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“Great Location Front Desk Could Use Some Work In Politeness”

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Chicago Marriott Downtown Magnificent Mile
Ranked #107 of 191 Hotels in Chicago
Reviewed August 12, 2013 via mobile

If you are looking for a place to stay in the heart of the Chicago experience, this is the place. Located on Michigan Ave, this location puts you in steps of Chicago's finest shopping, dining, and night life. Great spacious bar area for meeting friends at the Rush Bar. Front Desk could use a little work in manners, as there are many other choices in Chicago. Stayed with a small group, checking in at different times, and different days, and comments were shared about front desk staff being rude, short, and not helpful. Other staff, Bell, Conceirge, Bar,and Housekeeping pleasant and well versed in guest appreciation.

  • Stayed: August 2013
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Thank hometopdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,570 - 1,576 of 2,722 reviews

Reviewed August 11, 2013

Wife and I did a turn and burn from Chicago and decided to stay here again. This is our second visit to this hotel and the service was par for the category Marriott Hotel. The only downsides were the leaking shower and no fan to withdraw moisture from the small bathroom. Also, the $54 plus tax for valet parking is almost unbelievable. But I witnessed it so it's not. The location is on the mile so you can't go wrong there... We had a nice city view on a higher floor which met my request. Would stay again and video on YouTube channel. Thanks for reading.

RetiredArmyRANGER

Room Tip: Go high floor all the way!
  • Stayed: August 2013, traveled as a couple
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Thank WHDSM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2013 via mobile

I come to Chicago often to visit my son. Tyrone Brown at the elite desk goes above and beyond to make my visit terrific. He is the reason I choose to stay here. The location on the Magnificent mile is central to everything. There is nothing like a Marriott and this location is superb.

  • Stayed: August 2013
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Thank diqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2013

Nothing special - standard Marriott, clean, good service, nice location very close to all main shopping centers - very good for business trip, good WiFi, good food in restaurant downstairs. There is a pool on the last floor

  • Stayed: June 2013, traveled on business
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Thank ASKtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2013

Marriott Hotel provides a lounge just off the lobby along with 3 restaurants. The Restaurant serves American cuisine in a casual setting for breakfast and lunch, while Steak House features Midwestern cuisine for dinner only. 20+ conference rooms offer 50,000 square feet of event space and banquet facilities. Of special note is the hotel's Suite, decorated with gold leaf trimming and chandeliers, used for formal events.

  • Stayed: July 2013, traveled with family
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Thank Mitasvil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2013

This hotel is right in the center of Chicago's mag mile. It is conveniently located near the restaurants, attractions,etc. It is convenient to Ohare and Midway, as well.The rooms are very nice and comfortable. They are small,but, this is downtown Chicago. The rate was fair for the area and season.The staff was very nice and professional.

  • Stayed: June 2013, traveled on business
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1  Thank morlev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2013

I often travel for business, and since ODR is convenient we meet there frequently. Typically we stay close to the airport, but decided to move in-town for this meeting. The stay in Chicago was a very nice way to mix business with a little pleasure, and experience this great city. Easy train ride or shuttle from the airport, and the transit system is a safe and reliable choice. However, do plan the transport time accordingly: it can take an hour or more, and you may not feel business ready after the journey. The recommendation to take the train and walk to the hotel with luggage and laptop/briefcase might be ambitious for some business travelers. Cabs are also available at the train station, and there are airport shuttles available. That said, if you want to skip the gym, pack light, wear comfortable shoes, and enjoy all the sights and sounds of Chicago. The location is perfect if you want to explore the city and have limited time to do so. The room was clean, neat, and comfortable for one business traveler. The lobby/bar/reception area was buzzing with non-stop activity.. The meeting room was good, but there was a bit of a disconnect on our pre-ordered lunch-- food arriving at different times and not as ordered, for some, with an awkward wait for simple items. As with all Marriott property, wish for better in-room coffee.

  • Stayed: July 2013, traveled on business
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Thank Dianei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chicago Marriott Downtown Magnificent Mile

Address: 540 N Michigan Ave, Chicago, IL 60611-3890
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#65 Luxury Hotel in Chicago
#88 Family Hotel in Chicago
Price Range: $167 - $636 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Chicago Marriott Downtown Magnificent Mile 4*
Number of rooms: 1198
Official Description (provided by the hotel):
We're not your average Michigan Avenue hotel. We're your host to help you experience Chicago to its fullest. Magnificent shopping. Renowned dining. Chicago's top attractions - Navy Pier, American Girl Place, Millennium Park, Theaters and Museums- a walk away. And when you are done exploring, we've got renovated luxury Chicago hotel rooms to relax and recharge. With 90,000 sq. ft. of versatile event space, we are a Chicago luxury hotel that provides a polished setting for productive business engagements, cherished social gatherings, and elegant wedding receptions. When you are with us, forget your standard hotel lobby and discover the M.I Greatroom, where business and pleasure come together in an expansive, comfortable, workable place. Grab a bite at Rush Street Pantry, our new lobby marketplace concept, with Chef-crafted food focusing on fast, fresh, gourmet options. At the Chicago Marriott Downtown Magnificent Mile Hotel, we don't want to just be your place to stay. We want to help you travel brilliantly. ... more   less 
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Also Known As:
Marriott Chicago Downtown Magnificent Mile Hotel Chicago
Chicago Marriott

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