The marketing person for this hotel is the only reason why anyone comes to this place. It photographs much better than it really is, and there is a reason why they don't show you any of the baby blue bathrooms or the hallways or any of the views from the interior rooms. I tried to stay optimistic after entering the lobby with my family for a nice birthday weekend for my parents. I've stayed at many hotels downtown and was expecting a similar experience for this special occasion. After seemingly bothering the registration staff with checking in, I was hopeful that the rooms were at least like the pictures on the website, but as soon as we got off the elevators, I knew I had made a mistake. Typically I find that negative reviews are overly critical, but not this time. The moment I stepped into my room, it smelled old and musty. The view was so terrible that it was better to try and close the blinds and ignore that the room even had a window. The only positive was that the windows could open because the room was so hot, but since the windows didn't have a screen, and bugs had made their home out on the fire escape directly in front of the windows I decided against it. As I went to go sit down on the bed, the headboard bounced off of the wall to hit me in the head, It wasn't even screwed in. The hotel must have been furnished from a garage sale by the mix and match decor that was badly painted to try and make it look current. As I walked into the restroom I was greeted with so much baby blue the inspiration must have been Lake Michigan. The experience reached new levels when the toilet rocked so much when sitting on it, it was a miracle it didn't fall off the wax ring. The most embarrassing part was that there was no sound privacy even with the fan on to any of the other guests in the room. The most positive aspect was a clean iron board and iron and an unlimited amount of places to plug it in as there was ungrounded outlet about every foot around the entire baseboard of the room. Being a manger of a historic Daniel Burnham high rise, I expected vintage not old and poorly maintained. If I could have got my money back, I would have gladly moved my family to a hotel that was properly cared for. I would suggest saving money on the monogrammed sheets and towels and properly fix the cracked bathroom tiles without just pouring glue on them. I was so embarrassed to bring my family here that I couldn't shake my poor attitude the entire weekend so we took as many tours as possible to stay out of the hotel. As I checked out, the desk clerk didn't even ask how my stay was because I am sure she didn't want to know as her manger probably doesn't care enough to do anything about it. Happy to be home now and wash my clothes of their "vintage" odor.
- Official Description (provided by the hotel):
- Step inside and experience an extraordinary piece of living history during your next visit to downtown Chicago at the Congress Plaza Hotel. This "Landmark of Chicago Hospitality" has delighted business and leisure travelers for over a century. Guests at the Congress Plaza Hotel can explore art institute, millenium park, buckingham fountain, magnificent mile,museum campus all with in walking distance just by stepping outside our front doors. Situated adjacent to Grant Park, our 14-story property is located along Michigan Avenue, providing unlimited access to the city's finest retail stores, the bustling business district and Chicago attractions. ... more less
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- Also Known As:
- Congress Plaza Chicago
- Hotel Congress Plaza
- Congress Hotel Chicago
- Congress Plaza Hotel Chicago