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“Fabulous hotel”
Review of Hilton Chicago

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Hilton Chicago
Ranked #99 of 189 Hotels in Chicago
Certificate of Excellence
GreenLeadersSilver level
Bristol, UK.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Fabulous hotel”
Reviewed August 19, 2007

We stayed here for three nights earlier in the month and were not disappointed.

We were allocated a huge room with two very comfortable large beds and a well appointed bathroom containing lovely soft towels. The room had a marvellous view of Lake Michigan, showing the Navy Pier to the left and Soldier Field to the right, which was particularly good for watching the fireworks one evening!

The breakfast buffet had everything you would want to eat to start the day and the food in the Kitty O'Sheas was very good value.

The only downside were the lifts which you had to wait ages for. At the time we were visiting there was a large contingent of accountants on their annual conference so the hotel was very full which probably didn't help.

Taking everything into account, we would certainly stay at this hotel again in the future and would recommend it without reservation.

  • Liked — The location
  • Disliked — The lifts
  • Stayed August 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank AnnW8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Portland, Oregon
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed August 18, 2007

We were disappointed with our recent stay for two nights at the Hilton Chicago. We paid more to stay here, wanting higher quality in both room and service. We received neither. The reservation for a king room was changed without reason to a double. Our phone didn't work. The non-smoking room smelled of stale smoke, and the overall property was weathered. The front desk could have been friendlier. Nothing terrible, just not worth the money. In addition, we thought the hotel was too far from the river, as we seemed to be there often. The walk was too much three or four times a day. I'd recommend the Four Points Sheridan if you want to stay in the "real" downtown.

  • Liked — Near the park
  • Disliked — Worn look; distance from attractions other than the Art Institute
  • Stayed August 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
Thank macron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midlands, England
Level Contributor
91 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed August 16, 2007

I spent 7 days here attending a Conference so my enjoyment was probably added to by spending time with friends. It is certainly a large, impressive building. I did not have a view but my bedroom and bathroom were large and clean. I was surprised to find I could plug in a hairdryer right next to the sink and chose to use a bedroom plug. It was disappointing not to have use of a fridge unless I paid extra. The coffee making machine did not work with tea bags, the tea tasted of coffee!

I used The Pavilion to eat a lot and was very impressed with the buffett. Good, varied choice including as much fresh fruit as you wanted. One morning I was tempted to order from the menu - chocolate toast and maple syrup - delicious but expensive as you then pay extra for tea, orange juice etc. Also used Kitty O'Sheas for snacks and drinks.

It was lovely to be able to step outside the hotel and across to the park for a break; hotel is excellent location for the parks, sculptures, fountains, Art museum. There are many other attractions in walking distance.

The pool is not as nice as it looks in the hotel picture, but adequate. I was disappointed it closed at 9pm instead of 11. On the last but one day in my room no fresh toiletries or towels were provided, or empty tissues refilled, which I thought was a bit mean, I still had 24 hours to stay.

Bellboys were very busy when I wanted to leave and I had an electrician knock on my door and take me and my cases in the service elevator as they were clearing my floor for maintenance so felt a bit rushed.

The last night a large number of Conference attendees were taken ill. Food poisoning was suspected from the closing banquet, but since then the Chicago Dept of Public Health have informed them it was probably a norovirus.

Apart from that unfortunate ending, I had a great time but would personally probably prefer the Hilton Garden Inn over the Chicago for personal use, if I could then eat at the Pavilion!

  • Liked — Clean, spacious, convenient to eat in hotel
  • Disliked — Pool closed at 9pm, slow elevators a lot of the time, I often used stairs!
  • Stayed July 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Petalle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Level Contributor
144 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
Reviewed August 14, 2007

Generally I enjoyed my stay here, but the major down side was the lifts. Getting to the room was easy enough - getting a lift back down from the 17th floor not so much! Although it looks like there are plenty, not all lifts go to every floor. This meant that we had to wait 10 minutes one day just to get to the lobby!!

The hotel itself is huge - plenty to see and do with a nice little shop and a good value breakfast buffet. Staff were friendly and accommodating and the location was good for museums, transport and the tour which stops just outside. Also stopping outside is the airport shuttle - very handy and a flat fare so no worrying about the awful traffic raising your cab fare!

There is a fitness centre and nice sized swimming pool (though a long way off 'olympic' sized as is quoted in some of the information I saw) but the day I went it was full of families flaunting the rules with small infants in the spas and diving into the lanes - I didn't bother to go again.

  • Liked — The friendly staff.
  • Disliked — The lifts!
  • Stayed July 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank amelia80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 6, 2007

Our room was gorgeous! All that we requested was a king bed, and we were given a large room overlooking Lake Michigan! We could see Navy Pier and Soldier Field from our window.

The bed was VERY comfortable! Our room also had two TV's, a couch, armchair, desk, bar (with sink and refrigerator), locked minibar (we did not request the key), and fabulous bathroom.

The bathroom was stocked with namebrand shampoo and lotion as well as soft towels.

The staff was always friendly and cabs were always waiting outside the hotel. It's walking distance to millenium park and a lot of restaraunts. We also visited 2 of the onsite bars and had excellent service at both. Prices are a little high, but relative to the area (Downtown Chicago).

If you are looking for a relaxing stay - I'd recommend staying here! The only semi-negative was a long line at the front desk. We waited in it for check-in, but used the automated machine for express check-out with no problems.

