept our sincerest apologies for the issues you had with your shower during your stay. My office will be reaching out to you via the email address we have on file. We hope to have the opportunity to reconcile and have you stay with us again in the future.

Warm Regards-
Bob Holland
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 26, 2014

Pros:
1. The location is very convenient: So many attractions and good restaurants are within walking distance.
2. Huge room: The double queen room is so huge. Two queen beds with a separate working space with a large sofa, a desk and a chair for work. The room is about 150% or even 200% larger than an usual double queen room. The bathroom is also huge.

Con:
1. Valet parking (which locates between this hotel and the River Hotel, serves both) costs $60 per night. And it took about 20min to retrieve your car even during off peak time. I would recommend to use the self-service surface parking lot right beside the River Hotel, which costs $34 a night. It can be tricky to find a space during peak time, but I was able to find empty space for both nights I stayed.
2. (minor) The shampoo and shower gel is bad. Not a big deal because I usually bring my own.

This hotel definitely exceeded my expectation as a 4-star hotel. I usually stay at Westin, Marriott, or Aloft in Chicago. But found a great rate for this hotel, so decided to give Wyndham a chance. And it proves to be a smart choice - this stay is better than the ones at Westin/Marriott/Aloft. Very large room, great location. You cannot ask for more.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ZachKK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BobHolland-GM, General Manager at Wyndham Grand Chicago Riverfront, responded to this review, January 27, 2014
Dear ZachKK--
Thank you for choosing to stay with us for your latest visit to Chicago, we were very happy to have you. I am very please to hear that you enjoyed your stay and your room. We hope that you will choose us again next time you are here.

Warm Regards--
Bob Holland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Grand Chicago Riverfront

Property: Wyndham Grand Chicago Riverfront
Address: 71 East Upper Wacker Drive, Chicago, IL 60601-3755
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#22 Spa Hotel in Chicago
#29 Green Hotel in Chicago
#29 Romantic Hotel in Chicago
#38 Family Hotel in Chicago
#39 Luxury Hotel in Chicago
#66 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Wyndham Grand Chicago Riverfront 4*
Number of rooms: 334
Official Description (provided by the hotel):
The Wyndham Grand Chicago Riverfront boasts an unrivaled location in the heart of the city--where the Chicago River and North Michigan Avenue meet. Freshly renovated, the hotel updated guest rooms, 24-hour complimentary fitness and business centers, and Hoyt's Chicago-an in-house restaurant located on the lobby level of the hotel. This all-day dining venue features culinary delights inspired by Midwestern tastes and locally grown produce. Whether you're visiting Chicago for business or leisure purposes, you'll find yourself within minutes of your destination--the Loop, Michigan Avenue, Millennium Park, Navy Pier, the River North District and more. ... more   less 
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Also Known As:
71 Hotel Chicago
Hotel 71 Chicago

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