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“Better Than Ever”

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Chicago Marriott Downtown Magnificent Mile
Ranked #109 of 187 Hotels in Chicago
Dearborn, Michigan, United States
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Better Than Ever”
5 of 5 bubbles Reviewed February 22, 2014

From the minute we pulled into the valet parking area, the service at this hotel was superior. The bellman had our luggage out of the car, instructed the valet to clear the trash out of the car and took our things inside within seconds. Check-in was effortless. We were in our room on the 28th floor moments later. Our entire stay was like this. The service was impeccable throughout the 2 days we were there, and the check-out and car retrieval from the valet was just as easy. A+ for service.

Room Tip: We always enjoy a high floor room, but I don't think there's a bad room in the hotel.
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,568 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (638)
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Christiansburg, Virginia
Level Contributor
83 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed February 20, 2014 via mobile

Great location, clean rooms, and an outstanding staff! We had catered meals for our business lunches, and it was delicious- could not have asked for better service from the staff the entire stay. Breakfast was expensive, but Starbucks offers a more affordable option.

Stayed January 2014, traveled on business
Helpful?
1 Thank Kimberly3810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed February 18, 2014

We recently had an event here and it was great. The employees at the hotel are very helpful and friendly. The rooms are your basic hotel rooms, nothing impressive. The food at the restaurant is terrific. Overall had a wonderful experience, would definitely stay here again.

Room Tip: Rooms on the higher floors are the best.
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LoveLisette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oak Park, IL
Level Contributor
372 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
3 of 5 bubbles Reviewed February 14, 2014

I live in the Chicago area, so I stayed at this hotel because I was attending a major conference in my field.

The staff members--from the desk clerks to the servers in the restaurant, just everyone--are absolutely terrific and guest-centered. The property itself is a bit tired. For instance, while our room was clean (and the housekeeping folks are great, too), the furniture was damaged and rough and there weren't enough outlets that were easy enough to access (or that were functional).

The food at the coffee shop in the hotel was quite good--and again, the staff members are great. The location, of course, can't be beat.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grmpmbl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmella G, Senior Executive Assistant at Chicago Marriott Downtown Magnificent Mile, responded to this review, February 17, 2014
Thank you for taking the time to comment on your recent experience at the Chicgao Marriott Downotwn. Your kind accolades were appreicated regardinng our pime location and how focused our Hosts were in extending outstanding customer service and hospitality to you. We were delighted as well to learn your restaurant experience was enjoyed. Our primary goal is to ensure we consistently provide our guests with a stellar experience. Your feedback regarding the furniture and additional outlets will be shared for further consideration. We look forward to welcoming you back again and the opportunity to "Host You Brilliantly".
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bradford, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 13, 2014

If in Chicago then be sure to stay at this venue! Staff excellent although expect to tip heavily. Room service faultless. Very busy which adds to the atmisphere, location good, plenty of taxis from the doir.

Room Tip: Ask for a room with a view - you won't be dissapointed
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas (We're full...so come visit, then leave)
Level Contributor
45 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed February 10, 2014

Stayed during a weekend where the hotel was hosting a gymnastics meet, so they were very busy.

When we checked in, the clerk advised that our room was close to the elevators, so there might be noise. We changed rooms, but in hindsight, we shouldn't have.

The room we ended up with (2 doubles) was...cozy. While there wasn't any elevator noise, we heard lots of sirens all night long. We had family who stayed in the room near the elevator, and that room was considerably larger. There was some elevator noise, but not as much as we would have thought. Much less siren noise too.

The hotel bar is great. The drinks are priced like hotel bar drinks typically are, and they do make their own beer. The staff was generally helpful and attentive.

The hotel restaurant was pretty decent also. We had breakfast and ordered a room service burger. Room service was a little overpriced.

The lobby and the bell staff were absolutely fantastic. Attentive, friendly, helpful even during a very busy weekend. They made our visit!

Hotel is located in walking distance of a lot of things. I felt totally safe walking around going shopping and to nearby places.

In closing, we had a great visit and would absolutely stay here again.

Room Tip: Ask for a room behind the elevator shaft; they're larger.
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ap3266
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palmetto
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed February 9, 2014

I was here for a business convention. Awesome location, overall very clean, however when I first arrived there was a used wash cloth left in the shower. The only other negative was I put the do not disturb sign out to get a little extra shut eye, no one came in but they called my room and woke me up to see if they could come in and clean. Isn't that the point of do not disturb.... Anyway great view, tasty food although a bit pricey, staff very friendly.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dawn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chicago Marriott Downtown Magnificent Mile

Property: Chicago Marriott Downtown Magnificent Mile
Address: 540 N Michigan Ave., Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#64 Luxury Hotel in Chicago
#88 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Chicago Marriott Downtown Magnificent Mile 4*
Number of rooms: 1198
Official Description (provided by the hotel):
We're not your average Michigan Avenue hotel. We're your host to help you experience Chicago to its fullest. Magnificent shopping. Renowned dining. Chicago's top attractions - Navy Pier, American Girl Place, Millennium Park, Theaters and Museums- a walk away. And when you are done exploring, we've got renovated luxury Chicago hotel rooms to relax and recharge. With 90,000 sq. ft. of versatile event space, we are a Chicago luxury hotel that provides a polished setting for productive business engagements, cherished social gatherings, and elegant wedding receptions. When you are with us, forget your standard hotel lobby and discover the M.I Greatroom, where business and pleasure come together in an expansive, comfortable, workable place. Grab a bite at Rush Street Pantry, our new lobby marketplace concept, with Chef-crafted food focusing on fast, fresh, gourmet options. At the Chicago Marriott Downtown Magnificent Mile Hotel, we don't want to just be your place to stay. We want to help you travel brilliantly. ... more   less 
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Also Known As:
Marriott Chicago Downtown Magnificent Mile Hotel Chicago
Chicago Marriott

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