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Embassy Suites by Hilton Chicago Downtown
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Reviews (2,589)
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All reviewsevening receptiongreat locationmade to order omeletsmanagers receptionbreakfast and happy hourfree breakfastfree happy hourjewel oscococktail hourparking garageliving roomstate streetnavy pierhot breakfastwithin walking distancechicago downtownthe breakfast area
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2,241 - 2,246 of 2,589 reviews
Reviewed December 11, 2010

At checkin, we were able to upgrade to a city view and were very pleased with the room.
A lot of remodeling has been done and it shows, especially in the bathrooms. Doormen were friendly and helpful, breakfast and nightly manager's specials were good. Location is very convenient to red line and many attractions are within walking or bus-riding distance. We will certainly consider staying here again.

  • Stayed: December 2010, traveled as a couple
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Thank Annette7256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESChicagoDowntown, General Manager at Embassy Suites by Hilton Chicago Downtown, responded to this reviewResponded December 12, 2010

Annette7256,

Thank you for the kind words regarding our renovation! We are very proud of our new look and I'm so happy that you enjoyed it. Thanks for commenting on our doormen as well. They do a great job and really enjoy meeting our guests.

We look forward to your next visit!

Ed Buckley
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2010

Great room-fantastic cooked to order breakfast-no wifi-terrible manager's reception, bad food and wine-very small business center

  • Stayed: December 2010, traveled with family
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Thank cmurray942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 7, 2010

Stayed here during the marathon weekend, chose the hotel based on reviews on this site and price and was not dissapointed. Given such a busy weekend, the hotel did not at any time seem over-crowded. The complimentary breakfast, being american buffet style far seeded expectations, opening earlier on marathon day was a great touch and very much appreciated.

Great location for the metro, bus to Navy Pier, a few minutes walk to Michicagan Avenue, as well as a short walk to the river/Loop.

Good standard of cleanliness throughout, although room service was a little erratict, but this at no point detracted from the quality of the stay.

Overall, the hotel exceeded my expectations and would have no hesitation in recommending the hotel.

  • Stayed: October 2010, traveled as a couple
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Thank berkonabike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2010

I stayed here for 4 nights from November 6th. I got a fantastic rate of £222($355) for the full stay. Check in was quick although a deposit of $75 is required for incidentals. The room i was allocated was spotless,spacious and with a very comfortable bed. I didnt hear any outside noise on any night during my stay and slept well.
I got to the complimentary breakfast early and had delicious cooked to order ommlette and cereal. The supply was plentiful although i noticed it gets very busy after 8am. Managers reception drinks from 5.30pm to 8.30 pm are great and a good way to relax with complimentary drinks before heading out for the evening.
The hotel is in a great location and i managed to walk to most attractions easily enough though it was very mild weather!
I wouldnt hesitate to recommend this hotel and will stay here on future visits to Chicago.

  • Stayed: November 2010, traveled solo
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2  Thank Jambo1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESChicagoDowntown, General Manager at Embassy Suites by Hilton Chicago Downtown, responded to this reviewResponded November 30, 2010

Dear Jambo1998,

Thank you so much for your kind words. I'm delighted that you enjoyed your stay and took advantage of our location to explore the city.

We look forward to seeing you again on your next visit to Chicago.

Until then,

Ed Buckley
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2010

Spent one night this past week at this property. Was my 2nd or 3rd time staying there. Pure room was clean and comfortable. Front desk staff was friendly. Location is very close to shopping (2 blocks) and reasonably walkable to other parts of the city. Would recommend for anyone staying in the city.

  • Stayed: November 2010, traveled on business
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1  Thank ctflyer51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESChicagoDowntown, General Manager at Embassy Suites by Hilton Chicago Downtown, responded to this reviewResponded November 30, 2010

Dear ctflyer51,

Thank you for your kind review. As a frequently returning guest you are well positioned to notice and comment on the consistency of our performance. I appreciate that we continue to satisfy your expectations and look forward to seeing you on your next visit to Chicago.

Ed Buckley
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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