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“Great location and good hotel”

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Embassy Suites by Hilton Chicago Downtown
Ranked #80 of 187 Hotels in Chicago
Certificate of Excellence
Decatur, Texas
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great location and good hotel”
4 of 5 bubbles Reviewed July 15, 2014

The Embassy Suites downtown is in a great location for access to the sightseeing of Chicago. We ventured out on foot and could get most places we wanted to see within 15-20 minutes and we could jump on the "L" one block from the hotel.

The hotel is a typical Embassy Suites experience. The breakfast was consistent and the service at the evening reception was great. The rooms were nice with the exception of the air conditioning not seeming to cool as much as desired. I ended up buying a small fan to help cool our room.

Overall, I'd definitely stay here again if I wanted good access to the local places of interest.

Room Tip: The wifi was free for me. Not sure it was for everyone.
See more room tips
  • Stayed July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 108stiches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana C, Front Office Supervisor at Embassy Suites by Hilton Chicago Downtown, responded to this review, July 25, 2014
Thank you so much for taking the time to fill out a review for our property! We are glad that our location was ideal for your traveling needs. We hope to see you in the near future.

Warmest regards,
Ana Cisneros
Front Office Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,248 reviews from our community

Traveler rating
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    280
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (384)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Dallas, TX
Level Contributor
69 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed July 15, 2014

Great location in the city, next to Jewel grocery store, across from Weber Grill restaurant. 1 block from L metro station. Excellent breakfast. Evening snacks were bleak, but drinks were plentiful. Staff were very friendly throughout hotel. Pool was clean with large deck chairs to relax/watch kids play while sipping a cocktail. Street noise at 11pm was loud (police sirens, motorcycles reving engines), suggest you bring ear plugs. Ask for room on floor 5 or below b/c elevators take a long time, stairs are convenient. Parking garage was crazy cramped. The hotel does not have street drive-up for luggage unloading when checking into your room. You pull into basement garage, unload only what you can carry, and take elevator up to lobby. Then you have no more access to your car. They need to provide luggage carts b/c you are rushed with little time to get your luggage out. Other guests said they now park in garage across the street for $23 a day.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Observant_traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana C, Front Office Supervisor at Embassy Suites by Hilton Chicago Downtown, responded to this review, July 22, 2014
Thank you, your "5-star review” will definitely be shared with the rest of the Embassy Suites team. if you ever stay with us again, you can most definitely retrieve your vehicle and items from your vehicle at any time. Also when you check in your vehicle we are always pleased to provide bellman assistance. We hope to see you again!

Best regards,
Ana Cisneros
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairview Park, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed July 14, 2014

The hotel has an excellent location. Parking is a little extreme. We had to use the valet parking on site. The positive of the parking is that it was 24 hours from the time I checked in. The front desk staff were very helpful and friendly. The breakfast was excellent too.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank James J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana C, Front Office Supervisor at Embassy Suites by Hilton Chicago Downtown, responded to this review, July 22, 2014
Thank you for reviewing our property! We are happy to see you enjoyed our hotel. We apologize for the parking fees, but we are glad we were still able to provide quality service.

Safe travels,
Ana Cisneros
Front Office Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed July 14, 2014

The hotel itself was very clean and well furnished. Complimentary breakfast was amazing, you do not go away hungry. Rooms were clean and quiet. I was disappointed in the managers reception, the snacks they provided were not very good. I have stayed at many Embassy Suites and they have always had wonderful food offers for the reception, but this location did not. As far as customer service, the desk help was nothing to write home about, just average.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 596loris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana C, Front Office Supervisor at Embassy Suites by Hilton Chicago Downtown, responded to this review, July 22, 2014
Thank you so much for your "4-star review". We are glad to see we met your expectations in most aspects. I will definitely take your comments about the front office into consideration. You can rest assured the rest of the front office management team and I will work hard to provide the best customer service around Chicago!

Best regards,
Ana Cisneros
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tennessee
Level Contributor
54 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed July 13, 2014

Our family of four stayed here for a birthday celebration for our teenage daughter. The hotel is just two blocks away from Michigan Avenue. It is a very busy hotel- lots of business plus vacation traveler plus large groups, so traffic inside the hotel was at a premium, which made breakfast very hectic. The lines were quite long, so we typically just got coffee and avoided it. We appreciated the extra living room space that Embassy properties offer. The beds were not comfortable at all and we had difficulty sleeping on them. Our view was of a parking garage, although we requested a city view. Parking was somewhat confusing - the hotel does not have its own garage outside of valet- the closest parking garage is located around the corner and costs about $50 per night. We will probably explore other hotel options the next time we go to the Windy City.

  • Stayed July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lbagci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana C, Front Office Supervisor at Embassy Suites by Hilton Chicago Downtown, responded to this review, July 22, 2014
Thank you so much for taking the time to write such a detail review of our property. We are glad to see you enjoyed some aspects of the hotel and amenities. As we continue to improve our guest service, we will definitely take your comments into consideration.

Warmest regards,
Ana Cisneros
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed July 13, 2014

There were definitely some things to like about our stay. We were in Chicago to visit the Chinese consulate, and the hotel was only two blocks away from the visa office. The room was clean and very quiet. We are early risers, so we found the lines at breakfast manageable. The concierge and the valets were friendly and helpful.
However, there were a few things that affected our stay that I chalk up to bad management. We requested a crib for our baby. The maid who brought it spent the entire time setting it up complaining that she was the only housekeeper working and was too busy every night. Groups of teenagers were yelling and chasing each other in the hallways, and no one ever asked them to stop. We grabbed a high chair in the dining area and brought it to the table only to discover it was broken. We went down early for breakfast on their recommendation, but they didn't have everything ready until 15-20 minutes after we arrived. Little things like that kept it from being a better experience.

  • Stayed July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Tony T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana C, Front Office Supervisor at Embassy Suites by Hilton Chicago Downtown, responded to this review, July 16, 2014
Thank you so much for taking the time to review our property. We really appreciate your feedback and will definitely use it to enhance our guest experience. We hope that we can welcome you back sometime in the near future, as your business is important to us.

Regards,
Ana Cisneros
Front Office Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hudson, Ohio
Level Contributor
121 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed July 12, 2014 via mobile

Stayed here Fri/Sat for a weekend with family. Location is fantastic, very close to Subway, CTA transportation. Steps to Magnificent Mile for shopping. Only thing I would kindly request as a Diamond member is that there are separate areas at breakfast and managers reception so that I don't have to wait in such long lines. I see this done at other Embassy properties. Would make sense to do this in downtown Chicago.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana C, Front Office Supervisor at Embassy Suites by Hilton Chicago Downtown, responded to this review, July 14, 2014
We are glad to see we were able to provide a great stay for you and your family! We will definitely take your feedback into consideration as we continue to enhance our Hilton Honor experience. Our Diamond Members are amongst are most valued guest because of their continuous loyalty. We hope to see you in the not too distant future.

Warmest regard,
Ana Cisneros
Front Office Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Chicago Downtown

Property: Embassy Suites by Hilton Chicago Downtown
Address: 600 North State Street, Chicago, IL 60654-3853
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#50 Business Hotel in Chicago
#57 Family Hotel in Chicago
#66 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago Downtown 3.5*
Number of rooms: 358
Reservation Options:
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Also Known As:
Downtown Chicago Hotel
Embassy Suites Chicago
Chicago Embassy Suites

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