  • Stayed August 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wanderer7722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gulfport, MS
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed August 5, 2007

My husband and I attended a convention at this hotel for three days and extended our visit to Chicago three more days, the hotel was generous to offer the same "convention" rate to our room for the additional days. We loved the hotel, the decor is a reminder of the early days of luxury hotels, and the staff still treats this gem with tender, loving care. From the friendly reception staff to the sweet housekeeper, we felt as though we were leaving friends when we checked out. Don't miss an opportunity to experience this grand dame of a hotel in downtown Chicago!

  • Liked — The upkeep of the property
  • Disliked — The distance to the Magnificent Mile
  • Stayed August 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank jdblakesle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roswell, GA
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 3, 2007

The Hilton Chicago has beautiful common areas and ball rooms. But, the guest rooms are a bit older. We upgraded for $25/night to a huge 1-bedroom suite (bedroom plus main sitting room) with a lake view. When you are sold a lake view, you will be able to see the lake but don't be fooled like we were and expect a full 180-degree view.

Like I said, the room decor and bathroom were nice but a bit aged. The bed was quite comfortable though, and there were lots of windows. We were at the end of a hall and were not at all disturbed by any noise. Room wise, we really don't have any complaints but don't have anything to rave about either. OK. Two complaints. The bathroom sink did not drain well. But, the bathroom had a large frosted window that let in lots of wonderful, natural light. Also, my wife found lots of spiders (6-8) in our room.

The guy that checked us in was very nice but gave us misinformation about finding late night dining. The rest of the staff was quite pleasant except for the very grumpy gentlemen that work the baggage check counter. Watch out for them. Even a nice tip hardly evoked any friendliness.

We only had one meal at the hotel. We ate at Buckingham's. The service was friendly but VERY slow, and the food while tasty, ended up making us both ill. We complained about it at check-out, and the hotel manager did credit us back for half of the dining bill which was nice.

The hotel is in a decent location right next to Grant Park. But for most everything including getting food, we had to walk quite a way. There are other hotels in slightly more convenient locations such as Palmer House.

Chicago Recommendations:
We love Chicago in the summer! There are so many great events. If I had to recommend one thing to do there, it would be to rent bikes. The city is flat with excellent walking and bike paths for navigating the parks and lake front. The fireworks are fun too. Watch them from Navy Pier or next to Alder Planetarium or from a charter sail boat. We really enjoyed sailing with Windy City Sailing! Also check out the free dance lessons and dancing in Grant Park. Just arrive early so as not to miss the start of the lesson and grab some chairs.

If you want to grab a cheap bite to eat close to the Hilton Chicago, there is a good little bar called South Loop Club at the corner of Balboa and State which is open until late.

The best steakhouse is Chicago Chop House. Make a res. and eat there.

We took the Blue Line to the Loop and then a cab from there but probably could have walked. It was fun taking the train, and we avoided traffic and saved some money.

For a great deal on pricey Chicago hotels, use Priceline.com. We have had great success. Check out BiddingforTravel.com for bidding tips.

  • Liked — Price, size of room, grandeur, location on park
  • Disliked — older decor, food, luggage storage people
  • Stayed June 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Craig420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Chicago

Property: Hilton Chicago
Address: 720 South Michigan Avenue, Chicago, IL 60605-2116
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Green Hotel in Chicago
#61 Luxury Hotel in Chicago
#68 Family Hotel in Chicago
#76 Business Hotel in Chicago
#84 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Chicago 4*
Number of rooms: 1454
Official Description (provided by the hotel):
Classic meets cool as Hilton Chicago embarks upon a $150 million renovation in celebration of our 85th birthday. The fresh, new vibe inspired by traditional, design rich elements pulls its inspiration from the hotel’s original architecture and intertwines a dynamic and contemporary spin. With the renovation underway, the hotel has already introduced over 400 new guest rooms, 13 new hospitality suites, a new technologically versatile Grab & Go – SNAX and a new restaurant with private dining space and bar – 720 South Bar & Grill. The new contemporary guestrooms have been cultivated with ornamental lacquer finishes, soft leather and rich, bronze wood detailing accented by a cool color palette of velvet and silk textured accents. Guestroom media capabilities include a 37 inch flat screen television, in room touch concierge panel, HCN Navigator computer and wireless and wired internet access. Following a day exploring Chicago, decompress at the largest Chicago hotel athletic club with running track, take a dip in our indoor pool facility or catch some rays on our sundeck during the spring and summer months.Located on Michigan Avenue in the South Loop, the Hilton Chicago is 1.6 miles to McCormick Place, along the Shuttle Route to McCormick Place and the first stop on the returning route from the convention center. Directly across the street from Grant Park and walking distance to Millennium Park, Buckingham Fountain, Shedd Aquarium, Field Museum, Adler Planetarium, Lake Michigan, Buddy Guy’s Legends, South Loop dining and art galleries, Museum of Contemporary Photography, The “Loop” – Chicago’s Financial district, State Street Shopping, Soldier Field as well as two short “L” stops to Chinatown. ... more   less 
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Also Known As:
Hilton Chicago Hotel Chicago
Hilton Hotel Chicago
Chicago Hilton Hotel
Hilton Towers Chicago
Hilton Chgo Hotel

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