We have stayed at this family friendly hotel for years on our annual Chicago trip. This year the place was a disaster! We waited for 18 minutes for an elevator to go up to your room! You couldn't even use the stairs to go down...we ended up in the kitchen. They say the pool is out and the lobby is under construction. What they should have said is the entire place is under construction except for the rooms, in which you get woken by jack hammers in the am. Shame, shame on Embassy. Oh and we made our reservations back in August, they didn't even send us an email of warning so we could have stayed at their other location in Chicago.
I feel bad for the nice people who work here, all the customers were crabby. The staff was nice and the only good thing about this place right now.
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- Also Known As:
- Downtown Chicago Hotel
- Embassy Suites Chicago
- Chicago Embassy Suites